Manager Infrastructure and Application Operations

5 giorni fa

Bitritto, Italia Wolters Kluwer A tempo pieno

The Manager, IT Operations role focus on:
Essential Duties and Responsibilities:

- Manage a team of software engineers and operations engineers, developing their skills and capabilities to meet the needs of the organization, as well as build on existing recruiting capabilities to address new needs and skills gaps.
- Lead in incident resolution for IPM supported Applications/Products & Platforms.
- Develops continuous improvement measurements for the Infrastructure Portfolio Management processes, including CSFs, KPIs and associated metrics.
- Liaises with other process owners to establish integration and collaboration (such as incident, problem, change, request, problem, configuration and release management, etc
- Provide leadership, vision and direction to the IT Operations, GBS Infrastructure Portfolio Management and GBS organizations to ensure they will contribute to the company achieving its goals.
- Work with IPM leadership, BRM's and Product owners to develop a clear Service management model in the context of the business & IT strategy and initiatives of the respective division.
- Provides Service management advisory as part of IT Operations in Infrastructure Portfolio Management Systems on an as needed basis.
- Support GBS in creating and implementing a strategy for the Global IT Services. Support the senior leadership for the Infrastructure Portfolio Management mission and strategies for the Global IT organization.
- Provides the description, mission statement, process objectives and metrics to measure success.
- Communicates objectives and concepts internally and externally.
- Ensures that the various Infrastructure Portfolio Management roles across IT technical domains and teams have adequate resources to execute in a way that conforms with best practices and meets the needs of the organization.
- Champions awareness and acceptance of the Infrastructure Portfolio Management processes among IT senior management.
- Obtains business and IT senior management support for the Infrastructure Portfolio Management processes and its associated procedures.

Job Qualifications:

- Bachelor’s Degree in Computer Science/MIS or work equivalent experience required
- Preferred certifications: ITIL, AWS and/or Azure certifications

Minimum Qualifications:

- Experience: Minimum 10 years broad Information Technology experience & 3 years of management or leadership experience.
- Experience with Application and Infrastructure Operations.
- Experience with Agile Methodology.
- Strong organizational skills: ability to manage multiple projects with competing demands for resources.
- Proven experience in modernizing production environments to deliver higher resilience, availability, and disaster recovery capabilities.
- Ability to lead and motivate.
- Strong analytical and business management skills
- Proficiency in working in a fast-paced, complex, dynamic and multicultural business environment.
- In-depth knowledge of system management processes, leadership and interpersonal skills and experience.
- Excellent verbal and written communication skills and experience.
- Demonstrated analytical and problem-solving skills.
- Strong understanding of ITIL and ITSM Processes.
- Strong understanding of traditional and Cloud operational processes.
- Demonstrated experience in working with various geographically diverse associates and vendor partners.

Travel requirements: Occasional domestic or international travel up to 10%.

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