**Project Logistics Customer Excellence Lead**
3 settimane fa
Job Summary
We are seeking a highly skilled **Project Logistics Customer Excellence Lead** to supervise and coordinate an Operational Air Freight Team of 3 people, fully dedicated to the Project Logistics Business Unit of Kuehne+Nagel Italy.
Key Responsibilities
- Manage all requests and needs of our customers to ensure an impeccable and profitable customer experience.
- Lead a team of 3 people, ensuring excellent service and profitability in line with Kuehne+Nagel policies.
- Be responsible for the P&L and commercial strategy of the team, reporting directly to the Customer Excellence Manager based in Genoa.
- Identify tasks for centralization and automation, working with the management to implement these into SSC or system.
- Ensure that all Internal Policies and External rules and laws are met, escalating any potential deviation.
Requirements
- Forwarding Air Freight Operational and Commercial experience.
- Leadership attitude.
- English level - Advanced.
- Good planning and organizational skills.
- Ability to multitask and to be a self-starter.
- Diplomacy, empathy and clear understanding of other's needs and points of view.
About Kuehne + Nagel
We create opportunities for growth and development so that every employee is owner of his working experience, choosing every day the best balance between performance and individual wellbeing.
We connect people and goods through innovative and sustainable logistics solutions.
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