Sales and Logistics Back Office Manager

**Role Description**

In this role, your tasks include leading a local team of local sales & logistics coordinators responsible for daily order handling and outbound process, ensuring efficient and timely handling of order-to-delivery process, organizing daily management and reporting, maintaining good customer service and customer relations as well as being one of the main ERP users locally for OTD activities.

A person that enjoys tacking a coaching and leadership role within the direct team as well the wider organization; with a systematic and self-directed approach to work and good communication skills will succeed best in the task. You will need both Italian and English language in your work to work with local colleagues and global internal and external customers. You will report to Group Logistics Manager and get support from an open, helpful and approachable team.

**Work Tasks**
- Leading a local team of sales & logistics coordinators and organizing daily management
- Ensuring efficient local order-to-delivery operations, claim process and return logistics
- Participation to the daily operative work
- Local ERP expert from OTD perspective
- Training of the order-to-delivery, customer service and claim processes to the local team
- Weekly and monthly reporting of service level, order-to-delivery activities and quality

**Competence Requirements
- Relavant logistics or SCM education OR relevant experience in order-sales-delivery chain handling
- Good organizational and accuracy skills
- Good IT skills: MS Office, use of CRM and ERP systems
- Excellent command of English language, both written and spoken. Other language skills, especially Polish, Spanish, Russian and French, are a great benefit
- Previous experience in similar tasks and having team leading responsibilities are considered an advantage.

**As an employee you are**
- Solution-oriented and systematic
- Self-Starter
- Enthusiastic on taking a coaching and leadership role within the direct team as well as the wider organisation

**What we offer**
- A flexible hybrid work model
- Chance to work with an internationally known and attractive brand
- The opportunity to work in an international company with good development opportunities and ability to affect to your daily work
- Professional and nice colleagues

**Company description**

For over 40 years, Trafimet has been known worldwide for its wide range of products specializing in welding and cutting torches. Trafimet represents efficiency, quality, innovation, and attention to serving customer needs.

In addition to currently being a member of the international Kemppi Oy Group, Trafimet to this day maintains its strong “made in Italy” imprint, staying true to its origins and history. Founded as a small artisan’s workshop, Trafimet has since grown to over 22,000 square meters of manufacturing floor space in Italy. Today, Trafimet represents a well-known brand appreciated by leading industrial companies in the field of welding and cutting.