Product Expert, Customer Success

6 giorni fa

Milano, Italia Contentsquare A tempo pieno

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

Since the beginning, we’ve developed a reputation for helping leading companies better understand and build trust with their customers. In that time, we’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In May of 2021, we raised **$500M i**n Series E funding, but we’re not stopping there.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world **#WeAreCSquad**

*
In a few words*
Within the Customer Success department, the Solution Expert is an expert of our product who works closely with the Customer Success Manager to ensure client's success.
You are responsible for the onboarding of new clients as well as for the value generated by the client thanks to the tool.
Your main objective is to make our product's users autonomous, in order to ensure the contract renewal.

Check out our video to understand the role of a Solution Expert at Contentsquare

**About the job**
The Solution Expert will guide and train new clients to achieve in the optimal use and adoption of the Contentsquare platform, in order to improve their digital KPIs and achieve their business objectives.
You will also be accountable for developing a deeper understanding of Contentsquare’s product capabilities by the client, with the aim of spreading an innovative analysis methodology to our clients.

**About you**
You are ideally an excellent problem solver and insight provider that shines in data storytelling.

*
Good to know*
The role is based in **Milan, **but could be open to* Madrid *depending on your language skills.
**On a typical day, you may**:

- Participate in activities that drive **product adoption**, active use and Contentsquare awareness across your portfolio of customers
- For new clients, ensure **solution enablement** in client’s organisation: Coordinate the implementation of the Contentsquare tag; Identify key users of the solution; Build a training program which suits their needs, profiles and constraints; Engage clients in the use of the solution by providing dedicated and tailored support which align with their strategic business goals; Lead workshop sessions and guide users on their path to certification and autonomy
- Advocate on the behalf of the customer and represent their needs with internal **product teams**:

- Proactively identify customers with low adoption and develop strategies to increase usage and stickiness with the product
- Create value by producing analysis and customized workshops with the customer based on job functions and verticals while leveraging innovative approaches, tools, and methodologies in collaboration with Customer Success Managers
- Be the go-to-lead for the adoption and awareness of new features with a proactive and consultative approach with customers
- Participate in client meetings with Customer Success Managers to understand customers’ business challenges and ensure Contentsquare usage is effectively targeting the customers’ key objectives and KPIs
- Maintain knowledge of new product features to address the customer’s business needs, including attending new feature workshops and training

**We'd love to meet you**:

- **You are fluent in Italian AND/OR Spanish (native or completely fluent)**:you will manage a majority of clients in Italy and Spain.
- **You are fluent in English**: you will work in a truly international environment and should be able to manage any client in English as well.
- You have minimum **2-3 years** of relevant experience: Experience in **Consulting **(Digital/Technology/E-commerce/Analytics) OR in **high touch Post Sales/Account Management/Customer Success** for subscription based/**SaaS **Solutions OR in Analytics/CRO/E-commerce experts roles in enterprise companies.
- Experience (or strong potential) in managing Enterprise BtoB accounts.
- Exceptional presentation, written and oral communication skills. You endorse a « teacher » approach and provide guidance to your interlocutors.
- You have a logical and analytical mindset, with a great passion for problem solving.
- Very good understanding of the Analytics, A/B testing and Data businesses.
- You will not be a data analyst but you need a good understanding of web analytics and website optimization/CRO to understand our clients challenges.
-

  • Lead Product Expert, Customer Success

    1 settimana fa

    Milano, Italia Content Square A tempo pieno

    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York,...

  • Lead Product Expert, Customer Success

    6 giorni fa

    Milano, Italia Contentsquare A tempo pieno

    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York,...

  • Product Expert, Customer Success

    1 settimana fa

    Milano, Italia Content Square A tempo pieno

    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York,...

  • Lead Product Expert, Customer Success

    5 giorni fa

    Milano, Italia Content Square A tempo pieno

    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user's time, privacy, and ability.Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London,...

  • Lead Product Expert, Customer Success

    3 giorni fa

    Milano, Italia Contentsquare A tempo pieno

    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user's time, privacy, and ability.Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London,...

  • Product Expert, Customer Success

    5 giorni fa

    Milano, Italia Content Square A tempo pieno

    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user's time, privacy, and ability.Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London,...

  • Product Expert, Customer Success

    3 giorni fa

    Milano, Italia Contentsquare A tempo pieno

    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user's time, privacy, and ability.Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London,...

  • Customer Success Specialist

    2 mesi fa

    Milano, Italia Cleafy A tempo pieno

    We are looking for a Customer Success Specialist eager to empower and inspire our clients on their journey with us. As a Customer Success Specialist at Cleafy, you’ll guide clients through their journey with our products and services, from onboarding to ongoing support. By proactively addressing customer needs, ensuring daily product usage, collecting...

  • Customer Journey Expert

    1 mese fa

    Milano, Italia ING Bank N.V. A tempo pieno

    The Cards Expert, working as Customer Journey Expert in Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of Cards and Payments landscape focusing on distinctive customer experience, profitability and effective cost management E2E. The Card Expert supports the Retail Cards business to set...

  • Customer Success Expert

    5 mesi fa

    Milano, Italia Page Personnel A tempo pieno

    Azienda operante nel settore Spirits|Customer Success Expert - Milano **Il nostro cliente**: Multinazionale operante nel settore Beverage Milano **Ruolo**: - gestione anagráfica clienti - supporto alla forza vendita composta da circa 50 Account - gestione resi e reclami - gestione note di credito - interfaccia e supporto diretto al cliente - interfaccia...

  • Customer Success Specialist

    1 settimana fa

    Milano, Italia Cleafy A tempo pieno

    We are looking for a Customer Success Specialist eager to empower and inspire our clients on their journey with us.As a Customer Success Specialist at Cleafy, you'll guide clients through their journey with our products and services, from onboarding to ongoing support. By proactively addressing customer needs, ensuring daily product usage, collecting...

  • Customer Journey Expert

    1 mese fa

    Milano, Italia Ing Bank N.V. A tempo pieno

    The Cards Expert, working as Customer Journey Expert in Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of Cards and Payments landscape focusing on distinctive customer experience, profitability and effective cost management E2E. The Card Expert supports the Retail Cards business to set...

  • Customer Success Manager

    5 mesi fa

    Milano, Italia Docebo A tempo pieno

    The Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and...

  • Customer Journey Expert

    1 mese fa

    Milano, Italia ING Bank N.V. A tempo pieno

    The Cards Expert, working as Customer Journey Expert in Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of Cards and Payments landscape focusing on distinctive customer experience, profitability and effective cost management E2E. The Card Expert supports the Retail Cards business to set...

  • Customer Journey Expert

    7 giorni fa

    Milano, Italia Ing Bank N.V. A tempo pieno

    The Cards Expert, working as Customer Journey Expert in Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of Cards and Payments landscape focusing on distinctive customer experience, profitability and effective cost management E2E.The Card Expert supports the Retail Cards business to set...

  • Customer Onboarding and Success Expert

    2 settimane fa

    Milano, Lombardia, Italia Alfadocs A tempo pieno

    At AlfaDocs, our mission is to revolutionize the healthcare industry with innovative technology. We are seeking a skilled Customer Onboarding and Success Expert to join our team.About the RoleWe offer a competitive salary of $26,000 (gross) in Italy or $30,000 (gross) in Germany, depending on location. In addition to your base salary, you will receive a...

  • Customer Journey Expert

    1 mese fa

    Milano, Italia Ing Bank N.V. A tempo pieno

    The Cards Expert, working as Customer Journey Expert in Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of Cards and Payments landscape focusing on distinctive customer experience, profitability and effective cost management E2E. The Card Expert supports the Retail Cards business to set...

  • Product Expert

    1 settimana fa

    Milano, Italia ING Direct A tempo pieno

    The Product Expert - Cessione del Quinto, positioned as Customer Journey Expert within the Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments and is familiar with the relationship between these aspects,...

  • Customer Success Manager

    3 settimane fa

    Milano, Italia Docebo A tempo pieno

    The Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and structure.**Responsibilities**:-...

  • Customer Journey Expert

    7 giorni fa

    Milano, Italia Ing Bank N.V. A tempo pieno

    The Cards Expert, working as Customer Journey Expert in Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of Cards and Payments landscape focusing on distinctive customer experience, profitability and effective cost management E2E.The Card Expert supports the Retail Cards business to set...