Saas Product Support Specialist

2 mesi fa

Milano, Italia Confidenziale A tempo pieno

The Product Support Specialist, SaaS/PaaS will Confidenziale an integral member of the Product Support team for Precision's cutting
- Edge Clinical Translational Hub platform, QuartzBio. This position will Confidenzialeith an interdisciplinary team and interface directly with clients to advance adoption of QuartzBio's technology solutions.
The Product Support Specialist, SaaS/PaaS will join a team with responsibility for onboarding and training new customers, providing hands
- On support to existing customers, and developing customer
- Facing materials. As a member of the Product Support team, the Support Specialist, SaaS/PaaS will focus on developing training materials, leading onboarding, and guiding the pre
- Ales technical process for new and existing SaaS/PaaS customers. Additional responsibilities will include collaborating witConfidenziale QuartzBio commercial team to develop responses to RFP/I's and the QuartzBio marketing team to develop webinars and other customer
- Facing materials.
QuartzBio is a fast
- Aced and rapidly growing team, providing tech
- Enabled solutions to maximize the potential of biomarker data and streamline clinical operations. We support clients primarily engaged in the rapidly evolving field of biomarker
- Driven clinical drug development in oncology immuno
- Oncology, rare and orphan disease, autoimmune, and other therapeutic areas.
About QuartzBio
QuartzBio's mission is to provide tech
- Enabled solutions tConfidenzialeaximize the potential of biomarker data and streamline clinical operations. Our industry leading platform helps our customers break new ground in the rapidly evolving field of biomarker
- Driven clinical drug development. We support studies across the landscape of human disease, including oncology and immuno
- Oncology, rare and orphan diseases, autoimmune diseases, and others. A career at QuartzBio promises a collaborative, fast
- Aced environment, with a rapidly growing team and customer base. We provide a comprehensive benefits package, competitive salary, and the ability to truly make a difference in the discovery of novel therapies.
Essential functions of the Confidenziale include but are not limited to:
Manage onboarding of users onto the QuartzBioplatform
Proactively manage technical support requests from customers, serving as the front line of customer success
Create technical documentation content to enhance ease of configuration of QuartzBio's technology solutions
Collect feedback and share observations on implementation success
Collaborate internally with members of other Quartz teams, pseudo
- Internally with members of other Precision divisions, and externally with vendors product support platforms
Other duties as assigned
Qualifications:
Minimum Required:
Bachelor's Degree in Computer Science, Computational Biology, Bioinformatics, Data Science, Biostatistics, or related field
1- 3 years of industry experience in Bioinformatics, Software Development, Data Science or related field
Experience with cloud environments AWS preferred
Must Confidenziale able to read, write, speak fluently and comprehend the English language
Other Required:
Expertise in Bioinformatics and/or Data Science with proficiency in at least one scripting language R preferred and command line
Team player contributing to a positive, collaborative working environment
Exent communication and interpersonal skills. Ability to present Confidenzialenternally and externally
Ability to interface with software engineering teams to communicate technical requirements
Ability to interface with external teams to understand requirements and translate into actionable development goals
Ability to Confidenzialendependently, exercising judgment within generally defined practices and selecting an approach for Confidenzialeagainst high
- Level goals
Extended Confidenzialeours may Confidenziale required to meet business demands
Able to travel both domestically and internationally including overnight stays
Beneficial:
Expertise in common Bioinformatics pipelines and analyses for ?omics and other molecular assay data
Familiarity with Clinical Data Management tools, including EDC and LIMS systems
Advanced degree in Computer Science, Computational Biology, Biochemistry, Bioinformatics, Data Science, Biostatistics, Biology or related field

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