Technical Support Specialist

4 settimane fa

Pessano con Bornago, Italia Adare Pharma Solutions A tempo pieno

Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare We work closely with our pharmaceutical industry partners during all phases of drug development and commercial manufacturing with a mission of improving the lives of patients and medicines essential to people all over the world. Every role within Adare offers you a unique, customized experience with a chance to make a real impact that is critical to our success. With the help of people like you dedicated to our mission, Adare is transforming lives by transforming drug delivery

Join our mission at Adare

What can Adare offer you?
- Health Insurance
- Pension Plan
- Benefits
- Performance-based bonus

We are seeking to hire a **Technical Support Specialist **to join our **IT **team

**If any of the below describes you, we would love to meet you**

**JOB SUMMARY**

The Technical Support Specialist will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required. They will manage all end-user support requests from the opening to the close.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Log and manage all requests and incidents sent in the ticketing system.
- Provide follow-up to users about the status of their requests or incidents.
- Manage the target SLA for all requests and incidents.
- Set up hardware and software programs.
- Manage the computer and desktop software performance.
- Perform the maintenance of equipment under their responsibility.
- Set up the equipment for new hires and provide training on the IT services and tools.
- Level 1 support on printer/fax and copiers, audio/video equipment, phone system, and local software.
- Responsible for the tape backup management
- Support the infrastructure team with project and technology evaluation.
- Perform IT communication to the local users.
- Document the support process and installation procedures.
- Maintain a complete inventory of the equipment on site.
- Create AD accounts, AD access rights, AD account deactivation, printers' installation and management.
- Monitor the network and escalate any issues to the infrastructure team.
- Manage all mobility devices and data plans.
- Participate in the development and implementation of methods, procedures, and regulations necessary for the smooth operation of the department.
- Act as the company’s representative by showing respect for the established values of the Company.
- Respects policies, procedures, and regulations in force in the company.

**Requirements**:

- Minimum of a College Degree in computer science or a related field and 5 years of experience supporting computers and other related equipment and software.
- Troubleshooting skills in current client operating systems and computing hardware
- Experience with ticketing system
- End user support and SLA management experience
- Knowledge of computer setup, install, and imaging.
- Knowledge of common software programs (such as MS Office or web browsers)
- Understanding and ability to troubleshoot client TCP/IP network communications
- Experience supporting and using mobility devices (Iphone, Blackberry and Ipad)
- Knowledge of setting up or troubleshooting audio visual equipments (projector, video conference systems)
- Knowledge of setting up or troubleshooting phone system, printers/fax/copier
- Excellent written and oral communication skills, English, with the Company’s various internal and external stakeholders.
- Excellent written skills applied to operational and technical documents.
- General knowledge of various software used by the Company.
- Initiative, analytical ability and problem-solving skills.
- Ability to work in a heavily regulated environment.
- Quality planning and organization of work.
- Excellent priority management skills.
- Respect of confidentiality of all facets of the work.
- Ability to work under pressure and multi-tasking.
- Quality of judgment and evaluation of situations.
- Facility to adapt to a dynamic and rapidly changing environment.

**Benefits**

What can Adare offer you?
- Health Insurance
- Pension Plan
- Benefits
- Performance-based bonus

  • Technical Support Specialist

    4 giorni fa

    Pessano con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare We work closely with our pharmaceutical industry partners during all phases of drug development and commercial manufacturing with a mission of improving the lives of patients and medicines essential to people all over the world. Every...

  • Customer Support Specialist

    3 settimane fa

    Pessano con Bornago, Italia Danfoss A tempo pieno

    Requisition ID: 31647- Job Location(s): Pessano Con Bornago, ITCome Danfoss Power Solution, per la nostra sede di Pessano con Bornago (MI), siamo alla ricerca di un **Customer Support Specialist** (formalmente Customer Order Management Representative). **Responsibilities**: - Inserimento degli ordini dei clienti manuale o EDI; - Gestione delle...

  • Customer Support Specialist

    4 giorni fa

    Pessano con Bornago, Italia Danfoss A tempo pieno

    Requisition ID: Job Location(s): Pessano Con Bornago, ITCome Danfoss Power Solution, per la nostra sede di Pessano con Bornago (MI), siamo alla ricerca di un Customer Support Specialist (formalmente Customer Order Management Representative).Responsibilities: Inserimento degli ordini dei clienti manuale o EDI; Gestione delle problematiche, delle richieste e...

  • Senior Specialist, Industrialization

    4 settimane fa

    Pessano Con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Are you ready to join a growing, global drug development and manufacturing organization that puts people first?  Come to Adare!  We work closely with our pharmaceutical industry partners during all phases of drug development with a mission of improving the lives of patients and medicines essential to people all over the world.  Each role and every...

  • Senior Specialist, Industrialization

    4 giorni fa

    Pessano con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare We work closely with our pharmaceutical industry partners during all phases of drug development with a mission of improving the lives of patients and medicines essential to people all over the world. Each role and every department...

  • Senior Specialist, Industrialization

    3 settimane fa

    Pessano Con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Are you ready to join a growing, global drug development and manufacturing organization that puts people first?  Come to Adare!  We work closely with our pharmaceutical industry partners during all phases of drug development with a mission of improving the lives of patients and medicines essential to people all over the world.  Each role and every...

  • Technical Leader

    4 giorni fa

    Pessano con Bornago, Italia Danfoss A tempo pieno

    Requisition ID: Job Location(s): Pessano Con Bornago, ITAre you looking for a new career challenge? Join in DanfossWe are looking for a new Technical Leader - Hydraulic that will be responsible for delivering designs by effective management of the mechanical and hydraulic design team.You will provide technical guidance, governance and impart knowledge to...

  • Director, Global Pharmaceutical Technical Expert

    4 settimane fa

    Pessano Con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare! We work closely with our pharmaceutical industry partners during all phases of drug development with a mission of improving the lives of patients and medicines essential to people all over the world. Each role and every department...

  • Director, Global Pharmaceutical Technical Expert

    4 giorni fa

    Pessano con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare We work closely with our pharmaceutical industry partners during all phases of drug development with a mission of improving the lives of patients and medicines essential to people all over the world. Each role and every department...

  • Director, Global Pharmaceutical Technical Expert

    4 giorni fa

    Pessano con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare We work closely with our pharmaceutical industry partners during all phases of drug development with a mission of improving the lives of patients and medicines essential to people all over the world. Each role and every department...

  • Director, Global Pharmaceutical Technical Expert

    3 settimane fa

    Pessano Con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare! We work closely with our pharmaceutical industry partners during all phases of drug development with a mission of improving the lives of patients and medicines essential to people all over the world. Each role and every department...

  • Technical Manager

    3 settimane fa

    Pessano con Bornago, Italia Danfoss A tempo pieno

    Requisition ID: 31483- Job Location(s): Pessano Con Bornago, ITAre you looking for a new career challenge? Join in Danfoss! We are looking for a new **Technical Manager - Hydraulics** **that will be responsible for delivering designs by effective management of the mechanical and hydraulic design team. You will provide technical guidance, governance and...

  • Technical Manager

    2 settimane fa

    Pessano con Bornago, Italia Danfoss A tempo pieno

    Requisition ID: 31483- Job Location(s): Pessano Con Bornago, ITAre you looking for a new career challenge? Join in Danfoss! We are looking for a new **Technical Manager - Hydraulics** **that will be responsible for delivering designs by effective management of the mechanical and hydraulic design team. You will provide technical guidance, governance and...

  • Quality Specialist

    2 settimane fa

    Pessano con Bornago, Italia Thales A tempo pieno

    Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the...

  • HR Administration Payroll Specialist

    2 settimane fa

    Pessano con Bornago, Italia Balance system A tempo pieno

    In Balance Systems creiamo prodotti all’avanguardia per due aree di business: - Macchine equilibratrici per la produzione di parti rotanti - Sistemi di controllo di processo per macchine utensili Sviluppare la tecnologia di domani, superando sempre le aspettative è ciò che ci ha resi attenti e capaci nell’offrire soluzioni esclusive. Creare con...

  • Junior Gmp Compliance Specialist, Categorie

    1 settimana fa

    Pessano con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Sei pronto ad entrare a far parte di un’organizzazione in crescita, globale, specializzata nella produzione e sviluppo farmaceutico, che mette le persone al primo posto? Unisciti ad Adare! Noi lavoriamo a stretto contatto con i nostri partner nell’industria farmaceutica durante tutte le fasi di sviluppo e produzione dei farmaci destinati alla...

  • Junior GMP Compliance Specialist

    1 settimana fa

    Pessano Con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Sei pronto ad entrare a far parte di un’organizzazione in crescita, globale, specializzata nella produzione e sviluppo farmaceutico, che mette le persone al primo posto? Unisciti ad Adare!  Noi lavoriamo a stretto contatto con i nostri partner nell’industria farmaceutica durante tutte le fasi di sviluppo e produzione dei farmaci destinati alla...

  • Junior Gmp Compliance Specialist, Categorie

    4 giorni fa

    Pessano con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Sei pronto ad entrare a far parte di un'organizzazione in crescita, globale, specializzata nella produzione e sviluppo farmaceutico, che mette le persone al primo posto? Unisciti ad Adare Noi lavoriamo a stretto contatto con i nostri partner nell'industria farmaceutica durante tutte le fasi di sviluppo e produzione dei farmaci destinati alla...

  • Junior GMP Compliance Specialist, Categorie Protette

    2 mesi fa

    Pessano Con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Sei pronto ad entrare a far parte di un’organizzazione in crescita, globale, specializzata nella produzione e sviluppo farmaceutico, che mette le persone al primo posto? Unisciti ad Adare!  Noi lavoriamo a stretto contatto con i nostri partner nell’industria farmaceutica durante tutte le fasi di sviluppo e produzione dei farmaci destinati alla...

  • Junior GMP Compliance Specialist, Categorie Protette

    3 settimane fa

    Pessano Con Bornago, Italia Adare Pharma Solutions A tempo pieno

    Sei pronto ad entrare a far parte di un’organizzazione in crescita, globale, specializzata nella produzione e sviluppo farmaceutico, che mette le persone al primo posto? Unisciti ad Adare!  Noi lavoriamo a stretto contatto con i nostri partner nell’industria farmaceutica durante tutte le fasi di sviluppo e produzione dei farmaci destinati alla...