Associate Manager Customer Service

3 settimane fa

Roma, Italia Stryker A tempo pieno

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Unlock your potential as an Associate Manager Customer Service at Stryker**

**Are you ready to make an impact?**

Do you have a passion for managing teams and projects? Do you have an aptitude for solving complex problems and creating process improvements? Do you thrive in a fast-paced environment where your ideas and solutions directly influence a company’s success? If so, Stryker is looking for you. **Please send us your resume in English.**

**What we offer**:
**Collaborative and Inclusive Environment**:Join a team that values diversity and inclusion, fostering a supportive and innovative workplace
**Professional Growth**:Access continuous professional development opportunities, including training, workshops, and career advancement programs
**Competitive Benefits**:Receive a competitive salary, comprehensive benefits package, and additional perks such as wellness programs and employee discounts
**Work-Life Balance**:Enjoy a healthy work-life balance with flexible working hours and remote work options
**Stryker ERGs**: We have many Employee Resource Groups (ERGs) which foster an inclusive workplace e.g. Stryker's Allies for All Abilities (3A), Stryker's Allies for Equality (SAFE), Stryker's Women's Network (SWN), Stryker's Emerging Professionals (SEP) etc.

**What you’ll do**:

- As Associate Manager Customer Service, you will lead and manage a team of representatives and specialists
- Manage performance and implement learning and development initiatives to improve customer experience
- Be responsible for team motivation, setting objectives, performance reviews, development and engagement
- Build relationships with internal and external stakeholders to develop and grow customer relationships
- Lead projects and deliver insights and recommendations
- Drive key initiatives, identify improvements and escalate issues where necessary

**What you need**:

- Min. 6 years’ experience in a customer facing role, in a multinational environment
- Min. 3years of team & project management experience
- Fluent English & Italian
- Strong ability to recruit, develop and engage high performing teams
- Excellent knowledge of the end-to-end supply chain and OTC processes
- Experience with continuous process improvement, order automation & AI tools
- Experience of managing a team within a matrix organization
- Excellent people-manager skills, ability to identify talent, develop, coach, mentor and reward people.
- A high degree of relationship building skills, self-awareness and emotional intelligence is required
- Understand and consider customers, regulatory and legislative issues when making decisions
- Ability to work on your own initiative, prioritise and organise workload
- A team player who effectively connects, collaborates, and fosters an inclusive environment

**Please send us your resume in English.**

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

  • Associate Manager Customer Service, Rome

    1 giorno fa

    Roma, Italia TN Italy A tempo pieno

    Social network you want to login/join with: Client: Location: Job Category: Customer Service EU work permit required: Yes Job Reference: 45cf25979c0b Job Views: 10 Posted: 13.02.2025 Expiry Date: 30.03.2025 Job Description: Work Flexibility: Hybrid Unlock your potential as an Associate Manager Customer Service at Stryker! Are you ready to make an...

  • Tender Management

    4 giorni fa

    Roma, Italia Jazz Pharmaceuticals A tempo pieno

    Overview: Jazz Pharmaceuticals è un’azienda biofarmaceutica globale impegnata nello sviluppo di farmaci rivoluzionari per persone affette da gravi patologie, per le quali le opzioni di trattamento sono limitate o pressoché inesistenti. Abbiamo un portafoglio diversificato di farmaci già in commercio e di potenziali nuovi prodotti, in fase di sviluppo...

  • Customer Service Manager

    2 settimane fa

    Roma, Italia Demolytic A tempo pieno

    **Roma** **Italia** We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their...

  • Customer Service Manager

    4 giorni fa

    Roma, Italia Galdieri Rent A tempo pieno

    **#SiamoProgresso** Per continuare la nostra mission, essere l’azienda per persone che vogliono vivere la migliore esperienza di mobilità, ogni giorno diamo il massimo e cerchiamo persone con lo stesso spirito. Il Futuro lo creiamo oggi con le persone del fare, con le persone che credono nel progresso e nell’innovazione che si dedicano a risolvere le...

  • Addetta/o Customer Care e Service

    3 settimane fa

    Roma, Italia lepor service A tempo pieno

    Selezioniamo addetta/o customer care e service, che ottimizzi il ciclo di comunicazione dell'azienda. La risorsa verrà inserita a supporto dell'ufficio customer service, sarà incaricata della gestione e ottimizzazione del ciclo di comunicazione dell'azienda e presidio della clientela, supervisione e gestione delle attività con l'intento di offrire...

  • Customer Service Manager

    3 settimane fa

    Roma, Italia Farid Consulting A tempo pieno

    BRIEF DESCRIPTION OF THE WORK We are looking for an experienced customer service representative/account manager to join our dynamic team. This fast-paced position works closely with other team members to ensure that we meet or exceed our customers' expectations. Several of our clients are among the leading companies in the world, and we are very proud of...

  • Customer Care Associate

    3 settimane fa

    Roma, Italia FlexCar A tempo pieno

    FlexCar is growing rapidly and we are looking for a Customer Care Associate to join our premises in Rome, Italy. This position entails an active involvement in the Customer Experience. **Who We Are** FlexCar is more than a car leasing company. We redefine the way consumers own a car by offering flexible and accessible terms and an all inclusive premium...

  • Sales Associate

    2 settimane fa

    Roma, Italia Demolytic A tempo pieno

    **Roma** **Italia** We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and...

  • Junior Sales Associate

    3 settimane fa

    Roma, Italia Jaeger LeCoultre A tempo pieno

    Codice di riferimento: 81730**Junior Sales Associate - 3 months**: - Roma, RM, IT- Fixed TermSin dalla fondazione, Jaeger-LeCoultre ha elevato la precisione a una forma d’arte a sé stante, cercando di bilanciare le abilità tecniche e artistiche da un lato con la sofisticazione e la finezza estetica. In linea con l’ispirazione creativa che ha spinto...

  • Customer Service Specialist

    2 settimane fa

    Roma, Italia Human Value A tempo pieno

    Our client is a multinational family-owned global company, solution provider and partner in the healthcare sector. With more than 8.500 employees, across all continents, it is represented by more than 50 subsidiaries in over 40 countries. - For this company, based in Rome, we are currently searching for a - **Customer Service** *** **Specialist** **Il...

  • Addetto Al Customer Service

    4 settimane fa

    Roma, Italia UNICOM SERVICE A tempo pieno

    Si cerca addetti al Customer Service che ha voglia di imparare lavorando in team anche senza esperienza: Requisiti: - uso computer - buona conoscenza dell'inglese e un plus anche una mínima conoscenza del cinese Tempo di lavoro : full time Luogo di lavoro : Roma cap 00185 Contratto di lavoro: Apprendistato Retribuzione: a partire da €1.000,00 al...

  • Addetto Al Customer Service

    4 settimane fa

    Roma, Italia UNICOM SERVICE A tempo pieno

    Si cerca addetti al Customer Service che ha voglia di imparare lavorando in team anche senza esperienza: Requisiti: - uso computer - buona conoscenza dell'inglese - conoscenza del cinese Tempo di lavoro : full time Luogo di lavoro : Roma cap 00185 Contratto di lavoro: Apprendistato Retribuzione: a partire da €1.000,00 al mese Benefit: - Cellulare...

  • Customer Service Expert

    1 giorno fa

    Roma, Lazio, Italia Flexcar A tempo pieno

    Company OverviewFlexCar is a rapidly growing car leasing company that redefines the way consumers own a car. Our mission is to offer flexible and accessible terms, along with an all-inclusive premium service, to elevate the car leasing field and pave the way for the future of mobility.Job DescriptionThe Customer Care Associate will be primarily responsible...

  • Customer Service Manager W/ Fluent Level of Italian

    3 settimane fa

    Roma, Italia Babel Profiles S.L A tempo pieno

    Are you looking for a new challenge and are you passionate about education? Rome Business School is looking for a motivated and experienced Customer Service Manager! Your goal will be to develop effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals, to provide outstanding customer...

  • Retail Banking Associate

    2 giorni fa

    Roma, Lazio, Italia LGE Community Credit Union A tempo pieno

    LGE Community Credit Union seeks a skilled Retail Banking Associate to provide exceptional customer service and support in our retail environment. The ideal candidate will be knowledgeable about Bank services, able to assist with inquiries, and possess strong communication skills.Job Responsibilities:Provide frontline support and service to customersAssist...

  • Customer Service Internship

    2 settimane fa

    Roma, Italia Stryker A tempo pieno

    This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are timely delivered in accordance with the project objectives and implementation plan. - The Resource will cooperate with all the major functions of the Operations & Logistics department such as Customer Service Manager,...

  • Delivery Station Customer Service Associate

    3 settimane fa

    roma, Italia Amazon A tempo pieno

    Delivery Station Customer Service Associate (6 month fixed term contract) Job ID: 2879062 | Amazon Italia Customer Services Srl At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and...

  • Delivery Station Customer Service Associate

    3 settimane fa

    Roma, Italia Amazon A tempo pieno

    Delivery Station Customer Service Associate (6 month fixed term contract) Job ID: 2879062 | Amazon Italia Customer Services Srl At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and...

  • Delivery Station Customer Service Associate

    3 giorni fa

    roma, Italia Amazon A tempo pieno

    Delivery Station Customer Service Associate (6 month fixed term contract) Job ID: 2879062 | Amazon Italia Customer Services Srl At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and...

  • Customer Service Fluent in English

    2 settimane fa

    Roma, Provincia di Roma, Italia ManpowerGroup A tempo pieno

    Manpower is seeking a Complaint Intake Analyst for AbbVie, one of the leading pharmaceutical companies in the industry. The responsibilities include: Completing complaint intake via phone and email, including translating local languages to English, identifying complaint codes, following up for missing information, coordinating sample returns, and...