Stock Operations Manager

2 giorni fa

Milano, Italia Hermès Paris A tempo pieno

Stock Operations Manager - Boutique MilanoAt a glance

Job Category
- Retail - Store Operations
- Years of Experience
- Minimum 6 years
- Contract Type
- Unlimited contract
- Job Schedule
- Full time
- Locations
- Store - Milano
- Legal Employer
- Hermès Italie SpA
- Posting Date
- 04/19/2024, 09:30 AM
- About the team
- Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
- Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
- The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.
- Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

Details of the job

**GENERAL ROLE**
- The Stock Operations Manager ensures an optimal management of the store stocks in order to enable sales teams to offer the best service to customers, supervising the stock operations and being a strong support and partner to the other teams. He/She is responsible for all physical and the corporate software product flows and ensures that the store stock is constantly accurate and well-organized, in strict respect of the Group procedures.
- The Stock Operations Manager successfully manages all the operations activities, leading and supporting the development of their team with highest integrity, actively embodying Hermès culture and values.

**MAIN RESPONSABILITIES**

**Team and transversal management**
- Manage the stock controller and organize the day-to-day work;
- Set objectives and do the appraisal for the year and provide regular feedbacks;
- Train, coach and develop;
- Liaise with the Store Manager, Sales &; Service Manager, Sales Team whenever relevant;
- Liaise with corporate: be the entry point at store level for all questions and issues related to the stock;
- Assign corrective actions to store team members in case of stock related issue;
- Contribute actively to team meetings organized by Store Manager and during morning briefing to report on operational issues and stock related KPIs.

**Day-to-day operations and controls for a perfect stock accuracy**
- Manage, supervise and support the team on processing all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows;
- Monitor and organize /perform the cancellation and reintegration into available stock of expired reservations;
- Supervise Follow-up and correct negative stocks;
- Manage detective / shop soiled products.

**Stock takes & cycle counts**
- Plan and ensure an appropriate preparation of stock takes and cycle counts;
- Contribute to scanning and investigations;
- Produce the final report for Finance Department;
- Propose actions to improve future stock takes results and reduce shrinkage

**Maintenance & security**
- Monitor and organize the boutique day-to-day in order to ensure timely interventions and quality controls;
- Manage external security agents, in coordination with the Store Manager.

**Define and implement an optimized organization of storage**
- Define, implement and communicate storage best practices and processes in line with the business needs and internal rules;
- Proactively perform adjustments whenever necessary to adapt to changing needs.

**Stock related procedures**
- Be the store’s key user and trainer on stock-related processes: train new comers on processes & tools, communicate on any evolution, support the team on any issue;
- Raise alerts if needed and propose action plan / corrective actions to optimize flows, simplify day-to-day operations and facilitate the work of store team.

**Replenishment flows**
- Liaise with your Store Manager to pull the right products;
- Manage replenishment processes, in coordination with the Store Manager, through analyzing stock levels, future/pending deliveries and sales;
- Help store management to monitor overall stock and prepare purchase.

**PROFILE**
- Bachelor and Master Degree, preferably with a analytical focus;
- Very organized, rigorous and reliable, proactive and able to organize the work of the team and to anticipate;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: in a stock and managerial position,

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