Customer Support Specialist

2 mesi fa

Milano, Italia Satispay A tempo pieno

**Our Company**

Satispay is an Italian Scale-up operating in the mobile payment industry. Having created a payment system independent from debit and credit cards, Satispay allows users to pay stores or friends from their smartphone. Our offices are in Milan, Luxembourg City and Berlin.

More than just an App, Satispay is a Company, a group of creative, curious, enthusiastic people determined to make an impact in everyday life
- Simplify payments to improve everyone’s life_ is the vision driving our strategy.

If you want to know more about us, give a look here:
And if you still don’t have a Satispay account, download the app and sign up with the promo code TALENT

**What you will be doing**

We are looking for a Customer Support Specialist who wants to level-up their career in the payment industry. If you are highly motivated and have experience in customer service, we are hiring for a Customer Support Specialist to join our team in Milan.

Essential Job Functions:

- Manage large amounts of incoming tickets identifying the appropriate response and strategy to solve customer issues as quickly as possible
- Manage outbound calls;
- Ensure customer satisfaction and maintain professional customer support to guarantee an excellent Customers experience
- Collaborate with other operations teams to ensure fast resolution to user requests;
- Keep yourself constantly updated on the policies and procedures in force to guarantee an excellent level of service;
- Do escalation, when necessary, to their managers for any technical issues that could impact the customer’s experience.

**What we need**

We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay’s project.

If you're looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you Joining Satispay means being a leader of change and innovation. Help us revolutionize everyday transactions by making payments as easy, cheap and secure as possible.
- Excellent organisational skills, precision and proactivity
- Autonomy and excellent interpersonal and communication skills
- Propensity for problem-solving
- Ability to work in a dynamic and rapidly evolving environment
- Excellent ability to work in a team
- Customer centricity approach

Knowledge of French a/o German is considered a strong nice to have.

**Logistic & Salary**

The role is based in Milano.

We offer competitive salary, commensurate with experience.

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