Customer Excellence Specialist

5 giorni fa

Vimodrone, Italia Stora Enso A tempo pieno

Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people.

Career for a better climate. Every day.

We are looking for Customer Excellent Specialists in Vimodrone/Milan for Packaging Materials Supply Chain Customer Fulfilment. You will be important, first contact point for PM Customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery, to meet customers’ expectations. Your work is supported by modern technology, Salesforce as platform for managing customer contacts and communication as well as managing workflow to route exceptions and special inquiries to tier2.

Customer fulfilment organization wants to be preferred partner for our customers as it is so easy to do business with us.

About the position

You will leverage your extensive competences about customer service, order fulfilment and service concepts to create loyal customers and differentiate us from competitors that offer similar products or services. Your knowledge to create customer value and drive innovation through digitalization will be utilized to develop our service competitiveness. And you can grow further your expertise of service channels in role of Salesforce Champion, which is one of special assignment in the team.

In this role, you will be responsible for:

- dedicated part of the customer base in co-operation with the concerned Sales Manager
- handling customer contacts through different channels and build relationship.
- handling customer inquiries, and “happy flow” of order management - default transactions with low manual touch.
- monitoring Customer credit limit and controlling stocks
- providing up to date info to Customer regarding the supply status of their orders
- advice customers regarding basic sustainability and product related questions and with their digital journey in eFlow online
- expansion of customer base and improving the utilization rate of eFlow online for onboarded customers

You will be a part of an international team of Customer Excellence Specialists, who have contacts globally and you will report to Team Leader for Customer Excellence. You will specialize to dedicated customer base connected to specific market or business.

We offer you development opportunities for professional growth through trainings, promotions, implementation of state-of-the-art tools and development projects.

You have possibility for Hybrid work with 2 days in office per week.

About you

You communicate easily in Italian, English and Spanish language, in all types of situations, and you are passionate for good customer service and to implement best practices in daily work. You have self-discipline and the motivation to achieve goals independently and you are ready to take personal ownership of your job performance. You can maintain professional behaviour; effectiveness, accuracy and co-operation despite pressure. You are team player and interact with people effectively and you are willing to share and receive information.

What we offer

By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing.
- attractive employment conditions in an effective team work environment
- interesting, responsible and challenging work in international company with recognized reputation
- possibilities of professional development
- annual bonus

Depending on the role, we might invite you to a video interview and/or aptitude tests. Also, our recruitment process could include pre-employment actions such as background, reference and health checks


Welcome to work in the renewable materials company

We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

See our film:
Find out more

About us | Stora Enso

To record your consent, please include the following clause in your CV:
.”

For more information on how Stora Enso processes your personal data and for your other rights, please review our Privacy Notice on

  • Customer Excellence Specialist

    3 settimane fa

    Vimodrone, Italia Stora Enso A tempo pieno

    We are looking for Customer Excellence Specialist in Milan for Packaging Materials Supply Chain Customer Fulfilment. You will be important, first contact point for PM Customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery, to meet customers’...

  • Customer Excellence Specialist

    5 giorni fa

    Vimodrone, Italia Stora Enso Italia Srl A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. **A workplace...

  • Customer Excellence Specialist

    4 settimane fa

    Vimodrone, Italia Stora Enso A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. Career for a...

  • Customer Excellence Specialist

    5 giorni fa

    Vimodrone, Italia Stora Enso A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. Career for a...

  • Customer Excellence Specialist with Italian

    5 giorni fa

    Vimodrone, Italia Stora Enso Italia Srl A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. **A workplace...

  • Customer Excellence Specialist with German and

    5 giorni fa

    Vimodrone, Italia Stora Enso Italia Srl A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. **A workplace...

  • Cbm - Customer Base Specialist - Vimodrone (Mi)

    2 settimane fa

    Vimodrone, Italia Dentalpro A tempo pieno

    DentalPro è il più grande Gruppo odontoiatrico italiano con oltre 260 centri dentistici di proprietà, 2.000 dipendenti e circa 1200 odontoiatri e igienisti professionisti iscritti all’Albo. Fondato nel 2010, ha il suo headquarter a Milano ed è presente in 16 Regioni (74 province) nei migliori centri commerciali e nelle principali città...

  • Account Growth Specialist

    4 giorni fa

    Vimodrone, Lombardia, Italia United Parcel Service Of America A tempo pieno

    United Parcel Service Of America is seeking a highly skilled Account Growth Specialist to join our team.Job SummaryThe European Account Manager will be responsible for driving business growth by developing and executing sales strategies that meet or exceed assigned sales plans.Key ResponsibilitiesDevelop and execute sales strategies to achieve assigned sales...

  • Training Sales Specialist

    2 settimane fa

    Vimodrone, Italia Npo Sistemi S.r.l. A tempo pieno

    **CHI SIAMO**: Siamo una Digital Services Company che fa parte del gruppo Ricoh. Da circa quarant’anni accompagniamo i nostri Clienti nel percorso di innovazione attraverso soluzioni e servizi IT flessibili e sostenibili; interpretiamo con un focus data-driven e strategico i cambiamenti del mercato in continua evoluzione, andando a creare e implementare...

  • IT Telemarketing Specialist

    3 settimane fa

    Vimodrone, Italia Npo Sistemi S.r.l. A tempo pieno

    **CHI SIAMO**: Siamo una Digital Services Company che fa parte del gruppo Ricoh. Da circa quarant’anni accompagniamo i nostri Clienti nel percorso di innovazione attraverso soluzioni e servizi IT flessibili e sostenibili; interpretiamo con un focus data-driven e strategico i cambiamenti del mercato in continua evoluzione, andando a creare e implementare...

  • Specialista Amministrazione Vendite

    3 settimane fa

    Vimodrone, Italia Compagnia Generale Trattori S.p.A. A tempo pieno

    CGT, Compagnia Generale Trattori, dal 1934 è dealer Caterpillar, leader mondiale nella vendita di macchine per il movimento terra e l’estrazione mineraria, di motori marini, motori industriali, gruppi elettrogeni, impianti di cogenerazione e gruppi di continuità. La Società copre tutto il territorio nazionale con circa 1.000 dipendenti. **SPECIALISTA...

  • Alliance Specialist

    3 settimane fa

    Vimodrone, Italia Npo Sistemi S.r.l. A tempo pieno

    **CHI SIAMO**: Siamo una Digital Services Company che fa parte del gruppo Ricoh. Da circa quarant’anni accompagniamo i nostri Clienti nel percorso di innovazione attraverso soluzioni e servizi IT flessibili e sostenibili; interpretiamo con un focus data-driven e strategico i cambiamenti del mercato in continua evoluzione, andando a creare e implementare...

  • Talent Acquisition Specialist

    3 settimane fa

    Vimodrone, Italia Npo Sistemi S.r.l. A tempo pieno

    **CHI SIAMO**: Siamo una Digital Services Company che fa parte del gruppo Ricoh. Da circa quarant’anni accompagniamo i nostri Clienti nel percorso di innovazione attraverso soluzioni e servizi IT flessibili e sostenibili; interpretiamo con un focus data-driven e strategico i cambiamenti del mercato in continua evoluzione, andando a creare e implementare...

  • Specialista Amministrazione Vendite

    2 settimane fa

    Vimodrone, Italia Compagnia Generale Trattori S.p.A. A tempo pieno

    Dal 1934 CGT, società del gruppo TESYA, commercializza, noleggia, assiste e propone ai suoi clienti soluzioni con i prodotti Caterpillar, gruppo internazionale del quale CGT è dealer che produce macchine operatrici, motori e gruppi elettrogeni per i settori Costruzioni, Grandi Opere, Infrastrutture, Industria, Generazione di Energia e Costruzioni...

  • CRM & Loyalty Specialist

    2 settimane fa

    Vimodrone, Italia Unes Supermercati A tempo pieno

    **Unes Supermercati**, azienda italiana della Grande Distribuzione Organizzata, nasce a Milano nel 1967 e da allora ha saputo cogliere e reagire al meglio alle sfide del settore. In più di 50 anni di vita Unes si è sviluppata attraverso l’apertura di nuovi punti vendita, sia in proprio sia con terzi operatori in franchising. **Oggi è presente con tre...

  • Digital marketing specialist

    3 settimane fa

    Vimodrone, Italia Synergie Italia S.p.a. A tempo pieno

    Synergie Italia Spa, filiale di Milano Cadorna, ricerca per società facente parte di un grande gruppo sanitario privato leader nel settore, una figura da inserire in qualità di: SPECIALISTA IN MARKETING DIGITALE La risorsa, inserita nella Direzione Marketing e a riporto della Responsabile, si occuperà di: Progettare e creare la presenza sui social...

  • IT Application Specialist

    3 settimane fa

    Vimodrone, Italia Eurofins Italy BioPharma Product Testing A tempo pieno

    Company Description Con 900 laboratori, circa 58.000 dipendenti, oltre 200.000 metodi analitici, una presenza diffusa in 54 paesi e un fatturato annuo di 6.7 BIL EUR, Eurofins Scientific è un gruppo internazionale leader nei servizi analitici conto terzi nei settori Farmaceutico, Alimentare, Ambientale e Consumer Products. Eurofins nell’ottica di...

  • Impiegato/a Ufficio Técnico

    2 settimane fa

    Vimodrone, Italia Openjobmetis S.p.A. A tempo pieno

    Openjobmetis ricerca e seleziona per grande azienda di Vimodrone leader nella produzione di compressori un/una **Posizione**: **Impiegato/a ufficio tecnico - Service Product Specialist** La persona, che riporterà al Direttore Service Global, si occuperà delle seguenti attività: - creazione e aggiornamento della documentazione técnica - creazione e...

  • Senior Machinery Safety Specialist

    4 settimane fa

    Vimodrone, Italia Amazon Italia Transport Srl A tempo pieno

    At Amazon, we need talented and experienced individuals to help us operate safely and efficiently. As a Senior Workplace, Health and Safety (WHS) Specialist, your role is key to driving improvements on-site and at a regional level. You’ll help your colleagues maintain high standards, all while driving a culture of safety and inclusivity on your site. There...

  • Solar Performance Engineer, Global Central Reliability Team

    3 settimane fa

    Vimodrone, Italia Amazon Italia Transport Srl A tempo pieno

    An exciting opportunity in our endless pursuit of customer satisfaction through engineering excellence. The Global Central Reliability Maintenance Engineering (RME) team is seeking an exceptionally talented Solar Performance Engineer to work closely with the management of the operation and maintenance of the solar systems. If you have a passion for solar...