Operations Delivery Excellence Manager

1 giorno fa


Milano, Lombardia, Italia Johnson Controls A tempo pieno

About Us

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Amazon, a world-renowned e-commerce company, is committed to delivering exceptional customer experiences through innovative logistics solutions.

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Job Overview

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We are seeking a skilled Quality Process Improvement Manager to join our Amazon PARP ACES team in Madrid, London, or Milan. This role will be responsible for leading the quality of delivery and returns for one of our products (Locker, Residential, Counter).

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Key Responsibilities:

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  • Manage Strategic Partnerships: Build and maintain strong relationships with internal and external partners, including last-mile carriers, technology, supply chain, and customer service.">
  • Delivery Operations Expertise: Develop in-depth knowledge of delivery operations and drive continuous improvement in performance as the business grows rapidly.">
  • Customer Experience: Identify and execute opportunities to enhance customer experience by optimizing driver delivery processes and counter associate operations.">
  • Data-Driven Decision Making: Analyze data to reduce delivery costs and improve efficiency.">
  • Strategic Projects: Participate in new product launches, process improvements, and geographic expansion initiatives.">
  • Reporting and Communication: Present monthly and quarterly KPIs and project updates to senior leadership.">
  • Adaptability and Change Management: Promote an environment receptive to business change and innovation.">
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Requirements:

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We are looking for candidates who possess excellent analytical and creative skills, strong interpersonal abilities, and the capacity to work collaboratively with senior leaders and partner companies.

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Compensation Package:

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The estimated salary for this position is €80,000 - €110,000 per year, depending on qualifications and experience. Benefits include a comprehensive compensation package and opportunities for professional growth and development.

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Location:

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This role is based in Madrid, London, or Milan, providing a unique opportunity to be part of a global organization while enjoying the benefits of working in a dynamic European city.



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