E-commerce - Omnichannel Operations Coordinator

2 mesi fa

Milano, Italia Marni A tempo pieno

**E-Commerce - Omnichannel Operations Coordinator**:
**THE FASHION INDUSTRY’S FASHION BRAND**

Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment

A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently **challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.**

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

In Marni HQ we are looking for an Omnichannel Operations Coordinator to join our e-commerce Team.

**JOB RESPONSABILITIES**
- Monitor Daily digital operations back-end in alignment with internal and external stakeholders
- Maintain the relationship with Logistics and Treasury Department to address critical situations
- Monitoring of Ecommerce/Omnichannel fulfillment operations (inbound, outbound) through the entire supply chain and omnichannel stores ensuring all SLA’s are properly set and achieved
- Monitor Refunds/Appeasements and Promo code usage in order to meet sales targets
- Monitor payments methods adoptions/ performance and costs by country to identify efficiencies and business opportunities
- Monitor approval and chargeback rate to optimize the supplier’s performances and improve the business results
- Support in building business cases in case investments are needed to upgrade our value proposition
- Contributes and assists in project execution and delivers analysis according to business needs and requirements.
- Helps in managing IT projects, making sure that the requirements are being met and analyze the results.
- Analyzes historical and trending KPIs, generates orders forecast for logistics team
- Support on generating and reviewing periodic reports on customers services KPIs and on providing contacts forecast for customer service

**REQUIREMENTS**
- Degree in Data Science, Economics, Operations, Supply Chain, Business or related studies
- 4 years of experience working on eCommerce Operations in an international environment
- Thrive for improving procedures and find solutions to problems, with a data-driven approach
- Ability to work independently as well as a team player, being able to build trust among colleagues and external partners
- Well-developed understanding for data analysis and interpretation, as well as for eCommerce technological platforms such as Payment Service Provider, Order management System, Warehouse Management System, Enterprise Resource Planning
- Excellent written and verbal communication skills in English
- Ability to manage multiple tasks in a fast-paced environment with excellent time management skills
- Strong proficiency with Microsoft Office, especially with Excel and PowerPoint
- Knowledge of any OMS / WMS tools would be a plus
- Demonstrated strong analytical skills and aptitude
- Enthusiastic individual, open minded and sociable, keen on working and relating with people in a dynamic and challenging environment
- Strong organizational, analytical and time management skills

LI-FI
- Location: Milano, IT- Employment Type: Full time- Function: Retail- Seniority: Professional

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