Contract Logistics Customer Care Manager

7 mesi fa


Mantova, Italia Kuehne+Nagel A tempo pieno

Are you a Contract Logistics Customer Service Manager? Do you want to work in the largest global logistics organization of the world?
- ** Your Role **:Contract Logistics Customer Service Manager works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square metres, will represent an unparalleled example of excellence and innovation in automated technology operations. The Contract Logistics Customer Service Manager will be responsible for the Customer Service team and, in line with Site Manager guidelines, will manage data analysis activities, transport planning management and the relationships with the costumer in order to be always updated regarding customer needs, capable to provide information regarding the status of the warehouse workflow to the customer and align internal stakeholders about customer requests.
- ** Your Responsibilities**:

- Define a clear strategy to ensure accurate, consistent, and timely info-communication between departments and customers
- Supervise and coordinates activities related to customer support, especially in case of claims, regarding shipments, discrepancies, billing, stock accuracy, special campaigns, and other relative tasks
- Define and cascade clear strategies regarding development and implementation of data analysis reports to ensure accurate data production useful to reduce or prevent problems and/or discrepancies
- Analyse complaints related to service rendered, sending complaints for non-performance to the services responsible for investigations and promptly updating customers to keep them aligned about all the processes
- Identify and elaborate the execution strategy related to claims and product quality issues
- Development of the inventory control strategy and monitor the right implentation and execution
- Guide and enhance proper hardware maintenance solutions related to the warehouse carried out by local IT team
- Management of carriers relations and ensure the respect of transport management requirements
- As a manager, embody the company's values and integrate them into your management style to inspire your team to align their behaviours with the company's goals and work towards achieving them
- Support team members in achieving their career goals, promote work-life balance to reduce work-related stress and commit every day to talent retention and employee engagement
- Demonstrate high level of respect for diversity and take all necessary actions to embrace different perspectives, background, and experiences ensuring equitable treatment

**Your Skills and Experiences**:

- 5 - 8 years managing large scale (>300FTE) highly automated fulfilment operations with strong preference given to eCommerce / Fashion / Retail experience, preferably in multinational companies with matrix organizational structure
- Solid people management experience regarding operation business areas contemplating professionals with different backgrounds, preferably with work environments where automation, operation, customer service and people engagement have been fully integrated
- Previous experience in quantitative oriented and metric-based work environments which made you able to stand your decisions on data
- Deep expertise with client management and communication with external stakeholders which made you able to moderate, adapt and link customer needs to warehouse opportunities and capacity

**Good Reasons to Join**:
**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Daniele Rizzo

+4915123137743
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer



  • Mantova, Italia Kuehne+Nagel A tempo pieno

    Are you a Contract Logistics Customer Service Manager? Do you want to work in the largest global logistics organization of the world? - ** Your Role **:Contract Logistics Customer Service Manager works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    Are you a Contract Logistics Customer Service Manager? Do you want to work in the largest global logistics organization of the world? - ** Your Role **:Contract Logistics Customer Service Manager works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    Are you a Contract Logistics Transport Planning Manager? Do you want to work in the largest logistics company of the world? **Your Role **:Contract Logistics Transport Planning Manager works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    ** Your Role **:As a Customer Service Specialist, by following the guidance of the Customer Service Manager, will keep the relationship with the customer by providing and requesting information regarding the warehouse and the customer’s needs. With this aim, She/He will interact with the Transport planners and Data Analyst to provide additional information...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    Are you a Contract Logistics Transport Planning Manager? Do you want to work in the largest logistics company of the world? **Your Role **:Contract Logistics Transport Planning Manager works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    Are you a Contract Logistics Flow Planner? Do you want to work in the largest logistics company of the world? ** Your Role**: Contract Logistics Flow Planner works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square meters, will represent...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    Are you a Contract Logistics Flow Planner? Do you want to work in the largest logistics company of the world? ** Your Role**: Contract Logistics Flow Planner works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square meters, will represent...


  • Mantova, Italia Kuehne + Nagel A tempo pieno

    Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Contract Logistics Team Leader to join us in our Mantua warehouse. We are creating a 130,000 sqm state-of-the-art, fully automated warehouse that will handle logistics services for our...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    ** Your Role**: As a Team Leader, you will be part of the Operations team, being responsible for managing small teams during shifts, and to motivate them to achieve the best quality of work in a highly automatized environment. ** Your Responsibilities**: - Support processes by collaborating in the fulfillment of customer orders with direct support to...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    ** Your Role**: As a Team Leader, you will be part of the Operations team, being responsible for managing small teams during shifts, and to motivate them to achieve the best quality of work in a highly automatized environment. ** Your Responsibilities**: - Support processes by collaborating in the fulfillment of customer orders with direct support to...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    Are you a Healthy & Safety specialist? Do you want to work in the largest logistics organization in the world? - ** Your Role **:The Contract Logistics Safety & Health Specialist works within the Contract Logistics Function. Contract Logistics provides innovative end-to-end warehousing and distribution solutions carried out to scale in a structured and...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    ** Your Role**: The Contract Logistics Planning & Reporting Specialist works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square meters, will represent an unparalleled example of excellence and innovation in automated technology operations....


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    ** Your Role**: Contract Logistics Quality & Regulatory Specialist works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square metres, will represent an unparalleled example of excellence and innovation in automated technology operations....


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Contract Logistics Business Controller. ** Your Role**: Will you be our Business Controller who is able to act as a strong Finance Business Partner, both at the strategic-tactical level...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    ** Your Role**: As a Automation Controls Specialist, you will be part of the Systems team, being responsible for managing the troubleshooting for our automatic systems while interacting with a team of experts. ** Your Responsibilities**: - Work closely with local Operations, Planning, Technical Engineers and IT team to ensure MHE systems optimisation and...

  • Customer Care

    3 settimane fa


    Mantova, Italia Sapiens SpA A tempo pieno

    Ricerchiamo, per importante azienda cliente della provincia, **un/a impiegato /a tecnico Customer Care.** La figura, riportando al responsabile di funzione, seguirà in prima persone le richieste di assistenza técnica provenienti dalla clientela italiana ed estera. Nello specifico **si occuperà di**: - Supporto quotidiano ai clienti, fornendo...

  • Customer Care

    7 mesi fa


    Mantova, Italia Orienta A tempo pieno

    Orienta spa-società benefit filiale di Mantova ricerca per cliente del settore servizi finanziari sito a Mantova una figura di customer care. La risorsa verrà inserita in ufficio e si occuperà di: - rispondere alle chiamate degli utenti - ascoltare problematiche e richieste fatte da parte del cliente e trovare una soluzione - mettersi in contatto con...


  • Mantova, Italia Kuehne+Nagel A tempo pieno

    ** Your Role**: As a Transport Planner, you will be responsible for innovative end-to-end warehousing and distribution solutions carried out to scale in a structured and standardized manner to optimize supply chain operations for our customers. ** Your Responsibilities**: - In line with customer service guidelines and direction, plan daily deliveries of...


  • Mantova, Italia Accademia Formalia A tempo pieno

    II Responsabile customer care opera all'interno sia del processo pre-vendita sia del processo di post-vendita, servizio che provvede a fornire informazioni e chiarimenti alla clientela, assicurando risposte a richieste di informazioni sui servizi offerti, oltre che ad eventuali contestazioni e reclami. Affianca il responsabile della qualità per prendere...


  • Mantova, Italia Kühne + Nagel A tempo pieno

    Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Contract Logistics Team Leader to join us in our Mantua warehouse. We are creating a 130,000 sqm state-of-the-art, fully automated warehouse that will handle logistics services for our...