Guest Relation Agent- Anantara Convento di Amalfi
4 settimane fa
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
Originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated Anantara Convento di Amalfi Grand Hotel is a fine example of a sympathetically refurbished monument. It scores just as highly when it comes to location. It’s perched on top of an 80-meter cliff, with spectacular views of the Amalfi coast. But it’s also only 5 minutes’ walk from Amalfi’s harbor and town center.
Completely renovated in 2023, almost all of our 52 rooms look directly out to sea. The hotel has 2 first-class restaurants: the main restaurant, Dei Cappuccini, serves an Italian and Mediterranean inspired menu made up of gourmet dishes and The La Locanda della Canonica - Pizzeria by Gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, Neapolitan, pizza-master Gino Sorbillo. There is also an infinity outdoor pool, a free panoramic gym and a SPA.
Anantara Convento di Amalfi Grand Hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces.
**Guest Relation Agent
- Anantara Convento di Amalfi Grand Hotel**:
Job description
The Guest Relation Agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless assistance throughout their stay. This role serves as the primary point of contact for guests in a luxury setting, anticipating their needs and resolving any issues to ensure maximum satisfaction.
**The key responsibilities for this position are**:
- Welcome guests upon arrival, ensuring they feel valued and comfortable.
- Manage check-ins and check-outs with courtesy, accuracy, and efficiency.
- Provide detailed information about hotel services, local activities, and attractions.
- Listen to and anticipate guest needs, delivering tailored solutions promptly.
- Coordinate with other departments (Housekeeping, F&B, Spa, etc.) to ensure all guest requests are fulfilled.
- Handle complaints professionally, offering quick and effective resolutions.
- Ensure every guest receives personalized service, recognizing VIPs and repeat visitors.
- Monitor guest feedback and contribute to the continuous improvement of services.
- Support the Front Office team during peak times as needed.
**Qualifications**:
- Previous experience in a similar role, preferably in luxury hospitality.
- Excellent communication skills in English and Italian; additional languages are a plus.
- Strong guest-focused approach, attention to detail, and problem-solving skills.
- Professional appearance and demeanor.
- Ability to work both independently and as part of a team, maintaining a positive attitude at all times.
- Flexibility to work shifts, including weekends and holidays.
- Excellent interpersonal skills, ability to anticipate the guests' needs, and work both in a team and independently.
**Benefits**:
Join the World of Anantara and Discover Our Exclusive Benefits
At Anantara, we don’t just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey:
**Global Travel with Exclusive Discounts**: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (F&B) services.
**Friends & Family Program**: Enable your friends and family to travel worldwide with discounts of up to 25%.
**Exclusive Discounts**: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal.
**Training and Development**: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise.
**International Career Opportunities**: Explore endless career possibilities within the Minor Hotels group.
**Competitive Compensation**: 13th and 14th-month salary and severance payment (TFR) upon the end of your contract.
**Free Parking**: Reserved spaces for motorbikes right in front of the hotel.
**Free Meals**: Access to an employee canteen during working hours.
**Uniforms**: Provision of uniforms for each employee and complimentary laundry services.
**Inclusive Corporate Culture**: A culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel.
**Celebrations and Recognition**: Monthly awards for top talent, special events,
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