Operational Governance Lead
1 settimana fa
Operational Governance Lead - Field Services Location: Milan IT Hub (Permanent, Full-time, on-premises with some remote flexibility)Qualifications:Bachelor's degree in STEM disciplines or equivalent experience5+ years experience in an IS/IT organizationFluent in EnglishPosition SummaryAre you a talented Operational Governance Lead ready to join the Workforce 360 Devices team in Milan, Italy?
We are a diverse team of professionals from various countries, part of Nestlé Global IT HUB in Milano, comprising more than 150 professionals across 20 different nationalities.
Your passion and skills are needed to lead Operations and Governance for our Field Services product, enabling the digital workplace experience for our receivers with reliable technology.Key Responsibilities:Ensure quality, efficiency, productivity, and agility of service deliveryDefine procedures and processes for the Field Services areaCoordinate product changes and drive continuous improvement with internal teams and suppliersSupport supplier relationship management and oversee supplier performanceProvide support to regional teams as a Subject Matter Expert on contracts, billing, and SLAsAnalyze product usage and performance data for IT Performance ManagementBuild and maintain relationships with external vendorsSupport Product Owners, Project Managers, and Solutions Architects in developing Scopes of Work and Project Deployment plansContribute to the organization's adoption of DevOps methodology and Agile project managementWhat will make you successful?Ability to collaborate with various departments and stakeholdersCustomer-centric mindset with a deep understanding of customer needsStrong vendor management, communication, presentation, and documentation skillsStrategic and critical thinking with a data-driven approachExcellent analytical, conceptual, and problem-solving skillsStrong English communication skills for diverse stakeholdersAbility to lead and motivate cross-functional teamsExperience managing multiple priorities and meeting deadlinesPractical experience in DevOps organizations with Agile methodologies (SCRUM/AzureDevOps)About Nestlé Global IT Hub:At Nestlé IT, we are a diverse, global team of IT professionals in the health, nutrition, and wellness sector.
We create an environment where people are valued, innovate with future-ready technologies, and collaborate globally to deliver value at scale.
We continuously develop our people to be future-ready.We offer competitive compensation packages, a supportive work environment, and opportunities for professional growth.
Join our team and make a significant impact on our IT organization.Only CVs submitted in English will be considered.#J-18808-Ljbffr
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