Service Excellence Manager
22 ore fa
This Service Specialist position is an exciting opportunity to join Werfen's team and contribute to ensuring the quality and efficiency of our service offerings.
Key Responsibilities- Evaluate and enhance the performance of analytical systems to guarantee better quality and results.
- Develop and implement training programs for FSEs and Agencies, focusing on service-related skills and periodic updates.
- Maintain and develop relationships with manufacturers and suppliers to ensure high-quality products.
- Stay up-to-date on technical product innovations by participating in manufacturer-provided training.
- Provide proactive support in managing critical customer-instrument issues.
- Determine adequate spare parts inventory levels for new analytical system models in collaboration with the planner.
- Support FSEs and Agencies through company tools and assist field staff as needed.
- Regularly verify and share activity to ensure continuous updating of analytical systems (hardware and software).
- Collaborate with QA for complaint management.
- Maintain a constantly updated repository database containing technical documentation, manuals, and instrument software.
- Develop and promote actions to optimize analytical system performance by periodically evaluating and sharing quality indices.
- Determine service needs for product lines under responsibility.
- Discuss and share complex and urgent Help Line cases.
- FSEs and Service Agencies
- Service Area Manager
- Help Line
- CUSTOMERS
- Sales Representatives
- Business Line Manager
- Area Managers
- Application Specialists
- IT Diagnostic Operations and Solutions
- CUSTOMERS
- WW Service Organization
- Suppliers
- Academic Degree or Bachelor's degree in biomedical or mechanical engineering.
- At least 2 years' experience in the same role within an IVD company operating in an international context.
- Informatic
- Electronic
- BUSINESS ORGANIZATION KNOWLEDGE (roles, processes, etc...)
- SAP
- Office
- Project Management
- Fluent English language skills.
- Planning and organization skills.
- Communication and listening skills.
- Teamwork and cooperation skills.
- Proactivity.
- Problem-solving skills.
- Systemic vision.
- Analytical thinking.
- Flexibility/adaptability.
Up to 30% of work time may be required for travel.
-
Operational Excellence Manager
4 settimane fa
Milano, Lombardia, Italia DNV A tempo pienoWe are seeking a highly motivated and experienced individual to lead our operational excellence and change management activities in Energy Systems Southern Europe, Middle East, Africa and Latin America. This is a newly established role in the region. You will report to both the Finance and Performance Manager and the Global Operational Excellence Lead, while...
-
Operational Excellence Manager
4 settimane fa
Milano, Lombardia, Italia Vodafone A tempo pienoRole PurposeAs an Eo Operational Excellence Manager at Vodafone Business Technology Solutions (VBTS), you will play a pivotal role in driving the evolution of our operating teams with a data-driven approach.Leading a specialized team, your common goal will be to improve systems, processes, and tools to achieve automation and simplification.Key...
-
Client Service Account Manager
1 mese fa
Milano, Lombardia, Italia ING A tempo pienoJob Title: Client Service Account ManagerING is seeking a highly skilled Client Service Account Manager to join our team in Milan. As a key member of our Client Services team, you will be responsible for delivering exceptional customer service to our Wholesale Banking clients, ensuring their needs are met and exceeded.Key Responsibilities:Contribute to the...
-
Logistics Transportation Manager
4 settimane fa
Milano, Lombardia, Italia A Family Company A tempo pienoAbout the RoleThis position has responsibility for leading the regional Primary Freight Team to deliver excellence in customer service at the right cost, right time, and right place. The successful candidate will report to the Logistics Manager AMET and be responsible for managing the relationship with SCJ Control Towers to deliver excellence in customer...
-
EMEA Commercial Excellence Manager
1 mese fa
Milano, Lombardia, Italia Ortho Clinical Diagnostics A tempo pienoThe OpportunityOrtho Clinical Diagnostics, a world-leading in vitro diagnostics company, is seeking a highly skilled Commercial Operations Manager to join its EMEA team. With a strong presence in over 130 countries, we provide fast, accurate, and consistent testing solutions that make a meaningful difference in people's lives.Our company culture prioritizes...
-
Customer Service Operations Manager
22 ore fa
Milano, Lombardia, Italia Fedrigoni Spa A tempo pienoAbout Fedrigoni SpaFedrigoni Spa is a leading company in the industry, committed to innovation and excellence. We are a team of professionals working together to achieve our goals and provide exceptional service to our clients.
-
Operational Excellence Expert
3 settimane fa
Milano, Lombardia, Italia DuPont Sustainable Solutions A tempo pienoUnlock Your PotentialAt DuPont Sustainable Solutions, we're passionate about helping our clients overcome their biggest challenges and achieve operational excellence. As a Senior Manager, you'll play a critical role in driving this mission forward.About the RoleAs a senior manager, you will lead teams of experienced consultants and subject matter experts to...
-
Regional Sales Excellence Lead
1 mese fa
Milano, Lombardia, Italia Byd Europe A tempo pienoAbout the RoleAs the Regional Sales Excellence Lead for Italy, you will play a critical role in ensuring that our Italy customer-facing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences.Our main goal is to empower European sales teams at all levels with a focus on customer service and sales...
-
**Logistics Excellence Manager**
4 settimane fa
Milano, Lombardia, Italia Aims International Italia S.R.L. A tempo pienoAims International Italia S.R.L. is looking for a highly skilled Logistcs Excellence Manager to lead our logistics activities. This role is responsible for coordinating and managing all logistics activities, supervising the factories' productive process and the supply process all over Italy.Key responsibilities include:Budget planning and logistics costs...
-
Operational Excellence Leader
1 settimana fa
Milano, Lombardia, Italia TNP Consultants A tempo pienoCompany OverviewTNP Consultants is a leading consulting firm specializing in operational and digital transformation of companies. We are part of a global network with offices in over 10 countries, including France, Italy, Switzerland, Luxembourg, India, Morocco, and the US.SalaryThe estimated salary for this role is €80,000 - €120,000 per year, depending...
-
Senior Project Manager
2 settimane fa
Milano, Lombardia, Italia Vantage Data Centers A tempo pienoJob Title: Senior Project Manager - Construction ExcellenceJob Summary:Vantage Data Centers is seeking an experienced Senior Project Manager to lead our construction projects and drive excellence in project management, systems use, and coordination efforts. The ideal candidate will have a strong background in construction project management and excellent...
-
Customer Service Manager
1 mese fa
Milano, Lombardia, Italia Werfen A tempo pienoAbout the PositionWe are seeking a Customer Service Manager to join our Supply Chain Department in Milan, Italy.The ideal candidate will have a strong background in customer service and order management, with a minimum of 5-7 years of experience and 3+ years of supervisory/managerial experience.The Customer Service Manager will be responsible for building...
-
Milano, Lombardia, Italia Novartis Farmacéutica A tempo pienoAbout the RoleWe are seeking a highly skilled Innovation and Business Excellence Project Manager to join our team at Novartis Farmacéutica. As a key member of our organization, you will play a critical role in driving innovation and excellence across our business.Key Responsibilities:Define meaningful KPIs to track project implementation and resource...
-
Operational Excellence Specialist
4 settimane fa
Milano, Lombardia, Italia Poltrona Frau A tempo pienoAbout UsAt Poltrona Frau, we are committed to excellence in every aspect of our business. Our journey to transform excellences into an integrated group has been ongoing since 2014, when we acquired the Poltrona Frau Group. Today, we are a federation of 9 Brands, each with its own unique identity, but united by our passion for high-end furniture and our...
-
Client Service Manager EMEA
3 settimane fa
Milano, Lombardia, Italia Prada Group A tempo pienoFounded in 1913 in Italy, the Prada Group is a global luxury leader built on a tradition of excellence and innovation. With a diverse portfolio of brands including PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, we operate in over 45 countries, embracing a workforce of more than 100 nationalities.As a Client Service Manager EMEA, you will be...
-
Commercial Excellence Analyst
4 settimane fa
Milano, Lombardia, Italia Fedrigoni Spa A tempo pienoWe are seeking a highly motivated and analytical Commercial Excellence Analyst to join our dynamic team in Milan.As a Commercial Excellence Analyst, you will be responsible for driving results and leaving your mark at Fedrigoni.Our ambition is to amaze the world by transforming our industry, achieving new levels of innovation, elevating creativity, and...
-
Customer Service Team Lead
4 settimane fa
Milano, Lombardia, Italia Abbott A tempo pienoWe are seeking a highly skilled Customer Service Team Lead for our Structural Heart division. In this role, you will play a crucial part in providing exceptional service to our internal and external customers.Key ResponsibilitiesManage a team of Customer Service professionals, ensuring they have the necessary tools and resources to deliver outstanding...
-
Fleet Service Manager
4 settimane fa
Milano, Lombardia, Italia Amazon Italia Transport Srl - E54 A tempo pienoFleet Service ManagerAmazon Italia Transport Srl - E54 seeks a highly skilled Fleet Service Manager to join our Fleet Strategic In-Life Partnerships and Programmes Team. The ideal candidate will be responsible for creating, piloting, rolling out and expanding fleet programmes. This will involve working closely with external vendors, including OEMs, OEM...
-
**Project Logistics Customer Excellence Lead**
4 settimane fa
Milano, Lombardia, Italia Kuehne + Nagel As A tempo pienoJob SummaryWe are seeking a highly skilled **Project Logistics Customer Excellence Lead** to supervise and coordinate an Operational Air Freight Team of 3 people, fully dedicated to the Project Logistics Business Unit of Kuehne+Nagel Italy.Key ResponsibilitiesManage all requests and needs of our customers to ensure an impeccable and profitable customer...
-
Strategic Innovation and Business Excellence Project Manager
4 settimane fa
Milano, Lombardia, Italia Novartis Farmacéutica A tempo pienoAbout the RoleAs a Strategic Innovation and Business Excellence Project Manager at Novartis, you will play a key role in driving business growth and excellence through innovative projects. Your primary responsibility will be to define meaningful KPIs that align with existing dashboards and strategic objectives. You will also identify major organizational...