Guest Service Supervisor Night

4 giorni fa

Milano, Italia Emaar Hotels & Resorts Srl (Armani Hotel Milano) A tempo pieno

An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano.
The Guest Service Supervisor Night reports to the Lifestyle Manager.
- **Main duties and responsibilities**:_
- Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests' care) according to Company policies, procedures and compliance with our code of conduct.
- Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions.
- Assist with all guest's requests.
- Handle emergencies according to procedures.
- LQA and Forbes standard knowledge is a plus
- **Requirements**:_
- Effective communication: Communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts the guests, the business and Armani Hotel. Use and interpret non-verbal behaviours to enhance understanding.
- Emotional intelligence: Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them. Manage own emotions in challenging situations.
- Collaboration: Be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
- Drive results: Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
- Adaptability: Identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
- Global perspective: Be curious and respectful of all cultures and looks to learn from them. Treat each other with respect and inclusiveness regardless of position, level or background.
- **We require**:_
- Fluent in English and Italian. A third language preferred
- Previous work experience in the same position in 4/5 stars hotels.
- Knowledge of hotel management software Opera
**Language**:
- english (required)
- italian (required)

  • Guest Service Supervisor Night

    7 mesi fa

    Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano. The Guest Service Supervisor Night reports to the Lifestyle Manager. - **Main duties and responsibilities**:_ - Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests’ care) according to Company policies, procedures and...

  • Guest Service Agent

    3 mesi fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as **Guest Service Agent** at our **Hotel Business Palace** in the heart of** Milan**. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries,...

  • Guest Service Agent

    2 settimane fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as **Guest Service Agent** at our **Hotel Business Palace** in the heart of** Milan**. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries,...

  • Night Manager

    6 mesi fa

    Milano, Italia Duo Milan Porta Nuova, Tribute Portfolio A tempo pieno

    **Role**: Night Manager **Reports to**: Front Office Manager **Property**: Duo Milan Porta Nuova, Tribute Portfolio **Company Profile** Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and...

  • Guest Service Agent

    3 mesi fa

    Milano, Italia Starhotels A tempo pieno

    Guest Service Agent (Turnante) - Hotel Business Palace, Milano Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.Your responsibilities include:Being the friendly...

  • Guest Service Agent

    3 mesi fa

    Milano, Italia Starhotels A tempo pieno

    Guest Service Agent (Turnante) - Hotel Business Palace, MilanoJoin Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.Your responsibilities include:Being the friendly face...

  • Guest Service Agent

    5 giorni fa

    Milano, Italia Starhotels A tempo pieno

    Guest Service Agent (Turnante) - Hotel Business Palace, Milano Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan .As the first point of contact for our guests, you'll create memorable experiences during arrival, stay, and departure.Your responsibilities include: Being the friendly...

  • Night Doorman

    2 mesi fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan is looking for a Night Doorman to join our Lifestyle Department.We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills.MAIN RESPONSIBILITIES Welcome guests upon arrival to the hotel in a courteous and prompt manner Deal with guests'' requests and needs efficiently and...

  • Guest Service Agent

    1 settimana fa

    Milano, Italia Starhotels A tempo pieno

    Guest Service Agent (Turnante) - Hotel Business Palace, MilanoJoin Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay, and departure.Your responsibilities include:Being the friendly...

  • Night Doorman

    2 mesi fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan is looking for a Night Doorman to join our Lifestyle Department.We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills.MAIN RESPONSIBILITIES Welcome guests upon arrival to the hotel in a courteous and prompt manner Deal with guests'' requests and needs efficiently and...

  • Night Doorman

    1 mese fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan is looking for a Night Doorman to join our Lifestyle Department. We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills.MAIN RESPONSIBILITIESWelcome guests upon arrival to the hotel in a courteous and prompt mannerDeal with guests'' requests and needs efficiently and...

  • Guest Service Agent

    6 mesi fa

    Milano, Italia Rocco Forte Hotels A tempo pieno

    **Guest Service Agent**: Permanent Rocco Forte House, Milan Milan, Italy APPLY Rocco Forte House in Milan, our new opening set for next July, is an exquisite 19th century Milanese palazzo located on Via Manzoni, on the corner of Via della Spiga, in the heart of the city’s most fashionable neighbourhood, Quadrilatero della Moda. Sensitively restored to...

  • Guest Service Agent

    3 mesi fa

    Milano, Italia Starhotels S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.Your responsibilities include: Being the friendly face that responds promptly to guest inquiries, providing...

  • Guest Service Agent

    2 giorni fa

    Milano, Italia Adh Personal Thüringen A tempo pieno

    Join Starhotels Become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay, and departure. Your Responsibilities Include: Being the friendly face that responds promptly to guest inquiries, providing...

  • Guest Service Agent

    3 mesi fa

    Milano, Italia Starhotels S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: Being the friendly face that responds promptly to guest inquiries, providing...

  • Guest Service Agent

    3 giorni fa

    Milano, Italia Adh Personal Thüringen A tempo pieno

    Join StarhotelsBecome part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay, and departure.Your Responsibilities Include:Being the friendly face that responds promptly to guest inquiries, providing information...

  • Guest Service Agent

    2 settimane fa

    Milano, Italia Starhotels S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.Your responsibilities include: Being the friendly face that responds promptly to guest inquiries, providing...

  • Night Supervisor

    6 mesi fa

    Milano, Italia Belstay Hotels A tempo pieno

    Belstay Hotels, realtà operante nel settore Hotel 4 stelle con diverse strutture in Italia, ricerca per il proprio Hotel 4 stelle di **Linate **un **Portiere Notturno.** **NIGHT SUPERVISOR DI HOTEL** La figura inserita dovrà espletare tutti i servizi erogati dal Front Office nel rispetto degli standard qualitativi internazionali e di compagnia e delle...

  • Guest Service Agent

    6 mesi fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.• Be located in the Hotel Lobby in order to assist guests whenever required.• Welcome and handle all walk-ins.• Support the LSM and ALSM with any administrative duties.• Run required...

  • Night Auditor Baglioni Regina Roma

    3 mesi fa

    Milano, Italia Baglioni Hotels & Resorts A tempo pieno

    Il Baglioni Regina di Roma è alla ricerca di un/una: Night Auditor Requisiti: I candidati ideali, hanno maturato una significativa esperienza nel ruolo, provengono da strutture alberghiere di prestigio, ottima predisposizione all'ascolto, guest orientation, organizzazione del lavoro e teamwork, dimestichezza nel lavoro con elevati standard di servizio...