Customer Excellence Specialist

3 settimane fa

Vimodrone, Italia Stora Enso A tempo pieno
Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people.
Career for a better climate. Every day.
We are looking for Customer Excellent Specialists in Vimodrone, Italy for Packaging Materials Supply Chain Customer Fulfilment. You will be important, first contact point for PM Customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery, to meet customers’ expectations. Your work is supported by modern technology, Salesforce as platform for managing customer contacts and communication as well as managing workflow to route exceptions and special inquiries to tier2.
Customer fulfilment organization wants to be preferred partner for our customers as it is so easy to do business with us.
About the position
You will leverage your extensive competences about customer service, order fulfilment and service concepts to create loyal customers and differentiate us from competitors that offer similar products or services. Your knowledge to create customer value and drive innovation through digitalization will be utilized to develop our service competitiveness. And you can grow further your expertise of service channels in role of Salesforce Champion, which is one of special assignment in the team.
In this role, you will be responsible for:
- dedicated part of the customer base in co-operation with the concerned Sales Manager
- handling customer contacts through different channels and build relationship.
- handling customer inquiries, and “happy flow” of order management – default transactions with low manual touch.
- monitoring Customer credit limit and controlling stocks
- providing up to date info to Customer regarding the supply status of their orders
- advice customers regarding basic sustainability and product related questions and with their digital journey in e Flow online
- expansion of customer base and improving the utilization rate of e Flow online for onboarded customers
You will be a part of an international team of Customer Excellence Specialists, who have contacts globally and you will report to Team Leader for Customer Excellence. You will specialize to dedicated customer base connected to specific market or business.
We offer you development opportunities for professional growth through trainings, promotions, implementation of state-of-the-art tools and development projects.
You have possibility for Hybrid work
About you
You communicate easily in Italian, Spanish and English language, in all types of situations, and you are passionate for good customer service and to implement best practices in daily work. You have self-discipline and the motivation to achieve goals independently and you are ready to take personal ownership of your job performance. You can maintain professional behaviour; effectiveness, accuracy and co-operation despite pressure. You are team player and interact with people effectively and you are willing to share and receive information.
To succeed in the role, you have minimum 3 years’ experience of Customer Fulfilment in a multinational environment and ideal candidate has also experience of working in digital service channels. You have previous experience of process improvement or process mining and automation work e.g. creating Power apps or action flows.
What we offer
By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing.
Successful candidates are offered:
- attractive employment conditions in an effective team work environment
- interesting, responsible and challenging work in international company with recognized reputation
- possibilities of professional development
- annual bonus
How can you apply for this role?
You can only submit your application to us by using our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible.
Depending on the role, we might invite you to a video interview and/or aptitude tests. Also, our recruitment process could include pre-employment actions such as background, reference and health checks
.
Welcome to work in the renewable materials company
We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.
See our film:
Ab AKm5ls
Find out more
About us | Stora Enso

  • Customer Excellence Specialist

    3 mesi fa

    Vimodrone, Italia Stora Enso A tempo pieno

    We are looking for Customer Excellence Specialist in Milan for Packaging Materials Supply Chain Customer Fulfilment. You will be important, first contact point for PM Customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery, to meet customers’...

  • Customer Excellence Specialist

    5 mesi fa

    Vimodrone, Italia Stora Enso Italia Srl A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. **A workplace...

  • Customer Excellence Specialist

    6 mesi fa

    Vimodrone, Italia Stora Enso A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. Career for a...

  • Customer Excellence Specialist

    6 mesi fa

    Vimodrone, Italia Stora Enso A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. Career for a...

  • Customer Excellence Specialist

    6 mesi fa

    Vimodrone, Italia Stora Enso A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. Career for a...

  • Customer Excellence Specialist with Italian

    5 mesi fa

    Vimodrone, Italia Stora Enso Italia Srl A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. **A workplace...

  • Customer Excellence Specialist with German and

    5 mesi fa

    Vimodrone, Italia Stora Enso Italia Srl A tempo pieno

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people. **A workplace...

  • Customer Relationship Specialist

    2 settimane fa

    Vimodrone, Lombardia, Italia Synergie Italia S.p.a. A tempo pieno

    Synergie Italia S.p.a., a leading employment agency, is seeking a Customer Relationship Specialist to fill a temporary position for a client in the Pharma sector.The successful candidate will play a key role in supporting the Account Manager in managing customers and acting as the primary contact for customer inquiries and issues related to order...

  • Customer care specialist

    1 mese fa

    Vimodrone, Italia Synergie Italia S.p.a. A tempo pieno

    Synergie Italia, a leading employment agency in Sesto San Giovanni, is looking to fill a position for our client in the Pharma sector: CUSTOMER CARE SPECIALIST - MATERNITY LEAVE REPLACEMENT The Specialist Customer Care plays a key role in supporting the Account Manager in managing customers and often acts as the first contact for the customer in case of...

  • Specialist in Customer Experience

    3 settimane fa

    Vimodrone, Lombardia, Italia La Casa de las Carcasas A tempo pieno

    Il nostro team di venditaNell'ambito del nostro team di vendita di La Casa de las Carcasas, stiamo cercando un/a Specialist in Customer Experience per aiutarci a crescere ulteriormente nel settore del retail. La nostra azienda è leader nella vendita di accessori per telefono e tablet, e contiamo già più di 4.500 persone di 60 nazionalità diverse nei...

  • Specialista Amministrazione Vendite

    5 mesi fa

    Vimodrone, Italia Compagnia Generale Trattori S.p.A. A tempo pieno

    Dal 1934 CGT, società del gruppo TESYA, commercializza, noleggia, assiste e propone ai suoi clienti soluzioni con i prodotti Caterpillar, gruppo internazionale del quale CGT è dealer che produce macchine operatrici, motori e gruppi elettrogeni per i settori Costruzioni, Grandi Opere, Infrastrutture, Industria, Generazione di Energia e Costruzioni...

  • Specialista CRM e Fidelizzazione

    3 settimane fa

    Vimodrone, Lombardia, Italia Unes Supermercati A tempo pieno

    Descrizione del ruoloCRM & Loyalty SpecialistLa candidata ideale ha maturato una solida esperienza nel settore retail, ha già maturato una buona esperienza nella gestione proattiva e dell'implementazione di strategie di CRM, concentrando l'attenzione sulla fidelizzazione della clientela nel contesto del retail.Le principali attività e responsabilità...

  • Specialista CRM e Fidelizzazione Retail

    4 settimane fa

    Vimodrone, Lombardia, Italia Unes Supermercati A tempo pieno

    Descrizione del RuoloIl/la candidato ideale per il ruolo di CRM & Loyalty Specialist presso Unes Supermercati è una persona con esperienza nel settore retail e una solida conoscenza delle dinamiche del mercato.Le principali attività e responsabilità del ruolo includono:Definire e implementare strategie di CRM orientate al settore retail.Gestire...

  • CRM & Loyalty Specialist

    1 mese fa

    Vimodrone, Italia Unes Supermercati A tempo pieno

    **Unes Supermercati**, azienda italiana della Grande Distribuzione Organizzata, nasce a Milano nel 1967 e da allora ha saputo cogliere e reagire al meglio alle sfide del settore. In più di 50 anni di vita Unes si è sviluppata attraverso l’apertura di nuovi punti vendita, sia in proprio sia con terzi operatori in franchising. **Oggi è presente con tre...

  • Order Handling Export Specialist

    4 settimane fa

    Vimodrone, Lombardia, Italia Sulzer A tempo pieno

    About the Role:We are seeking an experienced Order Handling Export Specialist to join our FE_WIBU team in Italy. As a key member of our team, you will be responsible for coordinating the entire flow of order management, including intern business functions and external collaborators.Key Responsibilities:Formulate, write, and send documentation regarding...

  • Logistics Specialist

    4 settimane fa

    Vimodrone, Italia Beckman Coulter Diagnostics A tempo pieno

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Specialista Customer Care Inbound

    2 settimane fa

    Vimodrone, Lombardia, Italia Assist Digital A tempo pieno

    Chi sei?Sei una persona con una forte motivazione e ambizione che ama lavorare in team e supportare i clienti.Hai una buona dialettica e capacità di comunicazione.Hai ottime capacità relazionali e sei pronto a supportare un collega.Hai un forte interesse per il settore delle telecomunicazioni.Hai la capacità di gestire un cliente.Hai una personalità...

  • CRM & Loyalty Specialist

    1 mese fa

    Vimodrone, Italia Unes Supermercati A tempo pieno

    Descrizione azienda Unes Supermercati , azienda italiana della Grande Distribuzione Organizzata, nasce a Milano nel 1967 e da allora ha saputo cogliere e reagire al meglio alle sfide del settore. In più di 50 anni di vita Unes si è sviluppata attraverso l’apertura di nuovi punti vendita, sia in proprio sia con terzi operatori in franchising. ...

  • CRM & Loyalty Specialist

    3 settimane fa

    Vimodrone, Italia Unes Supermercati A tempo pieno

    Descrizione azienda Unes Supermercati , azienda italiana della Grande Distribuzione Organizzata, nasce a Milano nel 1967 e da allora ha saputo cogliere e reagire al meglio alle sfide del settore. In più di 50 anni di vita Unes si è sviluppata attraverso l’apertura di nuovi punti vendita, sia in proprio sia con terzi operatori in franchising. ...

  • IT Application Specialist

    5 mesi fa

    Vimodrone, Italia Eurofins Italy BioPharma Product Testing A tempo pieno

    Company Description Con 900 laboratori, circa 58.000 dipendenti, oltre 200.000 metodi analitici, una presenza diffusa in 54 paesi e un fatturato annuo di 6.7 BIL EUR, Eurofins Scientific è un gruppo internazionale leader nei servizi analitici conto terzi nei settori Farmaceutico, Alimentare, Ambientale e Consumer Products. Eurofins nell’ottica di...