After Sales Operations Specialist

6 mesi fa

Cesena, Italia Technogym A tempo pieno

After Sales Operations Specialist

**Location**:Cesena, FC, IT**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company
Technogym inspires
**55 million daily users** to train using our
**innovative & engaging solutions for fitness, sport and health**. By promoting the
**wellness lifestyle** of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,400 employees at 14 branches, expanding to more than 100 countries and has been selected as Official Supplier to 8 editions of the Olympic Games - from Sydney 2000 to Tokyo 2020.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the
**right spirit to join Technogym** You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world
About the Role
We are currently looking for an
**After Sales Operations Specialist** to join out After Sales team at Technogym HQ in Cesena, Italy. If you are an After Sales professional and you are obsessed with care users' satisfaction, this is the position for you One of Technogym goals is "Satisfying 100% of our customers and end-users", therefore our Services team is always trying to improve service quality to ensure the best fitness experience anywhere.
Responsibilities
- Responsible for Data analysis & Data-to-information: highlight trends, opportunities, and issues through a structured analysis of data available in the systems
- Accountable for Technical After Sales KPIs: monitor KPIs currently used in Technical After Sales area and contribute to the define and implement new ones
- Accountable for After Sales reporting systems: transfer to After Sales organization in our Branches the monitoring and reporting tools which are necessary for a correct and complete overview of the After Sales business.
- Collect and formalize business specifications for the development and improvement of current reporting tools
- Contributor to implementation of After Sales calculation models: in cooperation with Field Service Managers, he/she will contribute to the definition, implementation, and maintenance of “ad hoc” calculation models for the Technical After Sales area (e.g. cost-to-price modeling, right-sizing of field infrastructure)
- Accountable for After Sales processes: ensure a correct adherence of the Branches to key After Sales processes, in order to guarantee that systems data are a true representation of the Level of Service delivered to customers
- Responsible for managing After Sales Monthly Business Reviews: ensure the correct execution of monthly Business Reviews with the subsidiaries ensuring availability and accuracy of systems data
- Responsible for Project management of country-specific plans: in cooperation with Field Service Managers, he/she will formalize to our Branches specific tasks defined during Business Reviews and monitor their progress with dedicated follow-up
About You
- Master's degree (Engineering preferred)
- Preferably background in Consulting, Automation, Medical equipment, White Goods industries, Automotive
- Knowledge of Processes & Policies linked to After-Sales is a plus
- Knowledge of ERP/CRM systems, SAP / BAAN / Salesforce is a plus
- Enthusiasm, sense of initiative, and energy/proactivity
- English fluency (level C1 CEFR)
- Problem-solving attitude and analytical approach
- Time management and planning capabilities
- Experience of working within a multi-cultural team in a challenging environment
- Focus on results and accountability, striving for excellence
- Execution: make things happen
Technogym is an Equal Opportunities Employer
-
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

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