Guest Service Supervisor Night

6 mesi fa

Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano.

The Guest Service Supervisor Night reports to the Lifestyle Manager.
- **Main duties and responsibilities**:_
- Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests’ care) according to Company policies, procedures and compliance with our code of conduct.
- Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions.
- Assist with all guest’s requests.
- Handle emergencies according to procedures.
- LQA and Forbes standard knowledge is a plus
- **Requirements**:_
- Effective communication: Communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts the guests, the business and Armani Hotel. Use and interpret non-verbal behaviours to enhance understanding.
- Emotional intelligence: Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them. Manage own emotions in challenging situations.
- Collaboration: Be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
- Drive results: Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
- Adaptability: Identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
- Global perspective: Be curious and respectful of all cultures and looks to learn from them. Treat each other with respect and inclusiveness regardless of position, level or background.
- **We require**:_
- Fluent in English and Italian. A third language preferred
- Previous work experience in the same position in 4/5 stars hotels.
- Knowledge of hotel management software Opera

**Language**:

- english (required)
- italian (required)

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