Operation Bpo Governance Lead
1 mese fa
The resource, reporting to the Head of Ops Customer Service governance, will be responsible for mapping and monitoring BPO's of the Operations Customer Care area with the ambition to streamline BPO management processes ensuring that all outsourced activities align with our company's standards and objectives.
Build a unique control framework, identify potential synergies and optimisation.
By closely monitoring and supporting the Contract Owner, the resource will ensure that all contractual obligations are met, reducing operational risks and enhancing service delivery.Key ResponsibilitiesOversee the mapping and continuous monitoring of Business Process Outsourcing (BPO) activities within the Operations Customer Care area.Ensure all outsourced activities align with the company's standards and objectives.Identify and implement strategies to streamline BPO management processes.Develop and maintain a unique control framework to monitor and optimize BPO operations.Promote effective communication between internal Contract owner/manager and BPO's parties.Identify potential synergies across different BPO activities to enhance efficiency and effectiveness.Implement optimization initiatives to improve service delivery and operational performance.Closely monitor and support the Contract Owner to ensure all contractual obligations are met.Working conditions: Full TimeDuration: PermanentLocation: Milan (hybrid) #J-18808-Ljbffr
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Operation Bpo Governance Lead
4 settimane fa
Milano, Italia Ing Bank N.V. A tempo pienoThe resource, reporting to the Head of Ops & Customer Service governance, will be responsible for mapping and monitoring BPO's of the Operations & Customer Care area with the ambition to streamline BPO management processes ensuring that all outsourced activities align with our company's standards and objectives. Build a unique control framework, identify...
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Operation BPO Governance Lead
1 mese fa
Milano, Italia ING Bank N.V. A tempo pienoThe resource, reporting to the Head of Ops & Customer Service governance, will be responsible for mapping and monitoring BPO’s of the Operations & Customer Care area with the ambition to streamline BPO management processes ensuring that all outsourced activities align with our company’s standards and objectives. Build a unique control framework,...
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Operation Bpo Governance Lead
2 mesi fa
Milano, Italia Ing Bank N.V. A tempo pienoThe resource, reporting to the Head of Ops & Customer Service governance, will be responsible for mapping and monitoring BPO's of the Operations & Customer Care area with the ambition to streamline BPO management processes ensuring that all outsourced activities align with our company's standards and objectives. Build a unique control framework, identify...
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Operation Bpo Governance Lead
4 settimane fa
Milano, Italia Ing Bank N.V. A tempo pienoThe resource, reporting to the Head of Ops & Customer Service governance, will be responsible for mapping and monitoring BPO's of the Operations & Customer Care area with the ambition to streamline BPO management processes ensuring that all outsourced activities align with our company's standards and objectives. Build a unique control framework, identify...
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Operation Bpo Governance Lead
2 mesi fa
Milano, Italia Ing Bank N.V. A tempo pienoThe resource, reporting to the Head of Ops & Customer Service governance, will be responsible for mapping and monitoring BPO's of the Operations & Customer Care area with the ambition to streamline BPO management processes ensuring that all outsourced activities align with our company's standards and objectives. Build a unique control framework, identify...
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Operation BPO Governance Lead
1 mese fa
Milano, Italia ING Bank N.V. A tempo pienoThe resource, reporting to the Head of Ops & Customer Service governance, will be responsible for mapping and monitoring BPO’s of the Operations & Customer Care area with the ambition to streamline BPO management processes ensuring that all outsourced activities align with our company’s standards and objectives. Build a unique control framework,...
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Operational Excellence Manager
2 giorni fa
Milano, Lombardia, Italia Ing Bank N.V. A tempo pienoAbout the RoleThe successful candidate will report to the Head of Ops & Customer Service governance and be responsible for mapping and monitoring BPOs in the Operations & Customer Care area, ensuring that all outsourced activities align with our company's standards and objectives.Key ResponsibilitiesOversee the continuous monitoring of Business Process...
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Senior BPO Governance Specialist
2 giorni fa
Milano, Lombardia, Italia Ing Bank N.V. A tempo pienoJob Description:The role of the Senior BPO Governance Specialist will be to oversee the mapping and continuous monitoring of Business Process Outsourcing (BPO) activities within the Operations Customer Care area at ING Bank N.V. in Milan, Italy. The specialist will ensure that all outsourced activities align with the company's standards and objectives.About...
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Data Product Governance Lead
13 ore fa
Milano, Italia Amplifon A tempo pieno**Who we are** **Amplifon** is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across...
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Data Product Governance Lead
4 settimane fa
Milano, Italia Amplifon A tempo pienoWho we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries give back the joy of hearing, feeling, and living to thousands of people across the...
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Data Product Governance Lead
2 settimane fa
Milano, Italia Buscojobs A tempo pienoWho we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care.More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries give back the joy of hearing, feeling, and living to thousands of people across the...
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Data Product Governance Lead
4 settimane fa
Milano, Italia Amplifon A tempo pienoWho we areAmplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries give back the joy of hearing, feeling, and living to thousands of people across the world....
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Data Product Governance Lead
1 mese fa
Milano, Italia Amplifon A tempo pieno**Who we are**Amplifon** is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the...
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Data Product Governance Lead
1 giorno fa
Milano, Italia Amplifon A tempo pieno**Who we are**Amplifon** is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the...
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Operational Governance Lead
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Milano, Italia State Street Corporation A tempo pienoData Governance Country Lead Italy, Officer **Who we are looking for** Data Governance Lead will be responsible for ensuring execution on Data Governance Activities for Italy. He/she will work closely with both local Business Units representatives as well as Enterprise Data Governance referents at GmbH, EMEA and Global level. This role can be performed in...
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Hr Operation Specialist
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Milano, Italia Gi Group S.P.A A tempo pienoVuoi fare la differenza nella vita delle persone con il tuo nuovo lavoro?DIVENTA UN LIFECHANGER! Avrai la possibilità di farlo in una realtà attenta a promuovere e garantire il Lavoro Sostenibile, l'Equità, Diversità e Inclusione delle persone con un'attenzione particolare alla Parità di Genere. Una realtà che fa dei valori di Cura, Passione,...