Guest Experience Supervisor/guest Services

2 settimane fa

Milano, Italia Marriott International, Inc A tempo pieno

**Informazioni aggiuntive** Pre-Opening Hotel

**N. Posizione** 24098884

**Categoria la Posizione** Rooms & Guest Services Operations

**Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA

**Tipologia** Full-Time

**Lavora da remoto?** N

**Trasferimento?** N

**Tipo posizione** Non-Management

Part of the Luxury Group of Marriott International Casa Brera is currently recruiting Guest Experience Supervisor to join the pre-opening team made of modern and authentic hospitality professionals.

Reporting to Front Desk Manager, the role will cover both front desk and guest services supervisory tasks.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in July.

**About us**

Casa Brera is an unexpected gateway in the heart of Brera set to open its doors in autumn 2024.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

**The impact you’ll make**

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Supervisors take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, they make transactions feel like part of the Casa Brera experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time

**Join a pre-opening lifestyle luxury hotel**

Working during the pre-opening phase of a luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one

**What you’ll do**

Front Desk:

- Acting as Duty Manager whenever department manager is not on shift and be responsible of the desk whenever you are on duty.
- Process guest check-ins/check-outs according to LQA and Marriott International standards, process all payment types and count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
- Escort guests to their room and offer orientation inside of the Hotel property.
- Enroll guests into Bonvoy, Marriott International Loyalty Program.
- Monitor rooms assignment, pre-block rooms for all arrivals accordingly and communicate with Housekeeping and Engineering as needed.
- Review special requests on reservations and coordinate with other related departments to anticipate and fulfill the guests’ needs.
- Review and manage guestroom inventory for same-day sales to maximize yield and occupancy.
- Process and save daily contingency shift report.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Anticipate guests' service needs, including asking questions of guests to better understand their potential needs.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the system.

Guest Experience
- Responsible for ensuring authentic recognition of all guests, informing all departments o

  • Guest Experience Supervisor/guest Services

    2 settimane fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Additional Information** Pre-Opening Hotel **Job Number** 24098884 **Job Category** Rooms & Guest Services Operations **Location** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Part of the Luxury Group of Marriott International...

  • Guest Experience Supervisor

    2 settimane fa

    Milano, Italia Casa Brera - Luxury Lifestyle Hotel By Marriott International A tempo pieno 5 €

    Part of the Luxury Group of Marriott International Casa Brera is currently recruiting Guest Experience Supervisor to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to Front Desk Manager, the role will cover both front desk and guest services supervisory tasks. This is full-time position, 5 days a week with 2 days...

  • Guest Experience Supervisor/Guest Services

    1 settimana fa

    Milano, Italia Marriott International, Inc. A tempo pieno

    Additional Information Pre-Opening Hotel Job Number 24098884 Job Category Rooms & Guest Services Operations Location Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Part of the Luxury Group of Marriott International Casa Brera is currently recruiting Guest...

  • Guest Experience Supervisor/Guest Services

    2 settimane fa

    Milano, Italia Marriott International, Inc. A tempo pieno

    Additional Information Pre-Opening Hotel Job Number 24098884 Job Category Rooms & Guest Services Operations Location Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Part of the Luxury Group of Marriott International Casa Brera is currently recruiting Guest...

  • Guest Experience Supervisor

    3 giorni fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    Part of the Luxury Group of Marriott International Casa Brera is currently recruiting Guest Experience Supervisor to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to Front Desk Manager, the role will cover both front desk and guest services supervisory tasks. This is full-time position, 5 days a week with 2...

  • Guest Experience Expert/guest Services Agent

    3 giorni fa

    Milano, Lombardia, Italia Marriott International, Inc A tempo pieno

    Informazioni aggiuntive Pre-Opening HotelN. Posizione Categoria la Posizione Rooms & Guest Services OperationsSede Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPATipologia Full-TimeLavora da remoto? NTrasferimento? NTipo posizione Non-ManagementPart of the Luxury Group of Marriott International, Casa Brera is currently...

  • Guest Experience Expert/guest Services Agent

    2 settimane fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Informazioni aggiuntive** Pre-Opening Hotel **N. Posizione** 24098878 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Part of the Luxury Group of...

  • Guest Experience Agent

    1 mese fa

    Milano, Italia Adecco Italia Spa A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence. Main Duties and responsibilities • Welcome guests in a friendly, prompt...

  • Guest Experience Agent

    3 settimane fa

    Milano, Italia Adecco Italia Spa A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence. Main Duties and responsibilities • Welcome guests in a friendly, prompt...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Adecco Italia A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence. Main Duties and responsibilities Welcome guests in a friendly, prompt and...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** **Categoria la Posizione** Rooms & Guest Services Operations**Sede** The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Experience Supervisor/front Office

    3 giorni fa

    Milano, Lombardia, Italia Marriott International, Inc A tempo pieno

    Additional Information Pre-Opening HotelJob Number Job Category Rooms & Guest Services OperationsLocation Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPart of the Luxury Group of Marriott International Casa Brera is currently recruiting Guest Experience...

  • Guest Experience Supervisor/front Office

    2 settimane fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Additional Information** Pre-Opening Hotel **Job Number** 24098859 **Job Category** Rooms & Guest Services Operations **Location** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Part of the Luxury Group of Marriott International...

  • guest experience agent

    3 giorni fa

    Milano, Lombardia, Italia Adecco Italia spa A tempo pieno

    GUEST EXPERIENCE AGENT - MILANO, MILANO Funzione: addetti al ricevimento/addetta al ricevimentoCategoria: Personale Per Hotel / Piani / Reception / Back OfficeInizio previsto: 15/06/2024Luogo di lavoro: Milano, MilanoAdecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for...

  • Guest Experience Agent

    4 settimane fa

    Milano, Italia Park Hyatt Milan A tempo pieno

    Summary - Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house._ - As a Guest Experience Agent you will be responsible for guests’ pre-arrival communications and experiences once at the hotel, ensuring the...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Park Hyatt Milan A tempo pieno

    Summary Park Hyatt Milano is a 5star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house._ As a Guest Experience Agent you will be responsible for guests' prearrival communications and experiences once at the hotel, ensuring the highest level...

  • Guest Experience Agent

    4 giorni fa

    Milano, Lombardia, Italia Adecco Italia A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence. Main Duties and responsibilities Welcome guests in a friendly, prompt and...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Adecco Italia A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence.Main Duties and responsibilities Welcome guests in a friendly, prompt and...

  • Guest Experience Supervisor/front Office

    2 settimane fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Informazioni aggiuntive** Pre-Opening Hotel **N. Posizione** 24098859 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Part of the Luxury Group of...

  • Guest Experience Supervisor

    2 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 22215099 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica...