Customer Success Manager

2 mesi fa

Gallarate, Italia Aveva A tempo pieno

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

In this role, you will have the opportunity to make a significant impact for AVEVA’s customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction.

CSMs manage a set of accounts by creating success plans and executing against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment.

Customer Success Managers will:

- Manage a portfolio of customer accounts through proactive engagements
- Build and maintain strong customer relationships, becoming a trusted partner and consultant
- Understand the customer’s goals, initiatives, products, and the value that they realize from AVEVA’s software, services, and the overall relationship
- Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base
- Service customer needs in an efficient and seamless manner
- Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment
- Primary Responsibilities

As part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer’s success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers.
- Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
- Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources
- Adoption - understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)
- Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts

In addition to the above responsibilities, the Customer Success Manager must also possess:

- Strong communication and presentation skills
- Experience in effectively leading staff of different roles and levels
- Ability to travel globally to customer sites and AVEVA offices, estimated 10-20%
- Ability to work well with cross-function and geographically distributed teams
- Strong multi-tasking ability with a keen sense of prioritization
- Strong relationship management and organizational skills
- Experience with project and program management methodology and techniques
- Strong presentation skills on AVEVA core technologies, business initiatives and services
- ‘Out-of-the-box’ thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations
- Abil

  • Customer Service Manager

    1 mese fa

    Gallarate, Italia People2Results A tempo pieno

    Per azienda del settore oleodinamico si ricerca una figura di **Customer Service Manager** **Il tuo ruolo**: Il Customer Service Manager, sotto la guida del Operation Manager, è responsabile della gestione del team del servizio clienti, dell’ottimizzazione dell’efficienza operativa e della fornitura di un servizio clienti di alta qualità. Collabora...

  • Territory Manager

    3 settimane fa

    Gallarate, Italia Mölnlycke A tempo pieno

    Are you passionate about making life better for patients worldwide?If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. We are looking for people who want to improve outcomes for healthcare professionals...

  • Territory Manager

    1 settimana fa

    Gallarate, Italia Molnlycke Health Care A tempo pieno

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Are you passionate about making life better for patients worldwide? If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from...

  • Territory Manager

    2 giorni fa

    Gallarate, Italia Mölnlycke A tempo pieno

    Are you passionate about making life better for patients worldwide?If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. We are looking for people who want to improve outcomes for healthcare professionals...

  • Territory Manager

    3 settimane fa

    Gallarate, Italia Mölnlycke A tempo pieno

    Are you passionate about making life better for patients worldwide? If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. We are looking for people who want to improve outcomes for healthcare...

  • Territory Manager

    1 settimana fa

    Gallarate, Italia Molnlycke Health Care A tempo pieno

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert:Create Alert Are you passionate about making life better for patients worldwide? If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the...

  • Territory Manager

    7 giorni fa

    Gallarate, Lombardia, Italia Mölnlycke Health Care A tempo pieno

    Are you passionate about making life better for patients worldwide? If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. We are looking for people who want to improve outcomes for healthcare...

  • Territory Manager

    2 settimane fa

    Gallarate, Italia Mölnlycke Health Care A tempo pieno

    Are you passionate about making life better for patients worldwide?   If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. We are looking for people who want to improve outcomes for healthcare...

  • Territory Manager

    7 giorni fa

    Gallarate, Italia Mölnlycke Health Care A tempo pieno

    Are you passionate about making life better for patients worldwide?   If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. We are looking for people who want to improve outcomes for healthcare...

  • Sales Manager

    2 ore fa

    Gallarate, Italia Vaisala A tempo pieno

    We are looking for a **Sales Manager** join our Industrial Measurements organization at Vaisala Italy in Gallarate (VA). Vaisala and our innovative measurement solutions have impact where it truly matters, helping to tackle climate change and other global challenges of our time. We are a global leader in weather and industrial measurements, and our...

  • Capo Settore/Manager di Punto Vendita

    6 giorni fa

    Gallarate, Lombardia, Italia Mediamarktsaturn Retail Group A tempo pieno

    Le tue mansioniPer il nostro punto vendita di GALLARATE ricerchiamo MANAGER DI PUNTO VENDITA pronti a garantire la migliore Customer Experience al Cliente trovando sempre la soluzione fatta apposta per luiIl MANAGER avrà il coordinamento di una delle seguenti aree :- Customer Sales & Solutions;- Customer Experience & Services;- In Store Fullfilmente,...

  • Capo Settore/Manager di Punto Vendita

    7 giorni fa

    Gallarate, Italia Mediamarktsaturn Retail Group A tempo pieno

    Le tue mansioni Per il nostro punto vendita di GALLARATE ricerchiamo MANAGER DI PUNTO VENDITA pronti a garantire la migliore Customer Experience al Cliente trovando sempre la soluzione fatta apposta per lui! Il MANAGER avrà il coordinamento di una delle seguenti aree : - Customer Sales & Solutions; - Customer Experience & Services; - In Store...

  • Customer Service

    4 settimane fa

    Gallarate, Italia 10062021 A tempo pieno

    Per la sede italiana multinazionale operante nel settore alimentare a Gallarate (VA) ricerchiamo un/una **CUSTOMER SERVICE.** **COMPITI PRINCIPALI**: - Ricevere ed elaborare le richieste dei clienti per assistenza e parti di ricambio - Identificare in modo proattivo le opportunità di vendita di soluzioni di assistenza, pezzi di ricambio, modifiche ed...

  • Capo Settore/Manager di Punto Vendita

    2 mesi fa

    Gallarate, Italia MediaMarktSaturn Retail Group A tempo pieno

    Le tue mansioni Per il nostro punto vendita di  GALLARATE  ricerchiamo MANAGER DI PUNTO VENDITA  pronti a garantire la migliore Customer Experience al Cliente trovando sempre la soluzione fatta apposta per lui! Il MANAGER avrà il coordinamento di una delle seguenti aree: Customer Sales & Solutions; Customer Experience & Services; In Store...

  • Iot Project Manager

    2 settimane fa

    Gallarate, Italia Marel A tempo pieno

    **The joy of being responsible for something important. You can experience it too!** If you like to do what you love, you’ll enjoy being a part of our organization. We are currently recruiting for a **IOT/Connectivity Software Project Manager** to strengthen the rollout of our Smart Based Portfolio. The IOT/Connectivity Software Project Manager will be...

  • Vice Store Manager

    1 giorno fa

    Gallarate, Italia Adecco Italia S.P.A. A tempo pieno

    Moda / Spettacolo / Eventi - Vice Store Manager Località Gallarate , Varese Data inizio 17/06/2024 Riferimento esterno VICESTOREMANAGER(GALLARATE)-1739-1220 La nostra azienda è alla ricerca di un professionista con una consolidata esperienza nel ruolo di vice responsabile di punto vendita o reparto, maturata presso la Grande Distribuzione Organizzata o...

  • Vice Store Manager

    2 settimane fa

    Gallarate, Italia Adecco Italia S.P.A. A tempo pieno

    Moda / Spettacolo / Eventi - Vice Store Manager Località Gallarate , Varese Data inizio 17/06/2024 Riferimento esterno VICESTOREMANAGER(GALLARATE)-1739-1220 La nostra azienda è alla ricerca di un professionista con una consolidata esperienza nel ruolo di vice responsabile di punto vendita o reparto, maturata presso la Grande Distribuzione...

  • Vice Store Manager

    2 settimane fa

    Gallarate, Italia Adecco Italia S.P.A. A tempo pieno

    Moda / Spettacolo / Eventi - Vice Store Manager Località Gallarate , Varese Data inizio 17/06/2024 Riferimento esterno VICESTOREMANAGER(GALLARATE)-1739-1220 La nostra azienda è alla ricerca di un professionista con una consolidata esperienza nel ruolo di vice responsabile di punto vendita o reparto, maturata presso la Grande Distribuzione Organizzata o...

  • VICE STORE MANAGER

    3 settimane fa

    Gallarate, Italia ADECCO ITALIA S.p.A. A tempo pieno

    Moda / Spettacolo / Eventi - Vice Store Manager LocalitàGallarate, Varese Data inizio17/06/2024 Riferimento esternoVICESTOREMANAGER(GALLARATE)-1739-1220 La nostra azienda è alla ricerca di un professionista con una consolidata esperienza nel ruolo di vice responsabile di punto vendita o reparto, maturata presso la Grande Distribuzione Organizzata o...

  • Sales and Service Eng. Rolls Italy

    6 giorni fa

    Gallarate, Italia ANDRITZ AG A tempo pieno

    Job family: Sales, Marketing & Product Management- Business area: Pulp & Paper - Service- Contract location: Gallarate, VA, IT- Working location: Gallarate- Location type: Office Location / Office-based- Contract type: Permanent- Job description: - Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we...