End User Services Manager

2 settimane fa

Fabriano, Italia Whirlpool A tempo pieno

**Requisition ID**: 59607

ABOUT WHIRLPOOL CORPORATION

**The team you will be a part of**:
**This role in summary**:
This role will Manage the Europe/KASA End User Services (EUS) team. This team is responsible for supporting employees in the region in working toward productivity in the workplace. The EUS Team focuses on collaboration, transformation, service strategy, and the entire end user experience internally at Whirlpool. As a leader of this team, the Manager - EUS is expected to lead in helping to define the experiences and services that assist our top executives and improve workflows that impact all employees in Whirlpool. Additionally this role will support and partner with the Winning Workplace, GIS and HR Process leaders in the implementation of their strategic vision.

**Your responsibilities will include**:
**Day to Day**

Reporting to the Senior Manager, End User Services and Technology, the Manager - EUS will deliver and be accountable for the following services and experiences:
**End User Services Leadership**
- Manage a strategy around the end user experience and services, thinking about conference room experience, meeting experiences, how to enable our employees with the knowledge and services they need.
- Own the delivery of processes for Service Desk, Deskside support, Device Support and Video Conferencing support and End User Services in general
- Manage the operational execution of partner-delivered services for End User Services

**Executive Support Leadership**
- Support for the technology and tools used by our executives at Whirlpool, including mobile devices, personal devices, software systems, collaboration platforms, video conferencing, etc.
- Support the processes and services around our executive level staff and supporting staff, ensuring appropriate SLA’s are defined and met.
- Support and escalation of executive technology issues, ensuring immediate resolution, root cause analysis and fixes.

**Responsibilities**:

- Drive technical/process/solution efforts, including structuring analyses, generating insights and developing recommended actions for Global Information Technology and business stakeholders.
- Support Executive technology requirements.
- Keep technology current and supported with root cause analysis (look forward and inward).
- Design, analyze and implement efficient technology solutions and services to improve business processes.
- Maintain an enterprise perspective on capabilities and initiatives, identifying dependencies that could impact collaboration and technology.
- Engage with other end user service groups to share best practices, lessons learned and experiences.
- Engage with Pomeroy and Lexmark Vendor related to end user experience.

**Minimum requirements**:

- Strong people leadership, influence and networking skills
- Experience with Google Workspace for Enterprise, Google Meet, Windows, Chrome and Mac OS
- Customer service experience, either in technology or otherwise.
- Analytical thinking and being able to learn how to absorb and analyze large amounts of information.
- Ability to prioritize work in a fast-paced, demanding environment.
- Initiative, motivation and capability to manage diverse workload effectively and accustomed to seeking solutions.

**Preferred skills and experiences**:

- Excellent interpersonal skills.
- Experience in a service delivery role either within a supplier or client environment.
- Demonstrated technical leadership acumen.
- Demonstrated people leadership skills
- Ability to understand and dissect business needs and translate technological capabilities into actionable business solutions.

**What we offer**:
At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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