Digital Consumer Care Internship

2 settimane fa

Assago, Italia Electrolux A tempo pieno

**Shape the future. Bring your potential to life.**

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

**DIGITAL CONSUMER CARE INTERNSHIP**

This is an Internship Program dedicated to students and recent graduates who want to make their first step in a multinational company, within the digital care and review area.

**Mission**:
In this role you will support the Digital Care and Review team to deliver a great consumer service experience. The Digital Care and Review Team is the first point of contact when a consumer needs support with their appliances or requires information about product featuring pre or post purchase. You will be oriented to accelerate Electrolux responses to user generated content such as reviews and product questions.

**Your main tasks**:

- Respond to the questions asked by consumers about our products
- Interact with consumer by responding to their posts and reviews about our products
- Personalize the interaction with the consumers by improving their satisfaction
- Provide solutions that best fits consumers’ needs, giving them fair and balanced advice while taking the opportunity to explore products and solutions that will enhance their ownership experience
- are students or recent graduates
- have excellent communication skills both written and verbal
- are fluent in English and Italian - any other languages will be an asset
- Empathetic, good listener with strong attention to details

**Where we are**:
We are based in Assago (Milan) in a modern office with colleagues dedicated to different functions such as Finance and Controlling, Sales, Marketing, Customer Service, HR, etc. This is a dynamic and diverse environment

**What we offer**:

- 6-month paid journey with real opportunities to stay and grow within our international environment
- training that will boost your competences
- a dedicated buddy who will support you through the program
- ticket restaurant and fresh fruit available at the office

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