Sr Prog Mgr, Eu Cx
1 mese fa
Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project managemen
Key job responsibilities
- Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer Service.
- Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Retail, Seller Services, and Transportation, software development and IT to design the program’s standard operational procedures, processes and technical requirements.
- Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.
- Schedule, secure resources and manage cross functional teams to deliver to these projects.
- Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.
- Monitor the program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
- Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
- Expert stakeholder management and relationship building skills.
- Provide program progress reporting on a regular basis.
- Where applicable manage and oversee third party contributions to the program.
- End to end responsibility for the program’s execution and success.
Milan, MI, ITA
- Experience in driving process improvements
- Experience in senior project management
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