Technology Specialist

4 mesi fa

Milano, Italia Microsoft A tempo pieno

The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

In this role you will be the Technology Specialist (pre-sales consultant) for Customer Experience and a member of the sales team that consists of Solution Specialist, Customer Success Unit, partners, and engineering. In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the CxO/Business Decision Maker/Technical Decision Maker. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support. Your demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer’s solution design endorsement. Once the solution design is secured, you will support the Solution Specialist in finalizing the customer proposal and assisting with licensing. You will develop relationships with the decision makers with our customers and position yourself as a trusted advisor in your domain. As a recognized product expert, you are responsible for sharing your technical, industry knowledge and best practices with your peers. This role is flexible in that you can work [up to 50%] from home.

**Responsibilities**:
As Technology Specialist for Customer Experience within the Business Applications area, you will be responsible for:

- Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
- Engage with the account team to land solution envisioning sessions and business value assessments.
- Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
- Address solution architecture considerations and competitive objection handling.
- Assist in formalizing the customer proposal.
- Collaborate with Partners and Customer Success to align on agreed upon deployment plan and KPI
- Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.

**Qualifications**:
**Required/Minimum Qualifications**
- Extensive experience in technical pre-sales or technical consulting
- OR Bachelor's Degree in Computer Science, Information Technology, Business Economics or related field AND solid technical pre-sales or technical consulting experience
- Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities.
- Successful track record of competitive displacement.
- Ability to drive and influence stakeholders across organizational boundaries through organizational, presentation, envisioning, writing, and verbal communication skills.
- Proven track record in prioritization and orchestration of resources for complex customer digital transformation engagements.
- Customer facing business processes in one or more industries such as Financial Services, Manufacturing, Automotive, Oil & Gas, Utilities, Retail & Consumer Goods, Healthcare, Public Sector and Media & Communications.
- Business value selling methodologies and practices that successfully convey the value and business outcomes
- High level of self-awareness, reflection, and empathy.
- Excellent presentation and communications skills across various customer stakeholders, e.g., CIO, CFO, CMO, VP of Sales, etc.
- Adept at challenging perspectives and differentiating from the competition by reframing value and exemplifying customer obsession.

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