Operations Mo Team Lead
7 mesi fa
**Middle Office Team Lead**
Milan, Italy
As part of the Operations Division in AXA XL Italy, the Middle Office Team Lead oversees a team of Underwriting Assistants colleagues to ensure high quality, timely service to all stakeholders by acting as the primary point of contact from an operational perspective.
**DISCOVER your opportunity**
What will your essential responsibilities include?
- Ensure that both individual & corporate targets are met while fostering continuous development of staff. Ensure that staff remain motivated, focused, engaged & act according to AXA XL commitments. Provide feedback to staff both formally & informally. Ensure staff professional update and continuous training. Manage Interns/trainee onboarding and training on the job.
- Ensure that all functions within the team follow relevant procedures, KPIs and are compliant with regulatory requirement.
- Monitor and report fulfillment of MO KPIs to Operation Lead
- Continually look to enhance the efficiency of the processes, find and implement solution to mitigate and improve them. Introduce, develop & document improved ways of data analysis and interpretation.
- Coordinate meeting with important Stakeholder to monitor ongoing activities, check common procedures and objectives: UWs, Claims, CC&CM and Reinsurance
- Coordinate meeting with ESS Poland/ESS India teams to check activities and find solutions to improve processes.
- Direct Management of owned accounts according to rules and guidelines reporting in a timely manner.
- Act as an effective deputy/alternate for Middle Office Operations Lead/Manager as may be required.
This position reports to Operations Lead, Italy
**SHARE your talent**
We are looking for someone who has these qualifications and skills.
- Demonstrate strong knowledge of insurance policy forms (Property and Casualty), operating systems, rating, coding, and policy administration.
- Has knowledge of the insurance regulatory system and Underwriting process. Anticipate key issues and negotiate high stakes or multi-entities contracts. Awareness of compliance procedures & regulatory reporting requirements.
- Focus on Customer centricity: place the customer at the center of all decisions and actions. Leveraging technology and data, understand and anticipate customer needs and behaviors. Use empathic listening and formulate customized advices and solutions.
- Demonstrate decision-making skills by selecting the relevant information among vast amounts of available data; perform a data and fact-based analysis of the situation, even in uncertain contexts. Swiftly identify the alternatives and select the best one. Keep the focus on achieving his/her goals over time.
- Demonstrate leadership and get the team to embrace his/her position. Remain composed and manage his/her own stress, without letting negative emotions linger. Convey a clear vision, take others’ perspectives into account and use data / facts to agree on a common vision and roadmap. Reach a win/win closure of the situation, accepted by all parties involved.
- Have a logical and innovative approach providing solutions to complex problems.
- Able to work under his/her own initiative and manage priorities in order to meet tight deadlines.
- Communicate and work in Italian and English.
**FIND your future**
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
**Corporate Responsibility**
At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”.
- Climate: We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
- Water: We’re developing water resilience where it is — and will be — needed most.
- Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
- Hearts in Action: We have established volunteering and charitabl
-
Operations Team Lead
4 settimane fa
Milano, Lombardia, Italia Scalapay A tempo pienoAbout the RoleThe Team Lead Operations will play a pivotal role in Scaling Scalapay\'s operational success by empowering teams with the necessary tools and resources to deliver exceptional customer experiences and drive merchant growth.Key ResponsibilitiesTeam Management: Lead a high-performance team, fostering a collaborative culture, and guiding them in...
-
Team Lead Operations
5 mesi fa
Milano, Italia Scalapay A tempo pienoThe role As a Team Lead Operations, you will play a crucial role in helping us reach our goals by ensuring our operational teams have the best tools to serve and delight customers and merchants effectively. You will manage a team, measure and enhance performance on a weekly basis, and provide top-tier software solutions to support our merchant success,...
-
IT Operations Team Lead
4 settimane fa
Milano, Lombardia, Italia Motork A tempo pienoRole SummaryMotork is seeking a skilled IT Operations Team Lead to join our team in Milan. This is an exciting opportunity to lead our IT infrastructure and ensure the quality of service provided to users.Key ResponsibilitiesReporting to the Cloud Engineering Manager, lead the IT Operations team to ensure the quality of service provided to users, measured by...
-
Logistics Operations Manager
1 settimana fa
Milano, Lombardia, Italia Amazon City Logistica S.r.l. A tempo pienoJob OverviewWe are seeking a highly skilled Logistics Operations Manager to lead our dynamic team in Amazon City Logistica S.r.l.This is an exciting opportunity for a motivated and results-driven individual to take on a key role in ensuring the smooth operation of our logistics processes.As a Logistics Operations Manager, you will be responsible for...
-
Operations Team Leader
2 settimane fa
Milano, Italia Amazon A tempo pienoIl team Operations è il cuore pulsante di Amazon ed è grazie al suo operato impeccabile che riusciamo a elaborare e spedire gli ordini ai nostri clienti in tempi record.Nel ruolo di Operations Lead/Supervisor avrai l'opportunità di toccare con mano l'interazione tra le diverse componenti delle nostre attività operative, contribuendo in prima persona a...
-
IT Operations Team Lead
1 settimana fa
Milano, Lombardia, Italia Motork A tempo pienoJob Description:MotorK, a leading sales and marketing technology company in Europe, is seeking an experienced IT Operations Team Lead to join our team in Milan. As a key member of our infrastructure team, you will be responsible for ensuring the quality of service provided to users by IT Operations, measured by defined KPIs.Key Responsibilities:Reporting...
-
Local Operations Lead
7 ore fa
Milano, Italia Buscojobs A tempo pienoLocal Operations Lead For our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations. Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers while providing the best experience possible...
-
Local Operations Lead
7 ore fa
Milano, Italia Buscojobs A tempo pienoLocal Operations Lead For our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations.Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers while providing the best experience possible to...
-
Local Operations Lead
7 giorni fa
Milano, Italia Everli A tempo pienoLocal Operations Lead For our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations.Reporting to the Head Of Operations Italy you will lead a team composed of 4 Area Managers aiming to achieve the excellence in the Service Level we offer to our customers and, at the same time, offering the best...
-
Local Operations Lead
5 giorni fa
Milano, Italia Everli A tempo pienoLocal Operations Lead For our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations. Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers and, at the same time, offering the best...
-
Local Operations Lead
4 giorni fa
Milano, Italia Everli A tempo pienoLocal Operations Lead For our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations. Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers and, at the same time, offering the best...
-
Local Operations Lead
4 giorni fa
Milano, Italia Everli A tempo pienoLocal Operations LeadFor our headquarter in Milan, we are looking for a talented Team Leader who will drive and coordinate our Local Operations. Reporting to the Head Of Operations Italy, you will lead a team composed of 4 Area Managers aiming to achieve excellence in the Service Level we offer to our customers and, at the same time, offering the best...
-
UBER Greenlight Team Lead
7 mesi fa
Milano, Italia Uber A tempo pieno**About the Role*** The Community Operations organization at Uber is responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a...
-
Operations Team Leader
4 mesi fa
Milano, Italia Amazon A tempo pienoIl team Operations è il cuore pulsante di Amazon ed è grazie al suo operato impeccabile che riusciamo a elaborare e spedire gli ordini ai nostri clienti in tempi record.Nel ruolo di Operations Lead/Supervisor avrai l'opportunità di toccare con mano l'interazione tra le diverse componenti delle nostre attività operative, contribuendo in prima persona a...
-
Customer Service Team Lead
2 settimane fa
Milano, Lombardia, Italia Abbott A tempo pienoJob Title: Customer Service Team Lead - Senior Operations ManagerWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Abbott.About the RoleThis is an exciting opportunity for a motivated and results-driven professional to lead our Customer Service department and drive excellence in customer experience.The successful...
-
HR Administrative and Payroll Lead for Italian Operations
3 settimane fa
Milano, Lombardia, Italia Syngenta Crop Protection A tempo pienoHR Administrative and Payroll Lead for Italian OperationsWe are seeking a highly skilled professional to lead our HR operations in Italy as the HR Administrative and Payroll Manager. This role offers a unique opportunity to drive excellence in administrative and payroll processes for our organization.About the Role:Lead the country HR Operations team,...
-
Business Development Team Lead
3 settimane fa
Milano, Lombardia, Italia Glovo A tempo pienoAbout the RoleWe are seeking a highly skilled Business Development Team Lead to join our team at Glovo. As a leader in growth strategy, you will be responsible for developing and implementing strategies to drive business growth and expansion.Key ResponsibilitiesLead a team of sales professionals to achieve business targetsDevelop and implement growth...
-
Operations Team Manager
6 mesi fa
Milano, Italia Louis Vuitton A tempo pienoPOSTE Take the next step in elevating your managerial career, by becoming a Team Manager for Operations in a Louis Vuitton Store in **Milan**! For more than 150 years Louis Vuitton has shared the spirit of excellence and passion. Louis Vuitton is on a perpetual mission to explore new horizons, propelled by an innovative spirit, boundless creativity and...
-
Operations Lead
5 mesi fa
Milano, Italia Amazon A tempo pienoIn qualità di Team Lead/Operations Lead sarete responsabili della gestione del turno, della supervisione e del coinvolgimento del team.Insieme al vostro manager e agli operatori di magazzino, lavorerete a stretto contatto per garantire il raggiungimento degli obiettivi e per la soddisfazione dei clienti.Una parte fondamentale delle vostre responsabilità...
-
Operations Lead
5 mesi fa
Milano, Italia Amazon A tempo pienoIn qualità di Team Lead/Operations Lead sarete responsabili della gestione del turno, della supervisione e del coinvolgimento del team.Insieme al vostro manager e agli operatori di magazzino, lavorerete a stretto contatto per garantire il raggiungimento degli obiettivi e per la soddisfazione dei clienti.Una parte fondamentale delle vostre responsabilità...
