Customer Technical Manager

3 giorni fa

Bergamo, Italia McBride A tempo pieno

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

CUSTOMER TECHNICAL MANAGER- Technical-commercial support to the liquid division by translating technical expertise into commercial lead discussions. The role includes direct customer contract for assigned retail and contract customers
- Supports on the technical liaison between the liquid commercial organisation and customers (both private label and contract manufacturing) on areas such as product development (formulation and packaging) both for ongoing projects. legislation or issues. Ensuring clear and concise communication to all stakeholders.
- Receives, understands, interprets, briefs and builds knowledge on legal/quality and technical policy requirements of customers, and ensure internal technical teams are informed.
- Supports on the negotiation on policies with the customers to avoid important impact in McBride departments, and when necessary raise the customer’s policies impacts within McBride to senior management.
- Give technical/commercial support and advice to the division by providing the necessary technical information to support product introduction and launches on time.
- Understanding of the current and future Regulatory demands impacting the division, providing support to the different departments. Together with the Customer Technical manager/ Customer technical leaders, this role will be essential on the communication towards customers internal departments on the regulatory changes and impact of internal or external policies.
- Support QC/Product Safety/Regulatory affairs on some key specific matters in the allocated countries (e.g. customer audits)
- Deliver correct pack copies and artwork via the agreed process.

KEY RESULTS AREA
- Good understanding of technical customer requirements
- Build positive image of McBride with customers related technical expertise and support
- Ensure launch of new products or product changes, which are to customers technical specifications, are consistent with McBride manufacturing capabilities and avoid any unplanned overhead or capex requirement
- Build access to the customer’s technical teams
- Ensure up-to-date knowledge/expertise at all times within the liquids division.
- Ensure growth, productivity and engagement of their team

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