Grocery Operations Manager
1 settimana fa
We are seeking an exceptional Grocery Operations Manager to join our Italy Commercial team, driving Deliveroo's leadership in the Grocery market. As a key player in this newly-created role, you will be at the forefront of ensuring seamless delivery operations across all partner segments.
This is a unique opportunity to make a significant impact on the business, working closely with commercial teams to improve our service and enhance customer satisfaction. You will be responsible for:
- Becoming a subject matter expert on Deliveroo operations, focusing on Grocery players' operations;
- Managing customer, partner, and rider interests in every decision;
- Influencing commercial stakeholders to provide best-in-class operations;
- Proactively identifying areas for improvement and executing timely solutions;
- Strengthening relationships between Commercial, Ops, and Care teams;
To succeed in this role, you will need:
- 5-7 years of project management experience in managing multiple projects and stakeholders;
- Strong analytical and communication skills, with the ability to influence and present information concisely;
- An inquisitive mindset, always looking for ways to improve processes and drive results;
- A track record of delivering high-quality work under pressure;
We offer a competitive compensation package, including a salary range of €80,000 - €110,000 per year, depending on your experience and qualifications. We prioritize diversity, equity, and inclusion, creating a workplace that reflects the world we live in. If you're passionate about making a difference in the grocery delivery industry, please apply.
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