![ADR Aeroporti di Roma](https://media.trabajo.org/img/noimg.jpg)
Responsabile Customer Experience Projects
3 settimane fa
Il Gruppo Aeroporti di Roma, nell’ambito di Innovation & Quality nell’unità organizzativa “Innovation Projects and Continuous Improvement”, è alla ricerca di:
**Responsabile Customer Experience Projects**
La struttura si occupa principalmente di costruire e monitorare l’avanzamento del programma di miglioramento della Customer Experience per entrambi gli scali gestiti da Aeroporti di Roma.
La risorsa, a diretto riporto del responsabile di funzione, sarà inserita in un team di 6 persone ed avrà maturato un’esperienza di 5 - 7 anni come PM/PMO, preferibilmente in ambito Customer Experience in Industry B2C.
**Principali attività e aree di responsabilità**:
- Promuovere la cultura della Customer Centricity e del miglioramento dell’esperienza del passeggero, attraverso la proposizione di progettualità;
- Supportare il Vertice aziendale nella definizione degli indirizzi e delle politiche di qualità del servizio, relativamente all’operatività e allo sviluppo degli scali gestiti;
- Assicurare, in raccordo con le competenti strutture, il coordinamento di progetti di miglioramento della Customer Experience;
- Redigere e coordinare il programma di miglioramento della Customer Experience, ovvero il piano aziendale di iniziative volte a migliorare la qualità del servizio degli scali di Fiumicino e Ciampino, condiviso con gli stakeholders;
- Assicurare il supporto alle linee operative nella progettazione dell’evoluzione dei servizi aeroportuali, al fine di garantire una Customer Experience in linea con gli obiettivi di Gruppo;
- Supportare le Business Units nello svolgimento di processi operativi di miglioramento continuo della Customer Experience.
**Requisiti ed esperienze**:
- Ottima padronanza del pacchetto microsoft office, con particolare riferimento a power point ed excel;
- Buona capacità di Project Management;
- Fluente conoscenza della lingua inglese.
**Competenze**:
- Analisi;
- Pianificazione e organizzazione del lavoro;
- Orientamento all’obiettivo;
- Team management;
- Team working;
- Flessibilità.
**Titolo di studi**:
Laurea magistrale in Ingegneria, Economia.
**Sede di Lavoro**:
Fiumicino Aeroporto
**Tipologia di offerta**:
- Contratto a tempo indeterminato;
- Modalità di lavoro ibrida.
LI-EP1
La selezione è rivolta ad entrambi i sessi nel rispetto del D.lgs. 198/2006.
Offerta di lavoro tutelata dalla L. 68/99 - Categorie protette.
LI-EP1
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