Product Operations Specialist

2 settimane fa

Milano, Italia CoreView A tempo pieno

**Product Operations Specialist**

**Location: Milan, IT**

**About CoreView**

CoreView is the #1 Microsoft 365 management platform for IT teams who are transforming the way they run their Microsoft 365 stack. CoreView delivers a unified approach to delegated administration and automated governance with capabilities far beyond native tools or point products. Organizations of all sizes choose CoreView to control costs, optimize administration, resolve security and compliance issues, and empower their IT teams and workforce.

**Job Summary**

**Responsibilities**
- Establish and manage the development and release calendars, ensuring that the release cadence runs efficiently from sprint launch to release go-to-market.
- Work closely with Business Intelligence Analysts to maximize data insights on product decisions.
- Manage CoreVoice, CoreView’s customer feedback tracking system.
- Manage Pendo, CoreView’s system for Product Analytics, In-App Support, and NPS.
- Monitoring Customer and internal forums, to ensure that questions are being addressed in a timely manner.
- Manage translations and other product content.
- Managing the Customer escalation and triage process
- Establishing and improving artifact templates for use in the Product Development lifecycle, from design sprints to business cases, to sales and marketing enablement documents.
- Generally, look to continuously improve the product development process and evolve processes as the team grows.

**Qualifications**
- Bachelor’s degree or equivalent practical experience.
- Project management, structured problem-solving, and analysis skills combined with excellent business acumen.
- Knowledge and experience in product management principles, Beta programs, software development lifecycle, release management, and agile methodology.
- Strong organizational and prioritization skills with the ability to lead multiple projects simultaneously.
- Demonstrated ability to implement standard methodologies and generate high-quality business results.
- Experience with cross-functional stakeholder management and leadership.
- Experience in product management tools, especially UserVoice, Pendo, Azure DevOps or similar
- Excellent written and verbal communication

**Additional Notes**

**All applicants will be required to take a pre-employment assessment for consideration.**

**CoreView is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against based on gender, race/ethnicity, protected veteran status, disability, or other protected group status.

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