Operational Excellence Manager
22 ore fa
The successful candidate will report to the Head of Ops & Customer Service governance and be responsible for mapping and monitoring BPOs in the Operations & Customer Care area, ensuring that all outsourced activities align with our company's standards and objectives.
Key Responsibilities- Oversee the continuous monitoring of Business Process Outsourcing (BPO) activities within the Operations & Customer Care area.
- Ensure all outsourced activities are aligned with the company's standards and objectives.
- Develop a control framework to monitor and optimize BPO operations.
- Promote effective communication between internal Contract owner/manager and BPO parties.
- Identify potential synergies across different BPO activities to enhance efficiency and effectiveness.
This is a full-time position based in Milan, Italy, with hybrid work arrangements. The duration of this role is permanent.
Compensation and BenefitsWe offer a competitive salary of €85,000 per year, commensurate with experience, and a range of benefits, including:
- A comprehensive health insurance package.
- A retirement savings plan.
- A generous paid time off policy.
As an Operational Excellence Manager - BPO Governance at Ing Bank N.V., you will have the opportunity to work with a talented team of professionals who share your passion for operational excellence. You will also have access to ongoing training and development opportunities to help you grow in your career.
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