Aftersales Area Manager

2 settimane fa

Pero, Italia Renault Trucks Italia A tempo pieno

At **Renault Trucks** we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group.

**Posizione**:
Ensure the implementation of policies, strategies for parts and services activities.
- Ensure the achievement of after-sales goals by implementing an approved national strategic plan acting as Aftersales Area manager for the assigned area (South Italy)
- Act as key contact between Renault Trucks market company and network regarding customer relations, spare parts & service
- Support the roll out and the implementation of Retail strategic plan

**Spare Parts activities**

Act as Aftersales Area Manager for the area assigned, by:

- Supervising of Network animation on spare parts sales
- Negotiating sales target with dealers (final decisions at hub level)
- Defining Action plans with dealers linked to parts business (incl. incentives & discount)
- Implementing marketing/ commercial plans
- Defining training needs

**Service activities**:

- Supervision of Network animation related to service (workshop & warehouse) activities
- Customer care (e.g.: active reception) ,Service quality
- Service efficiency & productivity (using DMS tool, methods, Workshop & Warehouse organization, etc)
- Business (marketing action dedicated to W&W, etc)
- Build & animate Service action plans
- Negotiate Service target with dealers
- Follow up action plans on customer satisfaction and complaints based on KPI
- Define training needs
- On requests (from warranty contact), consulted on goodwill claims, involved on warranty audits
- Support roll out of tools upgrade and new projects
- Prepare & secure operational plans (PO, BPR, etc) and action plans with the field force

**Requisiti**:
**Technical Skills**:

- Sales negotiation
- Renault Trucks services offer
- Spare Parts offer / Warehouse management
- Marketing tools and methods (market & price analysis, promotion, sales promotion)
- Pilot business actions plans for Spare Parts; Service Quality; customer satisfaction)
- Coaching & advise to Spare Parts field force (integration - training -follow-up)
- Renault Trucks products
- Audit & analysis : activities/organization performance
- Provide organizations solutions (Warehouse - workshop)
- After sales Processes (Warranty, 24/7, Technical Operations for Safety, etc)

**Additional Requirements**:
****
- Autonomy and Proactivity
- Holistic vision
- Negotiation & Effective Communication skills
- Empathy
- Conflicts Management
- Customer & Business Focus
- Flexibility (willing to travel)
- Organization skills
- Sense of entrepreneurship
- Strong Passion and Motivation
- Fluent in English, French is a plus
- Leadership

  • Sales Area Manager

    1 settimana fa

    Pero, Italia Fluiten Italia S.p.A. A tempo pieno

    FLUITEN S.p.A. Chi siamo Fluiten è una Società italiana presente sul mercato da oltre 60 anni e rappresenta un’eccellenza nel settore della meccanica di precisione. Con un organico di più di 100 persone, progetta e produce tenute meccaniche standard e ingegnerizzate oltre ai sistemi ausiliari impiegati nei settori chimico, petrolifero, farmaceutico,...

  • Sales Area Manager Francia

    1 settimana fa

    Pero, Italia S&You A tempo pieno

    **S&you** brand internazionale dedicato al Professional Staffing e Ricerca e Selezione di personale qualificato e middle management, ricerca per riconosciuta azienda settore ricambistica auto/moto: **Posizione**: SALES AREA MANAGER FRANCIA - Gestione, sviluppo e fidelizzazione dei clienti nell'area di riferimento (Francia); - Monitoraggio della...

  • Sales Area Manager

    2 settimane fa

    Pero, Italia Volvo Group A tempo pieno

    Italy **Position Description** **ROLE DESCRIPTION** The Sales Area Manager (SAM) will be accountant for the business results of his/her respective area, and will play a pivotal and crucial role between dealers and market company. The SAM will ensure the respect of all Volvo group policies in all business activities and in the relation with both dealers...

  • Sales Area Manager

    2 mesi fa

    Pero, Italia S&You A tempo pieno

    **S&you** brand internazionale dedicato al Professional Staffing e Ricerca e Selezione di personale qualificato e middle management, seleziona per azienda cliente leader nella commercializzazione di pezzi di ricambio per il settore automotive un/una: **Posizione**: SALES AREA MANAGER (SETTORE AUTOMOTIVE) La risorsa si occuperà di: - Sviluppo commerciale...

  • Sales Area Manager Nw Applied

    2 settimane fa

    Pero, Italia Carrier A tempo pieno

    **Country**: Italy **Location**: Via Sempione, 247 c/d 20016 Pero (MI), Italy Gestione delle vendite sulla zona Nord Ovest. Gestione Rete agenti Gestione Venditori diretti Preparazione ed esecuzione dei target annuali per singola area Supporto alle agenzie Gestione di commesse e contratti importanti nella zona Gestione di margini e...

  • Sales Area Manager NW Applied

    2 settimane fa

    Pero, Italia Carrier A tempo pieno

    Country: ItalyLocation: Via Sempione, 247 c/d 20016 Pero (MI), ItalyGestione delle vendite sulla zona Nord Ovest.Gestione Rete agentiGestione Venditori direttiPreparazione ed esecuzione dei target annuali per singola areaSupporto alle agenzieGestione di commesse e contratti importanti nella zonaGestione di margini e pagamentiCarrier is An Equal...

  • SAP SD Manager

    2 settimane fa

    Pero, Italia Whirlpool Corporation A tempo pieno

    **Requisition ID**: 56888 ABOUT WHIRLPOOL CORPORATION **This role in summary**: EMEA SAP SD Manager is mainly responsible for designing the solution and managing the delivery, assuring the consistency of the order to cash process and the IT landscape. The role is mainly focused on the areas of Sales Order management and billing, participating in...

  • Export Control Manager

    2 mesi fa

    Pero, Italia KONE A tempo pieno

    Would you like to work in a great team in a global environment for a highly respected company? Is trade compliance your passion and are you keen on sharing that passion according to our values of Care, Customer, Collaboration and Courage? The KONE Global Trade Compliance team manages export control and customs matters throughout KONE. We are responsible for...

  • Manager, Finance Development

    4 settimane fa

    Pero, Italia KNE KONE Corporation A tempo pieno

    KONE Finance professionals are responsible for corporate controlling and reporting, treasury, taxes, investor relations, as well as finance development and alliances and acquisitions. We support our business colleagues by driving a financially sound business direction and providing relevant intelligence for decision-making. With dedicated roles and global...

  • Addetto/a Customer Service L.68/99

    1 mese fa

    Pero, Italia Adecco Italia A tempo pieno

    Adecco Italia Spa seleziona per contesto multinazionale con sede a Pero una figura di ADDETTO/A UFFICIO CUSTOMER SERVICE Appartenenti alle categorie protette Legge 68/99 gestione dell'ordine dalla fase di inserimento fino alla fase post vendita del reclamo front office ( clienti/ agenti/ area manager/magazzino/ trasportatori) di back office. del...

  • Reporting and Controlling Specialist

    2 settimane fa

    Pero, Italia Advanced Global Solution A.G.S. srl A tempo pieno

    Pessina Costruzioni S.p.A. è una storica azienda edile milanese operativa dal 1954 su tutto il territorio e all’estero. Si occupa della realizzazione di grandi opere e infrastrutture, di rigenerazione urbana e riqualificazione edilizia pubblica e privata a firma di grandi architetti e studi di progettazione. Tramite la sua controllata Pessina Gestioni...

  • Jr. National Account Manager

    6 giorni fa

    Pero, Italia Whirlpool Corporation A tempo pieno

    **Requisition ID**: 56330 Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool,...

  • Sales Representative

    2 settimane fa

    Pero, Italia Shimano A tempo pieno

    Introduction Shimano is a worldwide supplier of highly advanced bicycle components, fishing tackle and other sports equipment. Shimano Europe Group is the umbrella for several sales offices, successfully selling, marketing, and servicing high quality products for the European bicycle and fishing market. It’s headquartered is in the Netherlands and the...

  • Technical Solutions Engineer

    2 mesi fa

    Pero, Italia KONE A tempo pieno

    NEULIFT S.p.A. si occupa di progettazione, installazione, riparazione e manutenzione di ascensori, piattaforme elevatrici, montascale e scale mobili, mettendo a disposizione di ogni Cliente il proprio personale altamente specializzato e in grado di garantire interventi puntuali e tempestivi su ogni tipologia di impianto. NEULIFT S.p.A. è a capo di un...