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IT Servicenow Business Analyst

4 mesi fa

Assago, Italia Nestle A tempo pieno

Make a virtual tour inside Nestlé in Italy

**Position Snapshot**
- Global role at Nestlé IT, Workforce 360 stream
- Located in Nestlé Milan Headquarters
- Permanent contract
- Full-time in the Milan HQ with some flexibility to work remotely
- Bachelor's degree in business, computer science, systems analysis, or related studies and experience
- 3+ years experience as an IT Business Analyst working on software development projects or as ServiceNow solution consultant, with relevant expertise and experience on the Service Portal and Knowledge Management modules
- Certified on and/or expertise working with ServiceNow, in particular ServiceNow Portals and Knowledge Management modules
- Understanding of Agile/DevOps methods and processes is required
- Effective English communication

**Only CVs written in English will be taken into consideration.**

**Position Summary**

Are you a talented
**Business Analyst** ready to join
**Nestlé Workforce 360 Collaboration, Content and Portal Services** product team in Milan, Italy?

We need you to create a deep understanding of opportunities and issues faced by the business functions and recommend the best IS/IT solutions.

As a ServiceNow Business Analyst, you will translate business strategies, opportunities, threats, and needs into IS/IT product requirements. Working within the Content and Portal Services Product team to specify, test and deploy IS/IT solutions, this role requires a hands-on and proactive approach, with excellent prioritization, time management and communication skills.

The
**business analyst** will be responsible for bridging the communication between various teams and stakeholders (e.g. developers, UX designers, vendors, business sponsor, and end users) and defining a product that is both technically feasible and meets the needs of the business and users.

**A Day in the Life ofa Business Analyst**
- Partner with business and IS/IT to elicit, analyze, translate and document business requirements, pain points or opportunities into IS/IT solutions.
- Work with technical teams (e.g. developers) and UX designers to translate the business requirements into viable solutions.
- Consult with your product manager to define the minimum viable product (MVP) that satisfies the business needs.
- Ensure that the Product/Product Group Managers and Business Relationship Manager (BRM) are supported in the development of their product strategies through incremental improvement.
- Partner with the BRM and Product Group Manager to facilitate the strategy and innovation planning with business stakeholders.
- Ensure that the program development, logic, process flows and specifications are analyzed, documented (business process maps, customer and user journeys, data flows) and tested.
- Consult with the Product Group teams and propose improvement solutions.
- Ensure that the training materials for the Product Group area are created and up-to-date.
- Oversee and ensure training is delivered for deployment and support teams, to the end user trainers, and finally to the end users.
- Support the analysis and resolution of solution issues as part of the third level sustain activities.
- Coach, motivate and direct staff belonging to various organizations (business and IS/IT) to understand the business needs and find the best solution that will both align with the customer objectives and the IS/IT/Business strategy.

**What else will make you successful?**
- Experience/Expertize defining and implementing ServiceNow Service Portals and Knowledge Management solutions including development of best practices, information architecture, governance models and successful solution adoption strategies.
- Experience/Expertize of ServiceNow ITSM and HR Case Management modules and practices is a plus.
- Excellent English communication skills (including the ability write clear documents and explain complex concepts in simple language to a non-technical audience).
- Experience working on project, juggling multiple priorities and meeting deadlines.
- Proficient in Microsoft solutions such as Office 365, SharePoint Online.
- Experience working in an Agile/DevOps environment.
- Ability to bring together different team members/stakeholders and drive discussions to reach a consensus and drive decision making.
- Experience facilitating requirement discovery workshops, UX best practices knowledge and usability testing expertise are a plus.
- Expertise defining KPIs and measuring ROI of IT solutions is an advantage.
- Experience with working in a global environment with virtual teams.
- Experience with effective communication at different levels in the organization.
- Results focused and Innovative with a “can do” attitude.
- Adaptable, flexible and dynamic while keeping a client-centric approach.
- We are Nestlé. We are the _
**_Good food, Good life_**:

- company._
- Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference