Eo Operational Excellence Manager

4 settimane fa


Milano, Lombardia, Italia Vodafone A tempo pieno
Role Purpose

Inside Vodafone Business Technology Solutions team (VBTS), the candidate will be a key figure to support operating teams' evolution with a data-driven approach.

He/she will lead a specialized team with the common aim to improve systems, processes, and tools to achieve automation/simplification.

Key Accountabilities and Decision Ownership
  • Design and develop a data-based approach and guidelines to keep always under control main assurance indicators
  • Coordinating the proactive analysis and anomaly detection
  • Process Automation definition on assurance workflows
  • Tool and system definition requirements across Enterprise Operation
  • Oversee H&S process and partner audit
  • Analise products in terms of Cyber Security compliancy according to ISO standard-based frameworks
  • Big Deal service model definition
  • Demand, cost control, and savings thanks to optimization
Core Competencies, Knowledge, and Experience
  • Proven Skills and experience (at least 5 years) on automation processes
  • Experience in data analysis scope
  • Data driven mindset and change driven approach
  • Understanding of basic programming
  • Team management experience
  • Experience in process management and Assurance processes
  • Experience on Machine Learning algorithms (VIPATH, BLUEPRISM)
  • Experience on AI and ML and their application
  • Experience on Business Intelligence software (Power BI, Tableau, QLIK, CELONIS)
  • Experience in budget management
Key Performance Indicators
  • Candidate will share main team's KPIs regarding service assurance
  • He/she will be responsible for incoming issues reduction
  • He/she will be responsible for cost saving thanks to automation and new software development

We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

We actively encourage everyone to consider becoming a part of our journey.

At Vodafone, we're working hard to build a better future. A more connected, inclusive, and sustainable world.

We challenge and innovate in order to connect people, businesses, and communities across the world.

Delighting our customers and earning their loyalty drive us, and we experiment, learn fast, and get it done, together.

We are a dynamic global community, and our human spirit, together with technology, empowers us to achieve this.



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