Regional Operations Director
3 giorni fa
Everli is a leading marketplace for online grocery shopping in Europe. We are one of the fastest-growing scale-ups, featured in the Financial Times ranking for four consecutive years. Our mission is to deliver customers peace of mind with a seamless grocery experience they love and trust.
About the Role:
We are seeking a talented Regional Operations Director to drive and coordinate our Local Operations in Milan. As a key member of our operations team, you will lead a team of Area Managers to achieve excellence in service level and customer experience. You will work closely with cross-functional teams, including Business Development, Marketing, Finance, Product, and Live Operations functions.
Key Responsibilities:
- Lead and coordinate the team to achieve targets ensuring frictionless order execution
- Define specific targets for regional squads, setting recurring checkpoints to review area performance
- Provide the right amount of supply to ensure efficiency in all areas, collaborating with Area Managers to find creative solutions for new shopper acquisition
- Develop processes and tools to help Area Managers ensure quality by acting on the Shopper base, stores, and areas
- Analyze Shopper Saturation, Incomings, and Supply Dynamics to provide deep insights
- Manage relationships with current Shopper Lead Generation providers, exploring new solutions for efficient onboarding
- Support the Head of Operations Italy in taking data-driven decisions
What We Offer:
- Estimated annual salary: €80,000 - €110,000 (dependent on experience) based on industry standards and market research
- Welfare Budget for education, transportation, vacations, wellness, culture, and other services
- Home Workstation Budget for ergonomic furniture and equipment
- Discount on grocery purchases through Everli.com
Requirements:
- Proven experience in people management and team leading
- Excellent communication and collaboration skills, working cross-functionally with various departments
- Strong data analysis and problem-solving abilities, with expertise in Excel and SQL
- Fluency in English language
- Basic proficiency in Italian language (desirable)
About Us:
Everli is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We welcome candidates from diverse backgrounds and encourage them to join our rapidly growing international team with offices in Italy and beyond.
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