Operational Lead

6 mesi fa

Milano, Italia Amaris Consulting A tempo pieno

**Who are we?**:
**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you
**Job description**:
Would you like to start a new professional adventure as a **Operational Lead **in one of our opportunities in the **Food and Beverage** industry in Milan/Bergamo/Rome/Turin/Bologna in Hybrid mode.

***What you will do?**
- Ensures the delivery of efficient and secure IS/IT operations for connectivity products, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and technical lead as well as to peers responsible for other aspects of operations.
- Provides oversight in the products’ ‘run’ and 'maintain' phase to deliver the committed product business value, and provides input to peers
- Provides technical escalation support for specialists and client's suppliers to ensure service level objectives are met
- Ensure optimal service at the right cost versus quality with ability to right size at the point of need
- Leads the development of operational aspects and ensures their end-to-end integration and value delivery
- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment
- Contribute to increasing flexibility by leveraging service providers to meet growing business demand and help people to be focused on added value activities
- Enables and fosters transversal skills to support products, product/platform groups and/or streams to ensure operational excellence Operational Effectiveness and Efficiency
- Continuous improvement in effectiveness and efficiency of operational support for internally or by third party managed product or platform groups within in scope
- Supports the IT Performance Management in analyzing product/platform usage and performance by gathering respective data
- Ensure sustainable alignment in the end to end service delivery in the stream with the Global model, including services delivered internally and by suppliers
- Act as single-point-of-contact (SPoC) for operational related questions

**✍️ **What do we request?**
- Experience in service management principles and execution.
- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
- Experience explaining technical concepts and technologies.
- Experience with effective communication in English at different levels in the organization.
- Experience working in a global environment and with virtual teams.
- Strong IS/IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations.
- Knowledge and experience in leveraging traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility.
- The following certifications will be considered as a plus: ITIL, PMP, Scrum Master
- Diversified background of technical infrastructure experience, experience with Network Connectivity Products (software-defined WAN, remote connectivity, LAN and Wi-Fi connectivity, etc.), DevOps approach, interpersonal and collaboration skills, and end-to-end understanding of IT business solutions.
- Ability to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business designs and models
- Knowl

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