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Returns Operations Manager

1 mese fa

Milano, Lombardia, Italia Amazon A tempo pieno

About the Role

As a Returns Manager at Amazon, you will be responsible for analysing data and feedback from stakeholders to identify inefficiencies in current operations. Your goal will be to establish frameworks that optimize the balance between quality, speed, cost, and other factors.

Key Responsibilities

  • Analyse data and gather feedback to identify inefficiencies in current operations
  • Establish frameworks to optimise the balance between quality, speed, cost, and other factors
  • Share ideas with colleagues and leadership on how processes can be improved
  • Regularly review process efficiencies and offer data-led solutions for long-term improvements

A Day in the Life

You will focus on business objectives, improving efficiency and increasing reliability, and find creative ways to make these happen. You will be part of a team driving major projects to standardise processes and make improvements to operations. This will involve regular contact with senior management and stakeholders to define project requirements and update them on status, risks, and impacts.

As a Returns Manager, you will be the expert in charge of spotting problems, seeing gaps and inefficiencies, and creating solutions. You will use deep data analysis to find challenges and track the effectiveness of your improvements.

About the Team

The Amazon Extra Large (AMXL) team looks after heavy items like furniture and large home appliances. We manage the entire service, from supply chain fulfilment to delivery and returns. Our team provides extra customer care, delivering large items, unpacking, assembling, and installing them, and taking away old items when needed. We focus on safety, productivity, and innovation, changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations may do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence, and programme management, and everyone plays a crucial role in growing this part of the business.