IT Application Specialist
2 settimane fa
Company Description
Con 900 laboratori, circa 58.000 dipendenti, oltre 200.000 metodi analitici, una presenza diffusa in 54 paesi e un fatturato annuo di 6.7 BIL EUR, Eurofins Scientific è un gruppo internazionale leader nei servizi analitici conto terzi nei settori Farmaceutico, Alimentare, Ambientale e Consumer Products.
Eurofins nell’ottica di potenziare la sua divisione BioPharma, al fine di fornire valore a clienti di tutto il mondo, è alla continua ricerca di persone fortemente motivate e orientate al raggiungimento dei risultati che vogliano entrare a far parte di una realtà solida e dinamica.
**Job Description**:
**Eurofins BioPharma Product Testing** is looking for an **IT Application Specialist **for its headquarters in Vimodrone (MI).
The resouce will:
- Provide adequate IT support remotely and on-site (customer facing) to IT systems users on our Corporate Applications;
- Taking ownership of IT issues and working with IT teams Europe and across the globe to resolve these issues;
- Documenting troubleshooting and problem resolution steps in Standard Operating Procedures (SOPs);
- Prioritizing and managing many open cases at one time;
- Responding to and resolving of issues within the agreed time limits (SLA's);
- Responsible for the correct registration in ServiceNow (ticketing system) of all incidents, service requests and changes;
- Undertake small to medium-sized IT projects as instructed by the IT Management;
- Escalate IT Issues to the IT Management where necessary;
- Adherence and adoption of IT Corporate Standards;
- Level 1 and level 2 IT support: First point of contact (FPOC), register request in ServiceNow, solve request or transfer request to relevant department (IT infra, IT Solution);
- Hardware management (Desktop, Laptop, Printers) - Coordination with Infrastructure team;
- Coordinate deployment of Software Updates;
- Improve user’s satisfaction by identifying improvements to any kind of systems, policies, processes and work instructions.
**Qualifications**:
- A relevant educational background in IT;
- At least 5 years of relevant work experience in a similar role;
- Excellent communication skills and excellent in English (mandatory), verbally and in writing;
- Pro-active, service-oriented mindset and a strong focus on the quality of work;
- Flexible and willing to work outside of core business hours when required;
**_ Other Qualifications:_**
- The ability to work independently and as part of a team with a courteous and professional attitude;
- Excellent time management and prioritization skills;
- Good listening skills; problem-solving and the ability to handle multiple projects/clients at once in a fast-paced environment;
- Flexible to work under all circumstances;
- Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;
- High focus on the quality of work
- Must have experience working with PC based hardware, software and basic networking components;
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