Customer Service and Credit Risk Advisor

4 mesi fa

Roma, Italia MSX INTERNATIONAL A tempo pieno

Are you an automotive fan? Do you enjoy providing the best support for final customers? If you are a young graduate student willing to start a challenging career path that can foster professional growth within our consultancy activities than keep on reading

We are currently looking for a Customer Service and Credit Risk Advisor for to take care of customer management and assist requests form one of our clients.

**Duties and Responsibilities**:

- Provide front line support for customers through inbound calls, providing helpful information about existing loan agreement, to ensure that customers are satisfied.
- Manage complaints to proactively advise and consult, ensuring and maintaining customer satisfaction.
- Collect and analyze customer needs with a view to continuous improvement of the offered service.
- Manage relations with all internal structures for the resolution of complex problems.
- Manage document verification service.
- Verify the compliance and documentation of financing contract requests.
- Contact the sales network when documents integration is needed.
- Manage all the sales network’s requests on document clarification and integration.
- Manage contract’s settlement.
- Manage contract’s review and verification (updating of personal data and contracts).

***Requirements**:

- Bachelor’s degree in Economics.
- Previous experience in customer service is a plus;
- Verbal and written communication;
- Planning;
- Teamwork;
- Initiative and independence.
- High level of computer literacy, especially MS Office.
- Language’s skills: Italian, English.

**Working pattern**:

- Rome MSX Offices
- Hybrid 3+2

**What we offer**:
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

**About MSXI**:
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

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