Customer Operations Lead
7 mesi fa
Job title: Customer Operations Lead
Position Summary
Our Customer Operations Lead will be accountable to manage and support our key Enterprise Global Restaurant accounts across Europe. You will own and develop a customer centric approach to ensuring customer satisfaction at all times while working with internal and external service providers.
This position will be based in Italy and reports to the Customer Operations & Service Delivery Director, Restaurants.
Key Responsibilities
- Responsible for the overall quality of service and performance of NCR Voyix’s Services Offering (including Support, Field Services, Parts and Logistics Services)
- Ensuring the relevant systems, methodologies and procedures are in place to achieve NCR Voyix’s contractual agreements
- Owner of the Incident, Request, Change and Escalation and Continuous Improvement processes
- Assist with support of issues regarding service delivery such as missed SLAs, recurring hardware problems or excessive downtime, parts-related service issues, service entitlements, access to NCR Voyix systems, assist with invoicing and out-of-scope T&M billing
- Tracking of all service performance metrics
- Analyse and report on key Support metrics based on agreed SLA’s
- Provision of accurate and timely reports and information as per agreed cadence
- Developing a strong understanding of customer changes that may impact on NCR Voyix’s Service performance
- Driving internal and customer meeting governances
- Be the primary first point-of-contact for the customer relating to service delivery matters
- Be an ambassador for NCR Voyix, working closely with the customer to provide effective communication on service delivery matters and building relationships to ensure effective dialogue between teams
Qualifications:
- 3+ years of related experience
- Proficient in English and Italian (written and spoken)
- Extensive Service Delivery experience
- Bachelor’s degree or relevant industry experience highly regarded
- Managed Services experience highly desirable
- Demonstrated proficiencies in the Microsoft Office Suite
-
Customer Operations Lead
2 settimane fa
Milano, Italia Ncr A tempo pienoJob title: Customer Operations LeadPosition SummaryOur Customer Operations Lead will be accountable to manage and support our key Enterprise Global Restaurant accounts across Europe.You will own and develop a customer centric approach to ensuring customer satisfaction at all times while working with internal and external service providers.This position will...
-
Operations & Customer Experience Efficiency Lead
3 settimane fa
Milano, Lombardia, Italia Casavo Management A tempo pieno**About Us at Casavo Management**The Operations and Customer Experience Efficiency Lead will play a pivotal role in streamlining operational processes and enhancing the overall customer experience. This multifaceted role requires a strategic thinker who can balance operational efficiency with a customer-centric approach.**Key Responsibilities**- Analyze and...
-
Operations and Customer Service Lead
3 giorni fa
Milano, Italia La Redoute A tempo pieno**Do you want a job that matches your ambition and your lifestyle?** **Read on to discover the profile we're looking for!** From its beginnings as a wool mill, La Redoute is a French brand that has forged unique relationships with its customers for the past 180 years - yesterday through its catalogue, today on the web. We are a mainly digital player,...
-
Retail Operations Lead
3 settimane fa
Milano, Lombardia, Italia Zielinski & Rozen Export Ltd A tempo pienoAs the Store Experience Director at Zielinski & Rozen Export Ltd, you will play a vital role in enhancing our brand experience and ensuring that every visitor feels special and valued. You will lead and motivate the store team to deliver outstanding customer service, while maintaining an attractive and well-organized store environment that reflects the...
-
Local Operations Lead
1 mese fa
Milano, Italia Everli A tempo pienoFor our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations. Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers and, at the same time, offering the best experience possible to our...
-
Local Operations Lead
4 giorni fa
Milano, Italia Everli A tempo pienoFor our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations. Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers while providing the best experience possible to our Shoppers. You...
-
Operations And Customer Service Lead
13 ore fa
Milano, Italia La Redoute A tempo pieno**Do you want a job that matches your ambition and your lifestyle?****Read on to discover the profile we're looking for!**From its beginnings as a wool mill, La Redoute is a French brand that has forged unique relationships with its customers for the past 180 years - yesterday through its catalogue, today on the web.We are a mainly digital player, selling...
-
Local Operations Lead
5 giorni fa
Milano, Italia Everli A tempo pienoFor our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations. Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers and, at the same time, offering the best experience possible to our...
-
Local Operations Lead
1 mese fa
Milano, Italia Everli A tempo pienoFor our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations. Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers and, at the same time, offering the best experience possible to our...
-
Local Operations Lead
4 giorni fa
Milano, Italia Everli A tempo pienoFor our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations.Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers while providing the best experience possible to our Shoppers.You will...
-
Italy Customer Operations Team Lead
7 mesi fa
Milano, Italia WeRoad A tempo pieno**ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES** Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also...in Germany and France! With more than 160 team members and 2k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and...
-
Italy Customer Operations Team Lead
2 settimane fa
Milano, Italia Weroad A tempo pieno**ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES**Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also...in Germany and France!With more than 160 team members and 2k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and...
-
Operations Lead, Amazon Urban
1 mese fa
Milano, Italia Amazon City Logistica S.R.L. A tempo pienoConoscenza avanzata dell'italiano, scritto e parlato.- Vasta esperienza nell'analisi dei dati in un contesto professionale e nell'utilizzo di tali indicatori per l'individuazione di problemi.- Buona padronanza del pacchetto MS Office (Word, Excel, Outlook) in contesti di uso professionale.Il team Operations è il cuore pulsante di Amazon ed è grazie al suo...
-
Operations Lead, Amazon Urban
6 giorni fa
Milano, Italia Amazon City Logistica S.R.L. A tempo pienoConoscenza avanzata dell'italiano, scritto e parlato.- Vasta esperienza nell'analisi dei dati in un contesto professionale e nell'utilizzo di tali indicatori per l'individuazione di problemi.- Buona padronanza del pacchetto MS Office (Word, Excel, Outlook) in contesti di uso professionale.Il team Operations è il cuore pulsante di Amazon ed è grazie al suo...
-
Finance Operations Lead
13 ore fa
Milano, Italia Piece A tempo pienoJob Title: Finance Operations Lead Location: Milan, Italy Employment Type: Full-time, On-site Compensation: Competitive salary; Stock Option Plan available Website: getpiece.app About us: Piece is a FinTech startup providing a digital platform that simplifies and demystifies investing in income-producing real estate across Europe. Our mission is to make real...
-
Media Operations Lead
3 giorni fa
Milano, Italia Incubeta A tempo pieno**Media Operations Lead**: We are looking for a passionate Media Operations Lead to join our brilliant team of digital professionals. If you are a Media Operations Lead enthusiast looking for an opportunity that is a bit different from the standard Agency job profile, then this might be the role for you. We are not an Agency, we are a Digital Consultancy...
-
Media Operations Lead
3 giorni fa
Milano, Italia Incubeta A tempo pieno**Media Operations Lead**: We are looking for a passionate Media Operations Lead to join our brilliant team of digital professionals. If you are a Media Operations Lead enthusiast looking for an opportunity that is a bit different from the standard Agency job profile, then this might be the role for you. We are not an Agency, we are a Digital Consultancy...
-
Solar Operations Team Lead
14 ore fa
Milano, Lombardia, Italia Green Recruitment Company A tempo pieno**About the Role**We are seeking an experienced team lead to join our Global Technical Operations team as a key member responsible for managing a team of analysts operating solar plants across multiple countries.The primary responsibilities include leading the team, strategic planning, risk management, and operational decision-making based on team insights....
-
Finance Operations Lead
1 mese fa
Milano, Italia Adh Personal Thüringen A tempo pienoJob Title: Finance Operations Lead Location: Milan, Italy Employment Type: Full-time, On-site Compensation: Competitive salary; Stock Option Plan available Website: getpiece.app About us: Piece is a FinTech startup providing a digital platform that simplifies and demystifies investing in income-producing real estate across Europe. Our mission is to make real...
-
Finance Operations Lead
1 mese fa
Milano, Italia Adh Personal Thüringen A tempo pienoJob Title: Finance Operations Lead Location: Milan, Italy Employment Type: Full-time, On-site Compensation: Competitive salary; Stock Option Plan available About us: Piece is a FinTech startup providing a digital platform that simplifies and demystifies investing in income-producing real estate across Europe. Our mission is to make real estate ownership...