Hotel Manager

7 mesi fa

Palermo, Italia Rocco Forte Hotels A tempo pieno

Villa Igiea reopened on May 2021 completely refurbished after almost two years of renovation work. It shows contemporary design while maintaining its Liberty soul.
The hotel has 100 rooms and suites, overlooking the flourishing gardens and the Gulf of Palermo. Well-known Chef Fulvio Pierangelini leads the kitchen brigade and conceive the hotel culinary offer. A beautiful Wellness Centre is available for relaxation and body care while sports lovers will find a spacious and well-equipped fitness room. The property is enriched by a see front swimming pool for the exclusive use of Guests.

**La Posizione**

**HOTEL MANAGER**

**Main Purpose**:
The Hotel Manager is responsible for the day-to-day management of hotel and its staff assisting and substituting the General Manager. He/she is passionate of the hospitality business and ambition to grow professionally. He manages to exceed internal and external guests’ expectations.
Reports to: General Manager.

**Main Responsibilities**:

- Set and achieve sales and profit targets.
- Recruit, coach and monitor staff and line management.
- Meet and greet customers.
- Deal with customer complaints and comments.
- Address problems and troubleshoot accordingly.
- Supervise maintenance, supplies, renovations and furnishings.
- Deal with contractors and suppliers.
- Ensure security is effective.
- Carry out inspections of property and services with consistency.
- Promote and market the business within and outside the Company.
- Manage budgets and financial plans and control expenditure.
- Ensure compliance with licensing laws, health and safety and other statutory regulations.

**Competencies required**:

- Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust, honesty and respect.
- Communication: communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience. He/she shares information across the business in a timely manner to inform better decisions.
- Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities. Meet deadlines and complete tasks and projects successfully.
- Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
- Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.

**Other requirements**:

- At least 4 years of experience as Operations Manager, Division Manager or Hotel Manager in 5 Star Deluxe Hotels preferably in Europe
- Preferable degree in hotel management
- Excellent leadership skills
- Experience in running multi F&B outlets - front of house, spa and maintenance
- Evidence of self-development through courses, conferences, workshops
- Knowledge of H&S provisions as per national rules
- Good commercial back ground, preferably in the Italian Market and in the segments Tour Operators, MICE and Corporate
- Knowledge of Revenue Management
- Excellent financial understanding:

- Analytical thinking
- Experienced in budget and forecast processes
- Experienced in balancing expenses and costs vs forecast
- Proficiency in English and Italian
- Proficiency in a third European language French is preferable

**We offer**:

- Permanent contract according to C.C.N.L. Settore Turismo;
- Learning & development activities;
- Career opportunities in Rocco Forte Hotels.

**Workplace**: Villa Igiea, Via Belmonte, 43, 90142 Palermo.

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