Commercial Quality Manager

5 mesi fa

Milano, Italia Cooper Consumer Health A tempo pieno

Requisition ID
- 108
- Job Family 1- Quality
- Country 1- Italy
- Location 1- Hybrid
- About us
- **Cooper Consumer Health** is a leading European consumer healthcare player that develops, produces, and distributes a diverse range of OTC (over-the-counter) products with strong brands such as Valdispert, Oenobiol, Excilor, Vitascorbol, Lashilé and many more.

With a presence in seven countries, we supply more than 80,000 independent pharmacists, e-commerce players, wholesalers, drugstores, and hospitals, generating around €600m in revenue.

Headquartered in Paris and with almost 1,000 employees, we take an entrepreneurial approach with strong local accountability. Our ‘global-local’ culture and bias towards action allow us to operate with agility and speed.

At **Cooper Consumer Health**, we are driven by our mission to help people improve their own health and wellbeing using effective selfcare solutions. We rely on our talented employees to achieve this, empowering them to take ownership of their work, think outside the box and challenge the status quo to drive innovation. We value a culture of respect, transparency, and inclusivity, where everyone is treated with dignity and fairness.
- Job description 1
- In this role you will lead the Quality Management system implementation within the Business unit and supply chain. You are the single point of contact for quality in the business unit Italy, ensuring business unit compliance to procedures and systems, GDP, applicable regulations and guidelines for OTC, food supplements, medical devices and cosmetics.

**Main responsibilities**:
Responsible for overall Quality management system implementation within business unit
- Responsible for self-inspection program and audit readiness for Internal /external audits
- Insurance that training system are properly managed and applied in business unit
- Ensure business unit team members are following processes for projects, change management, Artwork approval and all quality processes.
- Communicate quality requirement with distributors.
- Draft, review and approve quality distribution agreements.
- Ensure Quality Technical Agreements are updated and approved.
- Lead all local investigations regarding defected products at Distributors and in market and resolution of quality issues that may affect consumer safety, regulatory compliance, customer satisfaction and operational performance.
- Oversee and review any rework activities done at distributors level
- Quarantine of stock where there is doubt on assurance of quality, safety and efficacy of finished products to be sold.
- Review/ approve and report on monthly basis the change control, non-conformity process, complaints and CAPA follow up in the Business unit
- Performing Quality management review to communicate with BU leadership team quality KPIs, main quality issue and improvement project/opportunities.
- Work closely with Marketing, Regulatory, Procurement, Supply and other QA personnel in Cooper
- Supply sites/ contract manufacturers to resolve quality issues that may affect consumer safety, regulatory compliance, customer satisfaction and operational performance.
- Conduct Quality Review, document the process and report to Global quality team
- Responsible for taking the quality decisions regarding product Hold/release to market in alignment with Business unit leadership team
- Approve annual quality product reviews for licensed product
- Manage recalls and mock recalls
- Complete the required reports related to the commercial quality. Monitor the KPI’s to analyse performance.
- Performance of health checks of internal systems and reporting of KPI, project status and other reporting where necessary

**Your superpowers**:

- Strong communication skills in Italian and English, verbal and written

Personality Profile:

- Analytical thinker
- Strong communication and interpersonal skills
- Can transfer information and can give guidance and coaching
- Detail orientated

**Your skills**:

- Bachelor+ in a life-science related field, preferably in Food technology or pharmacy
- 5+ years’ experience a comparable position in QA in the field of pharmaceuticals and/or food sciences
- Experience with quality systems and relevant quality related standard and regulations
- Strong experience with GDP
- Experience with internal and external audits

**Your location**:

- You will be located in Milan. Hybrid working - 3 days a week in the office, 2 days from home office.

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