After Sales

2 settimane fa


Firenze, Italia Powersoft S.p.A. A tempo pieno

**Powersoft SpA **è un gruppo multinazionale con sede in Italia, quotato alla Borsa di Milano, con oltre 120 dipendenti Leader mondiale nella progettazione, produzione e commercializzazione di prodotti e soluzioni brevettate per applicazioni nell’ambito dell’audio professionale quali grandi eventi internazionali, concerti, teatri, cinema, stadi, aeroporti, stazioni, navi ecc

**Posizione**:
Coerentemente con la crescita e lo sviluppo del business stiamo espandendo ulteriormente la nostra organizzazione ricercando nello specifico la figura di **After Sales & Customer Care Specialist**. La figura riporterà al **Quality & After Sales Manager.**

**Ruolo
- Front office:

- Gestione dei Claim clienti con responsabilità di indirizzamento interno all’organizzazione per la soluzione e comunicazione continua sullo stato avanzamento con i clienti
- Gestione richieste di riparazione ed emissione RMA
- Social customer care attraverso monitoraggio e risposte rapide

su canali social e multimediali rispetto a tematiche After Sales
- Back Office
- Inserimento ordini parti di ricambio e monitoraggio evasione ordini
- Inserimento anagrafiche clienti di fatturazione e spedizione relativamente al processo After Sales
- Gestione registrazione prodotti
- Verifica validità estensioni di garanzia prodotti
- Elaborazione di report e statistiche riparazioni

**Requisiti**:
**Requisiti**
- Titolo di studio: Laurea in ingegneria elettronica o materie tecniche
- Conoscenza lingue: Inglese scritto a parlato (must have)
- Esperienza: almeno 3 anni in ruoli similari
- Abitudine a lavorare con sistemi gestionali/ERP/Sales Force
- Conoscenza tools: applicativi office automation (must have)
- Buone capacità di comunicazione e di relazione con diversi interlocutori, interni ed esterni all'organizzazione
- Buone capacità organizzative.

**Altre informazioni**:
**Environment**

**Pionieri, competenti e ispirati, creativi e innovatori** - siamo riconosciuti per la distintiva Leadership Tecnologica.

**Orientati al teamwork, accoglienti e ambiziosi** - siamo attenti allo sviluppo del potenziale individuale e crediamo in profonde collaborazioni che ci permettono di trovare nuovi punti di vista.



  • Firenze, Italia ManpowerGroup A tempo pieno

    Addetto Qualit – After Sales La risorsa garantir il rispetto degli standard qualitativi ed estetici stabiliti. in fase di progettazione, con il cliente e intraprender azioni correttive al fine di risolvere situazioni di non conformit . La risorsa sar interlocutore principe con l'area tecnica, l'area customer care e i clienti. In particolar modo le...


  • Sesto Fiorentino, Firenze, Provincia di Firenze, Italia ManpowerGroup A tempo pieno

    Addetto Qualit – After Sales La risorsa garantir il rispetto degli standard qualitativi ed estetici stabiliti. in fase di progettazione, con il cliente e intraprender azioni correttive al fine di risolvere situazioni di non conformit . La risorsa sar interlocutore principe con l'area tecnica, l'area customer care e i clienti. In particolar modo le sue...

  • Boutique Tissot Firenze

    2 settimane fa


    Firenze, Italia Swatch Group A tempo pieno

    AziendaThe Swatch Group is world leader in the production and marketing of finished watches.The Group's worldwide presence is strengthened by the constant opening of new corporate stores, that reflect values of the single brands.The Swatch Group (Italy) S.p.A. is the Italian subsidiary of the Swiss multinational. Descrizione del postoWe are currently...

  • Boutique Tissot Firenze

    2 settimane fa


    Firenze, Italia Swatch Group A tempo pieno

    AziendaThe Swatch Group is world leader in the production and marketing of finished watches.The Group's worldwide presence is strengthened by the constant opening of new corporate stores, that reflect values of the single brands.The Swatch Group (Italy) S.p.A. is the Italian subsidiary of the Swiss multinational. Descrizione del postoWe are currently...

  • Boutique Tissot Firenze

    1 settimana fa


    Firenze, Italia The Swatch Group (Italia) S.p.A. A tempo pieno

    Drive results through delivering an elevated customer experience both during and after sale service **Il vostro profilo**: Skills and Experience -2-3 years in Retail sales assistant role - High skill set in driving sales and achieving KPI’s - Excellent communication and customer service skills - A work ethic that understands the importance of going above...

  • Area Sales Manager

    3 settimane fa


    Firenze, Italia Starhotels A tempo pieno

    Join Starhotels and become part of our Headquarter Team, in the heart of Florence. As an Area Sales Manager Toscana, you are passionate about creating and executing the sales strategy by developing successful long-term relationships with clients mainly based in the marvellous area of Tuscany, Umbria and Marche. Your responsibilities include: Managing and...

  • Area Sales Manager

    2 settimane fa


    Firenze, Italia Starhotels A tempo pieno

    Join Starhotels and become part of our Headquarter Team , in the heart of Florence . As an Area Sales Manager Toscana , you are passionate about creating and executing the sales strategy by developing successful long-term relationships with clients mainly based in the marvellous area of Tuscany, Umbria and Marche. Your responsibilities include: ...

  • Sales Advisor Florence

    4 settimane fa


    Firenze, Italia RIMOWA GmbH A tempo pieno

    Company: Celine - Country / Region : Italy - City : Florence - Business group: Fashion & Leather Goods - Contract type: Permanent Job - Function: Retail - Experience required: Minimum 3 years - Reference No.: CELI02686 - Date of publication: 2023.06.13 POSITION **YOUR WORK ENVIRONMENT** AS SALES ADVISOR, WELCOME ALL CLIENTS TO OUR STORE ENSURING THE...


  • Firenze, Italia Retail Search Srl A tempo pieno

    We are looking for a Operation Manager for one of the most important Boutique in the Retail Luxury Sector based in Florence PROFILO DEL CANDIDATO IDEALE Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day to day retail operations of the store, with the objective of facilitating sales,...


  • Firenze, Italia Retail Search Srl A tempo pieno

    We are looking for a Operation Manager for one of the most important Boutique in the Retail Luxury Sector based in Florence PROFILO DEL CANDIDATO IDEALE Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day to day retail operations of the store, with the objective of facilitating sales,...

  • Welcomist

    4 settimane fa


    Firenze, Italia Officina Profumo-Farmaceutica Santa Maria Novella A tempo pieno

    The Officina Profumo - Farmaceutica di Santa Maria Novella plants its root back to 1221. 1221 is the year of Santa Maria Novella conventum foundation: friars had come over Florence to start conventual activity. This would have later become the deepest root of the apothecarian legacy that made the Officina Profumo - Farmaceutica di Santa Maria Novella...

  • Welcomist Internship

    4 settimane fa


    Firenze, Italia Hermès Italie A tempo pieno

    General Role Main responsibilities - The Intern will work collaboratively with the Sales Associates Team and he/she will support them during the pre-sales phase: - Welcoming clients with a warm and hospitable greeting; - Building strong relationships with clients in order to discover their needs and wishes; - Talking to clients while they wait to be with...

  • Welcomist Internship

    4 settimane fa


    Firenze, Italia Hermès Italie A tempo pieno

    **23.01.2024** Welcomist Internship - Boutique Firenze Contract type: Internship Country/Region: Italy City: Firenze Job: Sales Development & Retail Support Experience: 0-3 years Company: Hermès Italie *** General Role Main responsibilities The Intern will work collaboratively with the Sales Associates Team and he/she will support them during the...


  • Firenze, Italia Carratelli Real Estate A tempo pieno

    La **CARRATELLI REAL ESTATE,** storica e consolidata realtà immobiliare presente sul territorio Nazionale, ricerca su **FIRENZE** un'**AGENTE IMMOBILIARE **VENDITORE **con profilo **JUNIOR **(da formare) o **SENIOR.** **MANSIONI E **RESPONSABILITÀ - _Fidelizzazione del Cliente in fase pre e after sales._ - _Cura del portfolio Clienti._ - _Visite di...

  • Welcomist

    4 settimane fa


    Firenze, Italia Officina Profumo-Farmaceutica Santa Maria Novella A tempo pieno

    The Officina Profumo - Farmaceutica di Santa Maria Novella plants its root back to 1221. 1221 is the year of Santa Maria Novella conventum foundation: friars had come over Florence to start conventual activity. This would have later become the deepest root of the apothecarian legacy that made the Officina Profumo - Farmaceutica di Santa Maria Novella...


  • Firenze, Italia Carratelli Real Estate A tempo pieno

    La **CARRATELLI REAL ESTATE,** storica e consolidata realtà immobiliare presente sul territorio Nazionale, ricerca **AGENTI IMMOBILIARE VENDITORI **con profilo **SENIOR** per la sede di **FIRENZE.** **MANSIONI E **RESPONSABILITÀ - _Fidelizzazione del Cliente in fase pre e after sales._ - _Cura del portfolio Clienti._ - _Accompagnamento alle visite e...

  • Welcomist

    4 settimane fa


    Firenze, Italia Officina Profumo-Farmaceutica Santa Maria Novella A tempo pieno

    The Officina Profumo - Farmaceutica di Santa Maria Novella plants its root back to 1221. 1221 is the year of Santa Maria Novella conventum foundation: friars had come over Florence to start conventual activity. This would have later become the deepest root of the apothecarian legacy that made the Officina Profumo - Farmaceutica di Santa Maria Novella...

  • Welcomist Internship

    4 settimane fa


    Firenze, Italia Hermès Italie A tempo pieno

    General Role Main responsibilities - The Intern will work collaboratively with the Sales Associates Team and he/she will support them during the pre-sales phase: - Welcoming clients with a warm and hospitable greeting; - Building strong relationships with clients in order to discover their needs and wishes; - Talking to clients while they wait to be with...

  • Welcomist Internship

    4 settimane fa


    Firenze, Italia Hermès Italie A tempo pieno

    **23.01.2024** Welcomist Internship - Boutique Firenze Type de contrat : Stage Pays/Région : Italie Ville : Firenze Travail : Développement Vente & Support Retail Expérience : Débutants acceptés Société : Hermès Italie *** General Role Main responsibilities The Intern will work collaboratively with the Sales Associates Team and he/she will...

  • Operations Manager

    1 settimana fa


    Firenze, Italia Loro Piana A tempo pieno

    Email The Operations Manager, based in the Loro Piana Store in Firenze, supports the Store Manager in all the activities that are related to store operations, such as stock management, logistics, cashiers, training coordination, store staff planning and store maintenance. Store Operations Maintain constant communication with EMEA Retail Operation Team, Store...