Customer Success Expert
5 mesi fa
Azienda operante nel settore Spirits|Customer Success Expert - Milano
**Il nostro cliente**:
Multinazionale operante nel settore Beverage
Milano
**Ruolo**:
- gestione anagráfica clienti
- supporto alla forza vendita composta da circa 50 Account
- gestione resi e reclami
- gestione note di credito
- interfaccia e supporto diretto al cliente
- interfaccia con la logística e il magazzino per fornire informazioni puntuali al cliente in merito all'arrivo della merce
- analisi dell'attività svolta e del rispetto dei KPI
- condivisione dei KPI con il cliente (soddisfazione del cliente, puntualità, accuratezza delle previsioni, disponibilità dei prodotti)
- implementazione di migliorie legate al processo dell'ordine
- meeting mensili con i clienti per condividere il lavoro svolto
Fondamentale la conoscenza di SAP e di Excel.
Necessario avere dimestichezza con i numeri e analisi dati.
Importante la conoscenza della lingua inglese (un colloquio verrà fatto in lingua).
Completano il profilo buone doti relazionali, proattività e professionalità.
**Cosa comprende l'offerta**:
Inserimento a tempo indeterminato
RAL 40.000 - 45.000 €
ticket
smart working da lunedì a venerdì 9-18 con flessibilità
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