Reservations Agent

**Position**: Reservations Agent - Season 2023 (Temporary / Seasonal #533714)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties and Supporting Responsibilities**
- Handle reservation inquiries and relative communication (written, phone)
- Navigate multiple web-based systems to manage various source of bookings
- Daily control of arrivals, pre-authorizations and payments
- Work effectively by understanding, trusting and using tools and information appropriately
- Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management
- Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience
- Inspire loyalty through personalized and efficient service driven by guest's needs
- Manage time effectively

**Requirements**:

- Minimum of one year experience in the role, possibly in luxury resorts or hotels
- Excellent customer service, communication, and organization skills
- A positive, service-oriented attitude are required for this role
- Strong bilingual communication skills - written & verbal, Italian and English. Third language is a plus
- Strong computer knowledge
- Must be available to work flexible hours including evening, weekends, and holidays

**Advertised**: 06 Feb 2023 W. Europe Standard Time
**Applications close**: