Technicien Support Vip

5 giorni fa


Provincia di Macerata Marche, Italia DATACORP A tempo pieno

**Description du Poste**:
Le poste consiste à porter assistance aux différents hauts fonctionnaires à la fois pour le support, la gestion des incidents et demandes. Ceci afin que l?outil numérique ne soit pas un problème.
**Activités principales**:
Assister la ressource VIP en place dans les missions ci-dessous, les VIP étant de hauts fonctionnaires (Ministres, Conseillers, Directeurs Généraux, Ambassadeurs ?)
Fournir un service de support spécifique et optimal auprès de la population VIP
Accompagner la population VIP à la prise en main des outils informatiques existants et futurs
Définir les besoins du VIP lors de sa prise de fonction, mutation ou départ et suivre les demandes inhérentes
Assurer une assistance lors des réunions critiques
Assurer le MCO/MCS du poste de travail du VIP
Prendre en compte et suivre l?avancée des demandes VIP lors d?escalade
**Fournir les livrables suivants**:

- Rédiger les procédures propres au VIP ;
- Consolider les process entre l?équipe VIP, le Centre de Services et les équipes de la DSI
Des interventions en horaires étendues peuvent avoir lieu
**Diplômes requis / Formation**: Niveau Bac à Bac+5
**Durée d?expérience requise**: 2 ans minimum
**Compétences techniques**:
Windows 10 Pro et Enterprise
IOS & Android (Smartphones et Tablettes)
Office 2016 et Office 365 (Azure AD)
Teams, Skype, Zoom, Webex et plus
MECM (Bonne connaissance)
OKTA
ZScaler
**Active Directory**: gestion utilisateur, groupe, GPO
Posséder une très bonne connaissance de l?écosystème du poste de travail



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