Country Operations Director

4 settimane fa

Firenze, Italia Thales A tempo pieno

Location: Firenze, Italy

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

**Main responsibilities:
Operations Director has the responsibility to support, supervise, monitor and guide all local Thales Italia activities and

The Country Operations Director responsibilities are:

- Deploy the Group and GBUs instructions, orientations and policies related ta ail operations matters,

control their implementation and the achievement of the associated objectives.
- Facilitate and support all the structures/entities of the country ta develop synergies, mutualize and share

experience.
- Manage the Operations Functions, in coordination with the respective Corporate Function’s head:
Procurement, IS&iT, Quality & Customer Satisfaction, HSE, Real Estate (Facility Management), Security,

Country Project Management Office (Country PMO).
- Contribute to the bids validation process and projects control, with the aim to maximize efficiency and to

reduce risks.
- Contribute to the elaboration of the budget, to the execution and to the implementations of BORs.
- Consolidate the country performance plan and implement it after validation by the Country Director and

the Group Authorities.
- Contribute to the GBUs/ Group SBP preparation and achieve its deployment in the country.

As Quality Director he has the responsibility to ensure the proper implementation of the Thales Quality & Customer Satisfaction policy.

In particular, he will:

- Define and monitor the yearly Quality Performance Plan at Country level, including:

- The Quality Performance shared with Customer, to ensure that the quality observed by

customer meets the expected quality,
- The internal Quality Performance focused on topics that impact the quality of deliveries and

the competitiveness

The assessment strategy, the associated assessment plan and the improvement plan to

ensure the relevant treatment of the findings.
- Manage the resources and develop people to deliver the value expected by the stakeholders.
- Develop the maturity of the Quality & Customer Satisfaction organization, according to the agreed

operating model.
- Monitor the added value provided by the function to the stakeholders.
- Supervise operational Quality activities to ensure customers’ requirements and expectations are

met.
- Ensure the Chorus Management System, life cycles, processes and practices are property

implemented to ensure compliance to the required standards and regulations, to deliver operational

performances and customer satisfaction.

The Country Operations and Quality Director, reports ta the CEO and Country Director and coordinates with the VP, DGDI Operations.

**Key Skills & Behaviors**:
We are looking for an individual that possesses excellent leadership skills with ability to drive continuous improvement and collaborative working in a complex matrix environment. In addition, below are some of the desirable skills, experience and personal attributes we are looking for:

- Focus on results
- Good analytical and numerical skills
- Excellent interpersonal, communication and motivation
- Continuous improvement techniques
- Change Management
- Strong track record interfacing with stakeholders at a senior level

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