Prestige Pharmacy Business Operation Manager

3 mesi fa

Milano, Italia Minerva Research Labs Gold Collagen A tempo pieno

The Prestige Pharmacy Business Operation Manager will lead our process management and ensure the seamless operation of our online tool. This pivotal role involves customer relationship management as well as management databases of Pharmacies and Minerva Brand Ambassadors, overseeing the booking and reporting of visits, and driving continuous improvement in our service delivery.

**Roles & Responsibili ties and main objectives**

1. Oversee the management of our databases, ensuring accurate and up-to-date information on Pharmacies and Minerva Brand Ambassadors.

2. Coordinate the scheduling of Brand Ambassadors visits to Pharmacies, including booking, confirmation, rescheduling, and cancellation processes.

3. Lead the development and execution of strategies to enhance customer relationships, ensuring high levels of satisfaction among Pharmacies and Minerva Brand Ambassadors. Actively engage with Pharmacy managers to gather feedback, address concerns, and implement initiatives aimed at improving the success of on-site promotional activities.

4. Facilitate the creation and analysis of visit reports, identifying areas for improvement and successful engagement strategies.

5. Work closely with our development team to enhance the functionality and user experience of our online tool based on feedback from users and performance data.

6. Develop and implement policies and procedures to improve efficiency, compliance, and quality of interactions between Minerva Brand Ambassadors and Pharmacies.

7. Conduct training sessions for new users, including the CRM, and provide ongoing support to ensure they are maximizing the benefits of our tool.

8. Monitor performance metrics, prepare reports for senior management, and recommend strategies for continuous improvement.

9. Ensure the correctness and completeness of all the information related to the Brand Ambassador activities to streamline the relevant administration process.

10. Ensure and directly manage all support materials for the BA’s activities and services, including Dermalab replacements and repairs, marketing materials and products necessary for conducting activities in the pharmacies.

Ensure that requests from the distributor are handled promptly and with effective solutions.

**Expected attitude**

The expected professional attitude of Minerva’s Prestige Pharmacy Business Operation Manager requires:

- Analytical Thinking: the ability to analyse data, interpret results, and make informed decisions is essential.
- Organizational and Coordination Skills: Proficiency in effectively coordinating a large number of Brand Ambassadors and adeptly organizing direct communication with pharmacies to efficiently schedule Brand Ambassador activities.
- Communication Skills: clear and effective communication, both written and verbal.
- Collaboration and Teamwork
- Customer Focus: understanding Pharmacies’ needs and concerns, and ensuring the Brand Ambassador’s promotional service meets their expectations in terms of sales effectiveness, communication/training skills and quality of customer interaction.

Adaptability and Flexibility to adapt to changing regulations, different cultural practices at supplier locations, and evolving industry standards

**Key Performance Metrics**

1. Operational Efficiency

Database Accuracy Rate: Percentage of accurate records in the pharmacy and promoter databases.
- Visit Scheduling Efficiency: Time taken to match promoters with pharmacies and confirm visits, including the rate of successful first-time matchings.
- Report Submission Timeliness: Percentage of visit reports submitted within the deadline.

2. Customer Satisfaction
- Customer Satisfaction Score (CSAT): Satisfaction levels reported by pharmacies, measured through surveys following interactions or visit completions.
- Issue Resolution Time: Average time taken to address and resolve issues reported by Pharmacies.

3. Engagement and Utilization
- Promoter Engagement Rate: The percentage of promoters actively booking visit reports and using the tool’s features regularly.
- Pharmacy Engagement Rate: The percentage of pharmacies actively engaging with promoters and providing feedback on visits.

4. Business Impact
- Increase in Promotional Visits: Growth in the number of visits scheduled and completed through the tool, indicating its effectiveness in facilitating engagements.
- Conversion Rate: The percentage of visits that result in a positive outcome, such as orders placed or agreements signed, showcasing the impact on sales or partnerships.
- Cost Savings: Reduction in operational costs achieved through efficiencies in scheduling, reduced manual intervention, and improved process management.

**Salary**: €20,000.00 - €30,000.00 per year

Ability to commute/relocate:

- 20121 Milano, MI: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your desired salary?
- What is your notice period?

**Education**:

-

  • Prestige Pharmacy Business Operation Manager

    5 mesi fa

    Milano, Italia Minerva Research Labs Gold Collagen A tempo pieno

    The Prestige Pharmacy Business Operation Manager (PBO Mgr) will maximise sales, visibility and assortment of products in the Prestige Pharmacy cluster. The PBO Mgr shall coordinate a group of Brand Ambassadors, plan and organise events and visits in the Prestige Pharmacy cluster. He/she will drive continuous improvement in service delivery to enhance...

  • Operation Manager, Materie Plastiche

    1 giorno fa

    Milano, Italia Contract Manager S.R.L. A tempo pieno

    POSIZIONE OPERATION MANAGER SETTORE MATERIE PLASTICHE AZIENDA Situata in Lombardia, l'azienda appartiene ad un gruppo multinazionale, che produce componenti in plastica per il settore cosmetico e farmaceutico.Lavora prevalentemente per i mercati esteri.L'azienda è in forte crescita per via della qualità e dell'innovatività dei suoi prodotti.Il focus è la...

  • Operation Manager, Materie Plastiche

    1 giorno fa

    Milano, Italia Contract Manager S.R.L. A tempo pieno

    POSIZIONEOPERATION MANAGERSETTOREMATERIE PLASTICHEAZIENDASituata in Lombardia, l'azienda appartiene ad un gruppo multinazionale, che produce componenti in plastica per il settore cosmetico e farmaceutico. Lavora prevalentemente per i mercati esteri. L'azienda è in forte crescita per via della qualità e dell'innovatività dei suoi prodotti. Il focus è la...

  • Digital Pharmacy Strategy Evolution Manager

    3 settimane fa

    Milano, Lombardia, Italia Haleon A tempo pieno

    Digital Pharmacy Strategy Evolution ManagerAt Haleon, we're shaping the future of everyday health. As a Digital Pharmacy Strategy Evolution Manager, you'll play a key role in defining our digital pharmacy strategy to win digitally with pharmacists in Italy. Your expertise will help us innovate and implement new ways to engage with our audience, ensuring the...

  • Digital Pharmacy Expert Manager

    4 settimane fa

    Milano, Lombardia, Italia Haleon A tempo pieno

    Job Title: Digital Pharmacy Expert ManagerAt Haleon, we're shaping the future of everyday health. As a Digital Pharmacy Expert Manager, you'll play a key role in defining our digital pharmacy strategy to win digitally with pharmacists in Italy.Key Responsibilities:Define the digital pharmacy strategy evolution to win digitally with pharmacists.Develop and...

  • Digital Pharmacy Strategy Manager

    3 settimane fa

    Milano, Lombardia, Italia Haleon A tempo pieno

    Job Title: Digital Pharmacy Strategy ManagerWe are seeking a highly skilled Digital Pharmacy Strategy Manager to join our team at Haleon. As a key member of our marketing team, you will be responsible for defining and executing the digital pharmacy strategy to win digitally with pharmacists in Italy.Key Responsibilities:Define the digital pharmacy strategy...

  • Business Controller

    3 settimane fa

    Milano, Lombardia, Italia ESTÉE LAUDER Companies A tempo pieno

    Unlock Your Potential in Prestige BeautyAt The Estee Lauder Companies, we're seeking a talented Business Controller to join our team. As a key member of our Business Controlling team, you'll support senior figures in carrying out daily, weekly, and monthly reports, operational cost control, and closing processes.Key ResponsibilitiesPrepare and analyze...

  • Digital Pharmacy Strategy Evolution Manager

    2 settimane fa

    Milano, Lombardia, Italia Haleon A tempo pieno

    Role OverviewThe Digital Pharmacy Strategy Evolution Manager will be responsible for defining and implementing the digital pharmacy strategy to win digitally with pharmacists in Italy.Key ResponsibilitiesDefine the digital pharmacy strategy evolution to win digitally with pharmacists.Develop and implement innovative ways and tools to engage with the defined...

  • Digital Pharmacy Strategic Evolution Manager

    4 giorni fa

    Milano, Lombardia, Italia Haleon A tempo pieno

    About the RoleWe are seeking a highly skilled Digital Pharmacy Strategic Evolution Manager to join our team at Haleon. As a key member of our organization, you will be responsible for defining the strategic evolution of our digital pharmacy initiatives to win digitally with pharmacists in Italy.Key ResponsibilitiesDefine the digital pharmacy strategy...

  • Pharmacy Technician

    4 settimane fa

    Milano, Lombardia, Italia Georgespharmacy A tempo pieno

    Pharmacy Technician Job DescriptionGeorge's Family Pharmacy, Inc. is a family-owned and operated business dedicated to providing home medical equipment, prescription medication, respiratory services, insurance, and home modification solutions throughout Indiana and into Ohio and Kentucky.Job SummaryWe are seeking a reliable and detail-oriented Pharmacy...

  • Pharmacy Technician

    2 mesi fa

    Milano, Italia Cvs Health A tempo pieno

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Pharmacy Technician

    2 mesi fa

    Milano, Italia Cvs Health A tempo pieno

    Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health.This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Pharmacy Technician-Batesville, In

    1 mese fa

    Milano, Italia Georgespharmacy A tempo pieno

    George's Family Pharmacy, Inc. is a family owned and operated business dedicated to providing home medical equipment, prescription medication, respiratory services, insurance, and home modification solutions throughout Indiana and into Ohio and Kentucky. With multiple locations throughout Indiana, we offer a one-stop-shop with that hometown feel committed to...

  • Pharmacy Technician-Milan, In

    1 mese fa

    Milano, Italia Georgespharmacy A tempo pieno

    George's Family Pharmacy, Inc. is a family owned and operated business dedicated to providing home medical equipment, prescription medication, respiratory services, insurance, and home modification solutions throughout Indiana and into Ohio and Kentucky. With multiple locations throughout Indiana, we offer a one-stop-shop with that hometown feel committed to...

  • Team Manager Per Immobili Di Prestigio

    2 giorni fa

    Milano, Italia Immobildream Luxury Spa A tempo pieno

    Immobildream seleziona, due Team Manager, Agenti Immobiliari, iscritti al REA, con un'ottima e documentabile esperienza maturata nelle acquisizioni e nelle vendite di immobili di prestigio;- Diplomati/laureati-Automuniti;I Team Manager selezionati, oltre acquisire e vendere immobili, dovranno avere un team di Consulenti Immobiliari con esperienza maturata...

  • Service Operation Manager

    5 mesi fa

    Milano, Italia KSearch A tempo pieno

    Descrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di: implementare la piattaforma dati di gestione del Service, sviluppare il servizio di ticketing, creare dei template di servizio, gestire gli aspetti contrattuali, organizzare e...

  • Team Manager Per Immobili Di Prestigio

    7 giorni fa

    Milano, Italia Immobildream Luxury Spa A tempo pieno

    Immobildream Luxury SpA, seleziona, due Team Manager.Requisiti Richiesti:- Agenti Immobiliari con un'ottima e documentabile esperienza maturata nelle acquisizioni e nelle vendite di immobili di prestigio;- Diplomati/laureati;I Team Manager, oltre acquisire e vendere, dovranno portare in dote un team di Consulenti Immobiliari con esperienza maturata nel...

  • Service Operation Manager

    5 mesi fa

    Milano, Italia Ksearch A tempo pieno

    Descrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager.Il Service Operation Manager si dovrà occupare di: implementare la piattaforma dati di gestione del Service, sviluppare il servizio di ticketing, creare dei template di servizio, gestire gli aspetti contrattuali, organizzare e gestire la...

  • Operation Manager

    1 settimana fa

    Milano, Italia Innovas SRL A tempo pieno

    Azienda operante nel settore fashion retail cerca un Operation Manager che si occupi della gestione operativa di alcuni punti vendita a Milano. La risorsa si occuperà delle attività quotidiane, come la gestione delle procedure operative, l'organizzazione di apertura e chiusura dei negozi, la gestione dei turni, il controllo delle casse oltre all’analisi...

  • Operation Manager

    4 giorni fa

    Milano, Italia Innovas Srl A tempo pieno

    Azienda operante nel settore fashion retail cerca un Operation Manager che si occupi della gestione operativa di alcuni punti vendita a Milano.La risorsa si occuperà delle attività quotidiane, come la gestione delle procedure operative, l'organizzazione di apertura e chiusura dei negozi, la gestione dei turni, il controllo delle casse oltre all'analisi...